Loyola University Chicago
STUDENT RIGHTS & CONFLICT RESOLUTION SPECIALIST
Loyola University Chicago, Chicago, Illinois, United States, 60290
Overview
SRCR Case Management Specialist – Res Life Floater position at Loyola University Chicago. The Case Management Specialist for Student Rights, Responsibilities & Conflict Resolution (SRCR) supports the Department of Residence Life by directly addressing case management needs and fostering collaboration between ODOS and Res Life while ensuring Community Standards are applied. The role also serves as a case management generalist to oversee case processing and outreach where there is greatest need. Responsibilities
Serve as first-level case manager for incidents of student misconduct and conflict resolution matters occurring in the residence halls. Ensure case processing is routed and assigned in a timely manner to appropriate staff. Loop in ODOS and Res Life leadership as needed. Follow up to ensure proper case management occurs. Be available for consultation when requested. Meet regularly with the Residential Education team in the Department of Residence Life, including attending relevant staff meetings and holding office hours in the Residence Life suite for two days per week. Identify, create, and distribute monthly resources for Res Life staff that serve as Case Resolution Administrators. Work collaboratively with Res Life leadership and SRCR colleagues to identify areas of excellence and opportunities for growth related to case management responsibilities. Ensure signature Res Life events are shared with the ODOS and signature ODOS events are shared with Res Life. Support the University’s commitment to diversity, equity, inclusion, belonging and antiracism. Other duties as assigned by their manager. Case Management Generalist Responsibilities
As assigned, serve as first-level case manager for incidents of student misconduct and conflict resolution matters occurring off-campus and/or on-campus (not in the residence halls). Responsibilities may include, but are not limited to, ensuring case processing and routing to appropriate staff in a timely manner and assisting with intake meetings and follow up for reporting parties. Track data to contribute to the assessment of SRCR services to contribute to team efficiency, effectiveness, and student learning. Assist the Associate Dean of Students in SRCR in analyzing assessment trends as well as compliance and data collection related to the Clery Act and other applicable laws. Provide maintenance of departmental website, departmental social media, Sakai (training platform), and Maxient (student case management software). Serve as liaison between the SRCR Team and other departments for collaborative efforts, such as trainings, workshops, and the team’s primary signature programs (Student Promise Week and the Community Circle Series). Other duties as assigned and an understanding that responsibilities for the role may include working non-traditional hours at times, particularly for workshops and trainings. Minimum Education And/Or Work Experience
Master’s degree in College Student Personnel, Higher Education/Student Affairs, Social Work, or other related field. Successful candidate will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes. Minimum 3 years of crisis management, critical issues in higher education, identity development, leadership development, early academic intervention, multicultural education, and program development. Qualifications
Minimum Qualifications
Master’s degree in student affairs, student personnel, higher education, or other related field. Three years of full-time employment working in higher education or other related field. Excellent interpersonal, relationship-building, and communication skills. Ability to effectively interact with students, faculty, staff, families, and community members representing diverse cultural and ethnic backgrounds. Demonstrated ability to utilize sound judgement and maintain confidentiality. Ability to represent the team, department, and University with care and tact. Preferred Qualifications
Prior experience in student conduct, conflict resolution, or compliance preferred. Strong advising, counseling and accredited mediation skills. Exhaustive knowledge of student conduct policies and procedures, including those related to the Clery Act, FERPA, and related regulations. Restorative justice training/experience is preferred. Proficiency using MS Office Suite. Experience and proficiency with Maxient and video platforms for training and presenting is a plus. Ability to manage website content and use social media tools. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additional Information
Supervisory Responsibilities: Yes Required operation of university owned vehicles: No Direct animal or patient contact: No Physical Demands: None Working Conditions: Irregular Hours Open Date: 08/31/2025 Position Maximum Salary or Hourly Rate: $75,000/ann Position Minimum Salary or Hourly Rate: $68,680 /ann Notes
Special Instructions to Applicants: As a Jesuit, Catholic institution of higher education, we seek candidates who will contribute to our strategic plan to deliver a Transformative Education in the Jesuit tradition. To learn more about Loyola University Chicago’s mission, candidates should consult our website at www.luc.edu/mission/ and www.luc.edu/transformativeed.
