VMC Group
Overview
The Vice President of Customer Service is a strategic leadership role responsible for optimizing customer service operations across multiple sites. This individual will act as the primary advocate for our customers, ensuring that each touchpoint along the customer journey is engaging, efficient, and effective. Success in this role will drive higher customer satisfaction, loyalty, and referrals while building a world-class customer service organization at VMC Group. Responsibilities
Design & Improve the Customer Experience Map the customer journey, proactively addressing needs and challenges. Develop and implement a customer service strategy aligned with company goals.
Increase Customer Satisfaction Ensure each interaction delivers a remarkable customer experience. Lead resolution of escalated issues, acting as the main interface for critical concerns. Manage customer information to increase retention and drive sales.
Team Leadership Lead and mentor a geographically dispersed customer service team. Establish structure, training, and performance management processes. Foster a culture of accountability, growth, and exceptional service.
Innovation & Collaboration Test and implement strategies to create customer value. Partner with Sales, Operations, and Engineering to address customer needs. Stay current with industry best practices to continuously improve service delivery.
Reporting & Analysis Track and report on service performance metrics (response times, satisfaction, etc.). Leverage data to make informed recommendations to senior management. Ensure compliance with company policies and industry regulations.
Requirements
Bachelor’s degree in Business, Management, or related field (preferred). 5+ years of customer service leadership experience, with at least 3 years managing teams. Proven success in fast-paced industries such as manufacturing or logistics. Strong leadership, coaching, and strategic planning abilities. Excellent communication and interpersonal skills. Proficiency in Microsoft Office; CRM/ERP experience required. Analytical problem-solver with strong decision-making skills. Ability to thrive under pressure and handle complex customer situations professionally. Benefits
Health, dental and vision insurance 401K with company match Life Insurance Flexible Spending Accounts Generous annual time off policy 12 Company-Paid holidays A Solid Wellness Program to support your personal health goals Professional development opportunities Join our team and build a rewarding career where your contributions are valued and your growth is supported. Be a part of a fast-growing, technology-driven manufacturing company —
APPLY TODAY!
#J-18808-Ljbffr
The Vice President of Customer Service is a strategic leadership role responsible for optimizing customer service operations across multiple sites. This individual will act as the primary advocate for our customers, ensuring that each touchpoint along the customer journey is engaging, efficient, and effective. Success in this role will drive higher customer satisfaction, loyalty, and referrals while building a world-class customer service organization at VMC Group. Responsibilities
Design & Improve the Customer Experience Map the customer journey, proactively addressing needs and challenges. Develop and implement a customer service strategy aligned with company goals.
Increase Customer Satisfaction Ensure each interaction delivers a remarkable customer experience. Lead resolution of escalated issues, acting as the main interface for critical concerns. Manage customer information to increase retention and drive sales.
Team Leadership Lead and mentor a geographically dispersed customer service team. Establish structure, training, and performance management processes. Foster a culture of accountability, growth, and exceptional service.
Innovation & Collaboration Test and implement strategies to create customer value. Partner with Sales, Operations, and Engineering to address customer needs. Stay current with industry best practices to continuously improve service delivery.
Reporting & Analysis Track and report on service performance metrics (response times, satisfaction, etc.). Leverage data to make informed recommendations to senior management. Ensure compliance with company policies and industry regulations.
Requirements
Bachelor’s degree in Business, Management, or related field (preferred). 5+ years of customer service leadership experience, with at least 3 years managing teams. Proven success in fast-paced industries such as manufacturing or logistics. Strong leadership, coaching, and strategic planning abilities. Excellent communication and interpersonal skills. Proficiency in Microsoft Office; CRM/ERP experience required. Analytical problem-solver with strong decision-making skills. Ability to thrive under pressure and handle complex customer situations professionally. Benefits
Health, dental and vision insurance 401K with company match Life Insurance Flexible Spending Accounts Generous annual time off policy 12 Company-Paid holidays A Solid Wellness Program to support your personal health goals Professional development opportunities Join our team and build a rewarding career where your contributions are valued and your growth is supported. Be a part of a fast-growing, technology-driven manufacturing company —
APPLY TODAY!
#J-18808-Ljbffr