Tripeur - a Navan company
Overview
Join to apply for the
Business Travel Consultant II
role at
Tripeur - a Navan company . At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help travelers focus on being there, not getting there. Our Global Operations and Service team is central to this mission. As a member of our rapidly growing Global Operations and Service team, you will directly support our users’ travel needs. You will solve issues, communicate effectively, and collaborate with internal teams to remove barriers for the traveler, while delivering a best-in-class customer experience. You will provide regular feedback to our product, design and engineering teams as they improve customer-facing and internal platforms. This is an exciting role with a direct impact on day-to-day operations, traveler experience and product development.
What You’ll Do
Assist travelers with best-in-class travel support through chat, call and email.
Maintain extensive supplier, destination, and system knowledge.
Analyze customer needs, persona, and urgency to respond quickly and accurately.
Provide accurate information for hotel, flight, car and rail bookings as required.
Support users with self-service of the Navan platform and app where possible.
Respond to customers within SLA expectations and requirements.
Follow travel, expense, and global compliance procedures and policies.
Provide regular feedback to stakeholders on progress and performance of key processes.
Participate in team meetings to stay up to date with product launches, supplier updates, and industry changes.
Build on travel industry knowledge to maintain best-in-class travel support.
Adhere to attendance policy and complete assigned training.
Meet individual performance metrics in support of organizational objectives.
What We’re Looking For
5+ years of experience managing bookings for corporate and leisure clients in a core Business Travel environment.
3+ years of demonstrated advanced Sabre or Amadeus GDS experience (ticketing, reissues, voids, cancellations, MCO/EMD issuance, PNR management, etc.).
Experience with local market supplier content and booking practices in ARC and BSP markets.
In-depth knowledge of complex itineraries, air fares and fare construction calculations (nett fares, IT fares, route deals, corporate negotiated fares).
Experience with NDC, low-cost carriers, and third-party content aggregators (a plus).
Understanding of travel industry regulations and worldwide compliance requirements.
Strong communication skills in English; additional languages are a bonus but not required.
Compensation The annualized base salary range for this position is $60,500 - $72,000. The base salary offered will factor geographic region, job-related knowledge, skills, and relevant experience.
About Navan Navan is an all-in-one travel and expense app that helps people focus on being there, not getting there. Navan provides real-time visibility, savings, and control for travelers and organizations.
Navan’s investors include Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs. Navan is well-positioned for growth in the travel and expense market. In April 2023, Navan expanded in India with the acquisition of Tripeur, a modern corporate travel and expense management company.
Benefits Navan provides a comprehensive benefits package, including medical, dental, and vision benefits with premiums covered by Navan, plus insurance options for families, paid parental and bereavement leave, commuter benefits, mental health support, connectivity stipends, and pet insurance.
Workplace Policy Navan prioritizes in-person connections and operates a four-day-in-office model for roles tied to office locations. Perks include lunches and team-building activities.
Equal Opportunity Navan is an equal opportunity employer. We base employment decisions on merit and do not discriminate on race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, veteran status, disability, or other legally protected characteristics. This policy applies to all terms and conditions of employment, including hiring.
Accommodations Navan complies with the Americans with Disabilities Act (ADA) and will reasonably accommodate qualified individuals with disabilities in connection with applications for employment as required by law. If you need assistance or accommodations due to a disability, email talent-accommodations@navan.com.
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Join to apply for the
Business Travel Consultant II
role at
Tripeur - a Navan company . At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help travelers focus on being there, not getting there. Our Global Operations and Service team is central to this mission. As a member of our rapidly growing Global Operations and Service team, you will directly support our users’ travel needs. You will solve issues, communicate effectively, and collaborate with internal teams to remove barriers for the traveler, while delivering a best-in-class customer experience. You will provide regular feedback to our product, design and engineering teams as they improve customer-facing and internal platforms. This is an exciting role with a direct impact on day-to-day operations, traveler experience and product development.
What You’ll Do
Assist travelers with best-in-class travel support through chat, call and email.
Maintain extensive supplier, destination, and system knowledge.
Analyze customer needs, persona, and urgency to respond quickly and accurately.
Provide accurate information for hotel, flight, car and rail bookings as required.
Support users with self-service of the Navan platform and app where possible.
Respond to customers within SLA expectations and requirements.
Follow travel, expense, and global compliance procedures and policies.
Provide regular feedback to stakeholders on progress and performance of key processes.
Participate in team meetings to stay up to date with product launches, supplier updates, and industry changes.
Build on travel industry knowledge to maintain best-in-class travel support.
Adhere to attendance policy and complete assigned training.
Meet individual performance metrics in support of organizational objectives.
What We’re Looking For
5+ years of experience managing bookings for corporate and leisure clients in a core Business Travel environment.
3+ years of demonstrated advanced Sabre or Amadeus GDS experience (ticketing, reissues, voids, cancellations, MCO/EMD issuance, PNR management, etc.).
Experience with local market supplier content and booking practices in ARC and BSP markets.
In-depth knowledge of complex itineraries, air fares and fare construction calculations (nett fares, IT fares, route deals, corporate negotiated fares).
Experience with NDC, low-cost carriers, and third-party content aggregators (a plus).
Understanding of travel industry regulations and worldwide compliance requirements.
Strong communication skills in English; additional languages are a bonus but not required.
Compensation The annualized base salary range for this position is $60,500 - $72,000. The base salary offered will factor geographic region, job-related knowledge, skills, and relevant experience.
About Navan Navan is an all-in-one travel and expense app that helps people focus on being there, not getting there. Navan provides real-time visibility, savings, and control for travelers and organizations.
Navan’s investors include Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs. Navan is well-positioned for growth in the travel and expense market. In April 2023, Navan expanded in India with the acquisition of Tripeur, a modern corporate travel and expense management company.
Benefits Navan provides a comprehensive benefits package, including medical, dental, and vision benefits with premiums covered by Navan, plus insurance options for families, paid parental and bereavement leave, commuter benefits, mental health support, connectivity stipends, and pet insurance.
Workplace Policy Navan prioritizes in-person connections and operates a four-day-in-office model for roles tied to office locations. Perks include lunches and team-building activities.
Equal Opportunity Navan is an equal opportunity employer. We base employment decisions on merit and do not discriminate on race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, veteran status, disability, or other legally protected characteristics. This policy applies to all terms and conditions of employment, including hiring.
Accommodations Navan complies with the Americans with Disabilities Act (ADA) and will reasonably accommodate qualified individuals with disabilities in connection with applications for employment as required by law. If you need assistance or accommodations due to a disability, email talent-accommodations@navan.com.
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