LRES Corporation
STUDENT RIGHTS, RESPONSIBILITIES & CONFLICT RESOLUTION CASE MANAGEMENT SPECIALIS
LRES Corporation, Chicago, Illinois, United States, 60290
Position Details
Job Title: STUDENT RIGHTS, RESPONSIBILITIES & CONFLICT RESOLUTION CASE MANAGEMENT SPECIALIST
Position Number: 8101810
Job Category: University Staff
Job Type: Full-Time
FLSA Status: Exempt
Campus: Rogers Park-Lake Shore Campus
Department Name: STUDENT LIFE
Location Code: STDNT CONDUCT & CONFLICT RESOL (03820D)
Is this split and/or fully grant funded? No
Overview The Case Management Specialist for Student Rights, Responsibilities & Conflict Resolution (SRCR) reports to the Assistant Dean of Students for Restorative Practices in the Office of the Dean of Students. The role supports the Department of Residence Life by directly supporting case management needs and expectations to elevate collaboration between ODOS and Residence Life while ensuring the university’s Community Standards are applied. The Specialist may serve as a case management generalist as assigned by the Associate Dean of Students for SRCR to oversee case management processing and outreach where there is greatest need. When assigned to a conduct or conflict resolution project, this position works with the SRCR Team and campus partners to develop content, communicate effectively, and facilitate training/workshops. The role maintains relationships with Res Life staff and campus partners representing both ODOS and divisional priorities and executes sound case management consistent with Community Standards and Loyola’s mission.
Responsibilities SRCR Case Management Specialist – Res Life Floater
Serve as first-level case manager for incidents of student misconduct and conflict resolution matters occurring in the residence halls.
Ensure case processing is routed and assigned in a timely manner to appropriate staff.
Loop in ODOS and Res Life leadership as needed.
Follow up to ensure proper case management occurs.
Be available for consultation when requested.
Meet regularly with the Residential Education team in the Department of Residence Life, including attending relevant staff meetings and holding office hours in the Residence Life suite for two days per week.
Identify, create, and distribute monthly resources for Res Life staff that serve as Case Resolution Administrators.
Work collaboratively with Res Life leadership and SRCR colleagues to identify areas of excellence and opportunities for growth related to case management responsibilities.
Ensure signature Res Life events are shared with the ODOS and signature ODOS events are shared with Res Life.
Support the University’s commitment to diversity, equity, inclusion, belonging and antiracism.
Other duties as assigned by their manager.
SRCR Case Management Specialist – Case Management Generalist Responsibilities
As assigned, serve as first-level case manager for incidents of student misconduct and conflict resolution matters off-campus and/or on-campus (not in the residence halls). Responsibilities include ensuring case processing and routing to appropriate staff in a timely manner and assisting with intake meetings and follow up for reporting parties.
Track data to contribute to the assessment of SRCR services, team efficiency, and student learning. Assist the Associate Dean of Students in SRCR with analyzing assessment trends, compliance, and data collection related to the Clery Act and other applicable laws.
Provide maintenance of departmental website, departmental social media, Sakai (training platform), and Maxient (student case management software).
Serve as liaison between the SRCR Team and other departments for trainings, workshops, and the team’s primary signature programs (Student Promise Week and the Community Circle Series).
Other duties as assigned; responsibilities may include non-traditional hours for workshops and trainings.
Minimum Education and/or Work Experience • Master’s degree in College Student Personnel, Higher Education/Student Affairs, Social Work, or related field. Continuous professional development to stay current with regulations/policy changes is expected.
• Minimum 3 years of crisis management, critical issues in higher education, identity development, leadership development, early academic intervention, multicultural education, and program development.
Qualifications Minimum Qualifications:
Master’s degree in student affairs, student personnel, higher education, or related field.
Three years of full-time employment in higher education or related field.
Excellent interpersonal, relationship-building, and communication skills.
Ability to interact effectively with students, faculty, staff, families, and community members from diverse backgrounds.
Demonstrated ability to use sound judgment and maintain confidentiality.
Ability to represent the team, department, and University with care and tact.
Preferred Qualifications:
Prior experience in student conduct, conflict resolution, or compliance preferred.
Strong advising, counseling, and accredited mediation skills.
Knowledge of student conduct policies and procedures, including Clery Act, FERPA, and related regulations.
Restorative justice training/experience preferred.
Proficiency in MS Office Suite.
Experience with Maxient and video platforms for training/presenting is a plus.
Ability to manage website content and use social media tools.
Additional Information To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Certificates/Credentials/Licenses: Master’s degree in related field. Computer Skills: Proficiency in word processing, spreadsheets, and internet use. Familiarity with case management software (Maxient) is helpful but not required.
Supervisory Responsibilities: Yes
Physical Demands: None
Working Conditions: Irregular Hours
Open Date / Close Date Open Date: 08/31/2025
Close Date: [Not specified]
Compensation Position Maximum Salary: $75,000 annually
Position Minimum Salary: $68,680 annually
Special Instructions to Applicants As a Jesuit, Catholic institution, Loyola seeks candidates who contribute to our Transformative Education in the Jesuit tradition. For mission details, visit luc.edu/mission/ and transformativEd at luc.edu/transformativeed.
Loyola University Chicago is an equal opportunity employer and adheres to civil rights laws. See the University’s Nondiscrimination Policy.
Supplemental Questions Required fields are indicated with an asterisk (*).
* Do you have a master’s degree in student affairs, student personnel, higher education, or related field? Yes No
* Do you have a minimum of 3 years of related experience? Yes No
* Why do you want to work for Loyola University Chicago?
* How did you hear about this employment opportunity?
* How do your personal values align with Loyola University Chicago's mission and values?
