County of Riverside in
Sheriff's 911 Communications Officer I
County of Riverside in, Riverside, California, United States, 92504
Overview
Sheriff's 911 Communications Officer I (Finance)
– Sheriff's 911 Communications Officer I position to support Palm Desert and Riverside locations. The Sheriff\'s 911 Communications Officer I will receive emergency 9-1-1 and non-emergency requests for services from the public or other agencies, direct calls to appropriate resources, operate and control radio-dispatching equipment, dispatch appropriate county, city, and other emergency units, and perform related duties as required. The Sheriff\'s 911 Communications Officer I is the trainee level classification in the Sheriff\'s 911 Communications Officer series and reports to an appropriate supervisory level position. Incumbents receive on-the-job training in dispatch techniques and procedures for operating radio and other Command/Communication Centers equipment. Direct supervision is initially exercised over positions in this class, and as training and proficiency progress, incumbents assume a greater degree of responsibility in dispatching emergency units and operating communications equipment. Position Incentives
Fully Paid Training Uniforms Provided Bilingual Pay Night Shift Differential Pay Training Officer Pay Department Wellness Resources Potential for Advancement and Special Assignments Meet the Team
The law enforcement professionals of the Riverside County Sheriff\'s Office, with a staff of over 3,600 dedicated men and women, cover the expanse of over 7,300 square miles in southern California. The Sheriff\'s Office is dedicated to serving the citizens of its communities with integrity, professionalism, leadership, and loyalty and believes in service above self. Responsibilities
Operate a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, Telecommunications Device for the Deaf (TDD) equipment, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy, and standard operating procedures. Receive emergency calls and obtain essential information to determine priority, locale, and the appropriate emergency units to be dispatched. Determine jurisdiction and notify or transfer calls to other agencies when appropriate; dispatch emergency equipment and personnel to ensure necessary coverage. Transmit information and orders to, and receive messages from county, city, allied agency, and other emergency units; type all radio transmissions received and sent. Make inquiries to local, state, and federal computer systems to obtain information required by deputies in the field or as requested by other law enforcement agencies. Read and interpret maps to locate emergency incidents and determine jurisdiction; may respond to an emergency in the field with communications equipment and operate such equipment. Education:
Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a GED examination. Experience:
No experience is required. Knowledge of:
The functions, operations, rules, and regulations of the Sheriff\'s Department; modern office practices and procedures; operation of standard office equipment; proper English language usage, spelling, and grammar. Ability to:
Learn codes, techniques, and procedures in dispatching emergency units, operating radio, telephone, TDD equipment, multi-channel recorders, playback machines, alarm systems, CAD systems, and teleprocessing equipment; communicate effectively orally and in writing; hear telephone calls and radio transmissions despite background noise; analyze emergency situations quickly and adopt effective courses of action; multitask in a fast-paced environment; follow directions quickly and accurately; communicate clearly with diverse individuals; establish and maintain effective working relationships with supervisors, co-workers, law enforcement, fire, medical personnel, and the public. Testing Information
Initial candidate review will take place bi-weekly throughout the life of the job posting. All candidates will receive an email correspondence within two weeks from the date their application was submitted. Candidates who are successful during the initial screening process will be required to complete our CritiCall exam. CritiCall exam format has changed to an un-proctored at-home test. The CritiCall link will be emailed to all candidates within two weeks from applying. Please check email (inbox and spam) for messages from Test Genius. We do not accept CritiCall scores from other agencies. Candidates are eligible to take the CritiCall exam only once within a 30-day period. If you have previously tested with Riverside County and have a current passing CritiCall score on file, email avoegele@rivco.org with the date you completed the exam. Environmental Conditions
Communications Officers wear headsets to answer emergency and non-emergency calls while viewing multiple computer displays. Work is primarily seated at ergonomic consoles; the dispatch center can be loud, fast-paced, and challenging. Other Requirements
Prior to employment, candidates must successfully complete all steps of the pre-employment process including a background investigation, psychological examination, and medical examination. Incumbents will work rotating shifts, weekends, nights, holidays, irregular hours, and may be required to work overtime. Must be able to use a computer and type a minimum of 4,665 net keystrokes per hour. Minimally qualified candidates will be required to pass an un-proctored, computerized assessment. During the probationary period, must complete a thirty-two (32) week intensive hands-on training program that includes twelve (12) weeks of classroom training (including 120 hours of POST Basic Dispatch Academy) and twenty (20) weeks of on-the-job training. What\'s Next?