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SRCR Case Management Specialist – Res Life Floater position at Loyola University Chicago. The Case Management Specialist for Student Rights, Responsibilities & Conflict Resolution (SRCR) supports the Department of Residence Life by directly addressing case management needs and fostering collaboration between ODOS and Res Life while ensuring Community Standards are applied. The role also serves as a case management generalist to oversee case processing and outreach where there is greatest need. Responsibilities
Serve as first-level case manager for incidents of student misconduct and conflict resolution matters occurring in the residence halls. Ensure case processing is routed and assigned in a timely manner to appropriate staff. Loop in ODOS and Res Life leadership as needed. Follow up to ensure proper case management occurs. Be available for consultation when requested. Meet regularly with the Residential Education team in the Department of Residence Life, including attending relevant staff meetings and holding office hours in the Residence Life suite for two days per week. Identify, create, and distribute monthly resources for Res Life staff that serve as Case Resolution Administrators. Work collaboratively with Res Life leadership and SRCR colleagues to identify areas of excellence and opportunities for growth related to case management responsibilities. Ensure signature Res Life events are shared with the ODOS and signature ODOS events are shared with Res Life. Support the University’s commitment to diversity, equity, inclusion, belonging and antiracism. Other duties as assigned by their manager. Case Management Generalist Responsibilities
As assigned, serve as first-level case manager for incidents of student misconduct and conflict resolution matters occurring off-campus and/or on-campus (not in the residence halls). Responsibilities may include, but are not limited to, ensuring case processing and routing to appropriate staff in a timely manner and assisting with intake meetings and follow up for reporting parties. Track data to contribute to the assessment of SRCR services to contribute to team efficiency, effectiveness, and student learning. Assist the Associate Dean of Students in SRCR in analyzing assessment trends as well as compliance and data collection related to the Clery Act and other applicable laws. Provide maintenance of departmental website, departmental social media, Sakai (training platform), and Maxient (student case management software). Serve as liaison between the SRCR Team and other departments for collaborative efforts, such as trainings, workshops, and the team’s primary signature programs (Student Promise Week and the Community Circle Series). Other duties as assigned and an understanding that responsibilities for the role may include working non-traditional hours at times, particularly for workshops and trainings. Minimum Education And/Or Work Experience
Master’s degree in College Student Personnel, Higher Education/Student Affairs, Social Work, or other related field. Successful candidate will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes. Minimum 3 years of crisis management, critical issues in higher education, identity development, leadership development, early academic intervention, multicultural education, and program development. Qualifications
Minimum Qualifications
Master’s degree in student affairs, student personnel, higher education, or other related field. Three years of full-time employment working in higher education or other related field. Excellent interpersonal, relationship-building, and communication skills. Ability to effectively interact with students, faculty, staff, families, and community members representing diverse cultural and ethnic backgrounds. Demonstrated ability to utilize sound judgement and maintain confidentiality. Ability to represent the team, department, and University with care and tact. Preferred Qualifications
Prior experience in student conduct, conflict resolution, or compliance preferred. Strong advising, counseling and accredited mediation skills. Exhaustive knowledge of student conduct policies and procedures, including those related to the Clery Act, FERPA, and related regulations. Restorative justice training/experience is preferred. Proficiency using MS Office Suite. Experience and proficiency with Maxient and video platforms for training and presenting is a plus. Ability to manage website content and use social media tools. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additional Information
Supervisory Responsibilities: Yes Required operation of university owned vehicles: No Direct animal or patient contact: No Physical Demands: None Working Conditions: Irregular Hours Open Date: 08/31/2025 Position Maximum Salary or Hourly Rate: $75,000/ann Position Minimum Salary or Hourly Rate: $68,680 /ann Notes
Special Instructions to Applicants: As a Jesuit, Catholic institution of higher education, we seek candidates who will contribute to our strategic plan to deliver a Transformative Education in the Jesuit tradition. To learn more about Loyola University Chicago’s mission, candidates should consult our website at www.luc.edu/mission/ and www.luc.edu/transformativeed.
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