Applicant Documents Required Documents
Resume
Cover Letter/Letter of Application
Optional Documents
Loyola University Chicago | Information: (773) 508-6000 1032 W Sheridan Rd | Chicago, IL | 60660
#J-18808-Ljbffr
Position Number: 8101810
Job Category: University Staff
Job Type: Full-Time
FLSA Status: Exempt
Campus: Rogers Park-Lake Shore Campus
Department Name: STUDENT LIFE
Location Code: STDNT CONDUCT & CONFLICT RESOL (03820D)
Is this split and/or fully grant funded? No
Overview The Case Management Specialist for Student Rights, Responsibilities & Conflict Resolution (SRCR) reports to the Assistant Dean of Students for Restorative Practices in the Office of the Dean of Students. The role supports the Department of Residence Life by directly supporting case management needs and expectations to elevate collaboration between ODOS and Residence Life while ensuring the university’s Community Standards are applied. The Specialist may serve as a case management generalist as assigned by the Associate Dean of Students for SRCR to oversee case management processing and outreach where there is greatest need. When assigned to a conduct or conflict resolution project, this position works with the SRCR Team and campus partners to develop content, communicate effectively, and facilitate training/workshops. The role maintains relationships with Res Life staff and campus partners representing both ODOS and divisional priorities and executes sound case management consistent with Community Standards and Loyola’s mission.
Responsibilities SRCR Case Management Specialist – Res Life Floater
Serve as first-level case manager for incidents of student misconduct and conflict resolution matters occurring in the residence halls.
Ensure case processing is routed and assigned in a timely manner to appropriate staff.
Loop in ODOS and Res Life leadership as needed.
Follow up to ensure proper case management occurs.
Be available for consultation when requested.
Meet regularly with the Residential Education team in the Department of Residence Life, including attending relevant staff meetings and holding office hours in the Residence Life suite for two days per week.
Identify, create, and distribute monthly resources for Res Life staff that serve as Case Resolution Administrators.
Work collaboratively with Res Life leadership and SRCR colleagues to identify areas of excellence and opportunities for growth related to case management responsibilities.
Ensure signature Res Life events are shared with the ODOS and signature ODOS events are shared with Res Life.
Support the University’s commitment to diversity, equity, inclusion, belonging and antiracism.
Other duties as assigned by their manager.
SRCR Case Management Specialist – Case Management Generalist Responsibilities
As assigned, serve as first-level case manager for incidents of student misconduct and conflict resolution matters off-campus and/or on-campus (not in the residence halls). Responsibilities include ensuring case processing and routing to appropriate staff in a timely manner and assisting with intake meetings and follow up for reporting parties.
Track data to contribute to the assessment of SRCR services, team efficiency, and student learning. Assist the Associate Dean of Students in SRCR with analyzing assessment trends, compliance, and data collection related to the Clery Act and other applicable laws.
Provide maintenance of departmental website, departmental social media, Sakai (training platform), and Maxient (student case management software).
Serve as liaison between the SRCR Team and other departments for trainings, workshops, and the team’s primary signature programs (Student Promise Week and the Community Circle Series).
Other duties as assigned; responsibilities may include non-traditional hours for workshops and trainings.
Minimum Education and/or Work Experience • Master’s degree in College Student Personnel, Higher Education/Student Affairs, Social Work, or related field. Continuous professional development to stay current with regulations/policy changes is expected.
• Minimum 3 years of crisis management, critical issues in higher education, identity development, leadership development, early academic intervention, multicultural education, and program development.
Qualifications Minimum Qualifications:
Master’s degree in student affairs, student personnel, higher education, or related field.
Three years of full-time employment in higher education or related field.
Excellent interpersonal, relationship-building, and communication skills.
Ability to interact effectively with students, faculty, staff, families, and community members from diverse backgrounds.
Demonstrated ability to use sound judgment and maintain confidentiality.
Ability to represent the team, department, and University with care and tact.
Preferred Qualifications:
Prior experience in student conduct, conflict resolution, or compliance preferred.
Strong advising, counseling, and accredited mediation skills.
Knowledge of student conduct policies and procedures, including Clery Act, FERPA, and related regulations.
Restorative justice training/experience preferred.
Proficiency in MS Office Suite.
Experience with Maxient and video platforms for training/presenting is a plus.
Ability to manage website content and use social media tools.
Additional Information To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Certificates/Credentials/Licenses: Master’s degree in related field. Computer Skills: Proficiency in word processing, spreadsheets, and internet use. Familiarity with case management software (Maxient) is helpful but not required.
Supervisory Responsibilities: Yes
Physical Demands: None
Working Conditions: Irregular Hours
Open Date / Close Date Open Date: 08/31/2025
Close Date: [Not specified]
Compensation Position Maximum Salary: $75,000 annually
Position Minimum Salary: $68,680 annually
Special Instructions to Applicants As a Jesuit, Catholic institution, Loyola seeks candidates who contribute to our Transformative Education in the Jesuit tradition. For mission details, visit luc.edu/mission/ and transformativEd at luc.edu/transformativeed.
Loyola University Chicago is an equal opportunity employer and adheres to civil rights laws. See the University’s Nondiscrimination Policy.
Supplemental Questions Required fields are indicated with an asterisk (*).
* Do you have a master’s degree in student affairs, student personnel, higher education, or related field? Yes No
* Do you have a minimum of 3 years of related experience? Yes No
* Why do you want to work for Loyola University Chicago?
* How did you hear about this employment opportunity?
* How do your personal values align with Loyola University Chicago's mission and values?
Applicant Documents Required Documents
Resume
Cover Letter/Letter of Application
Optional Documents
Loyola University Chicago | Information: (773) 508-6000 1032 W Sheridan Rd | Chicago, IL | 60660
#J-18808-Ljbffr