High Touch Engineer (HYBRID)

Our client, a leading global tech company is seeking a High Touch Engineer to join their team. As a High Touch Engineer, you will be part of a dynamic team supporting critical network operations for a Premier customer. The ideal candidate will have a proactive attitude, excellent communication skills, and a strong team-player mindset, which will align successfully in the organization.

Job Title: High Touch Engineer

Locations: Can reside in either Columbus, OH ; Houston, TX ; Jersey City, NJ ) - 2-3 days per week onsite.

Pay Range: $55 per hour

What's the Job?

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  Provide escalation support and resolve critical network outages and sophisticated network issues.

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  Relay detailed knowledge of customer networks and operational procedures to the Cisco support team.

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  Prepare RCA recommendation reports that include root causes, next steps, and corrective action recommendations.

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  Assist in identifying areas where training is needed for team members.

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  Lead technical documentation initiatives and maintain relationships with customer technical teams and management.

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What's Needed?

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  3-4 years of experience in data center technologies.

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  Proficiency in Nexus, ACI, XR, and CCNP in Route Switch or equivalent experience.

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  Strong problem-solving skills and a proactive approach to troubleshooting.

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  Confident and clear communication skills for customer-facing interactions.

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  Ability to conduct informal knowledge transfer sessions and provide Cisco product training.

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If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.