IT Helpdesk Support Job at Airswift in Sinclair

Job Title: IT Helpdesk Support

Location: Sinclair, WY
Type: W2 Contract (Temporary contract)
Work Setup: On-site (with up to 30% travel)
Industry: Oil & Gas
Benefits: Dental, Healthcare, Vision & 401(k)
Job Summary
We are seeking a detail-oriented and customer-focused Desktop Support Technician to provide Tier 1 and Tier 2 technical support for desktop and laptop systems. This role involves installing, modifying, and repairing hardware and software under close supervision, while maintaining effective communication with end-users throughout the lifecycle of their service requests. The ideal candidate will have a strong foundation in IT support, excellent interpersonal skills, and a commitment to safety and environmental standards.
Key Responsibilities

• Provide Tier 1 support and Tier 2 support as needed
• Respond to user requests and resolve routine technical issues related to information and voice systems
• Document user interactions and update status in the Help Desk application
• Maintain effective communication with end-users regarding issue resolution
• Install and configure software, hardware, and peripheral components
• Create installation packages for quick deployment of applications
• Maintain inventory of desktop hardware and peripherals
• Assist with installation and configuration of telecommunications and server hardware
• Monitor and resolve entry-level systems, network, and security issues
• Perform basic troubleshooting and remedial actions
• Write clear procedural documentation and provide basic user training
• Relocate technical equipment as needed
• Participate in special assignments as directed by supervisor

Basic / Required Qualifications

• Minimum of 2 years of related work experience
• High School Diploma or equivalent
• Basic computer, analytical, and problem-solving skills
• Strong interpersonal and communication skills (written and verbal)
• Ability to perform basic mathematical calculations
• Must obtain the following certifications within the specified time frame:
  • CompTIA A+ within 6 months
  • Microsoft Certified Professional (MCP) within 12 months

Preferred Qualifications

• Training or certifications in:
  • CompTIA Network+
  • Microsoft Certified Desktop Support Technician (MCDST)
  • Help Desk Institute (HDI)

Work Conditions

• Office-based with up to 30% travel by land or air
• Exposure to petroleum refinery environments including chemicals, pressure vessels, rotating equipment, and confined spaces
• May require long hours, including nights, weekends, and holidays for maintenance and emergency support
• Subject to varying weather and road conditions

Physical Requirements

• Ability to stand, walk, sit, twist, stoop, crouch, kneel, lift/carry up to 50 lbs, push/pull up to 50 lbs, and climb up to 15 ft
• Must be able to operate and drive company vehicles at standard insurance rates
• Valid state driver's license and proof of insurance required
• Ability to wear personal protective equipment and respirator (beards not permitted)
• Must be able to perceive color differences and perform precise hand/finger movements

Environmental, Health & Safety Responsibilities

• Stop and report unsafe work or conditions
• Follow safety and environmental policies and procedures
• Support safety and environmental goals and initiatives
• Participate in safety meetings, training, emergency drills, and hazard recognition programs
• Report accidents, injuries, and near misses and participate in investigations
• Engage in industrial hygiene, medical surveillance, and behavior-based safety programs