If you have any questions regarding this position, please contact Ashley Voegele at avoegele@rivco.org or 951-955-5736.
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Sheriff's 911 Communications Officer I (Finance)
– Sheriff's 911 Communications Officer I position to support Palm Desert and Riverside locations. The Sheriff\'s 911 Communications Officer I will receive emergency 9-1-1 and non-emergency requests for services from the public or other agencies, direct calls to appropriate resources, operate and control radio-dispatching equipment, dispatch appropriate county, city, and other emergency units, and perform related duties as required. The Sheriff\'s 911 Communications Officer I is the trainee level classification in the Sheriff\'s 911 Communications Officer series and reports to an appropriate supervisory level position. Incumbents receive on-the-job training in dispatch techniques and procedures for operating radio and other Command/Communication Centers equipment. Direct supervision is initially exercised over positions in this class, and as training and proficiency progress, incumbents assume a greater degree of responsibility in dispatching emergency units and operating communications equipment. Position Incentives
Fully Paid Training Uniforms Provided Bilingual Pay Night Shift Differential Pay Training Officer Pay Department Wellness Resources Potential for Advancement and Special Assignments Meet the Team
The law enforcement professionals of the Riverside County Sheriff\'s Office, with a staff of over 3,600 dedicated men and women, cover the expanse of over 7,300 square miles in southern California. The Sheriff\'s Office is dedicated to serving the citizens of its communities with integrity, professionalism, leadership, and loyalty and believes in service above self. Responsibilities
Operate a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, Telecommunications Device for the Deaf (TDD) equipment, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy, and standard operating procedures. Receive emergency calls and obtain essential information to determine priority, locale, and the appropriate emergency units to be dispatched. Determine jurisdiction and notify or transfer calls to other agencies when appropriate; dispatch emergency equipment and personnel to ensure necessary coverage. Transmit information and orders to, and receive messages from county, city, allied agency, and other emergency units; type all radio transmissions received and sent. Make inquiries to local, state, and federal computer systems to obtain information required by deputies in the field or as requested by other law enforcement agencies. Read and interpret maps to locate emergency incidents and determine jurisdiction; may respond to an emergency in the field with communications equipment and operate such equipment. Education:
Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a GED examination. Experience:
No experience is required. Knowledge of:
The functions, operations, rules, and regulations of the Sheriff\'s Department; modern office practices and procedures; operation of standard office equipment; proper English language usage, spelling, and grammar. Ability to:
Learn codes, techniques, and procedures in dispatching emergency units, operating radio, telephone, TDD equipment, multi-channel recorders, playback machines, alarm systems, CAD systems, and teleprocessing equipment; communicate effectively orally and in writing; hear telephone calls and radio transmissions despite background noise; analyze emergency situations quickly and adopt effective courses of action; multitask in a fast-paced environment; follow directions quickly and accurately; communicate clearly with diverse individuals; establish and maintain effective working relationships with supervisors, co-workers, law enforcement, fire, medical personnel, and the public. Testing Information
Initial candidate review will take place bi-weekly throughout the life of the job posting. All candidates will receive an email correspondence within two weeks from the date their application was submitted. Candidates who are successful during the initial screening process will be required to complete our CritiCall exam. CritiCall exam format has changed to an un-proctored at-home test. The CritiCall link will be emailed to all candidates within two weeks from applying. Please check email (inbox and spam) for messages from Test Genius. We do not accept CritiCall scores from other agencies. Candidates are eligible to take the CritiCall exam only once within a 30-day period. If you have previously tested with Riverside County and have a current passing CritiCall score on file, email avoegele@rivco.org with the date you completed the exam. Environmental Conditions
Communications Officers wear headsets to answer emergency and non-emergency calls while viewing multiple computer displays. Work is primarily seated at ergonomic consoles; the dispatch center can be loud, fast-paced, and challenging. Other Requirements
Prior to employment, candidates must successfully complete all steps of the pre-employment process including a background investigation, psychological examination, and medical examination. Incumbents will work rotating shifts, weekends, nights, holidays, irregular hours, and may be required to work overtime. Must be able to use a computer and type a minimum of 4,665 net keystrokes per hour. Minimally qualified candidates will be required to pass an un-proctored, computerized assessment. During the probationary period, must complete a thirty-two (32) week intensive hands-on training program that includes twelve (12) weeks of classroom training (including 120 hours of POST Basic Dispatch Academy) and twenty (20) weeks of on-the-job training. What\'s Next?
If you have any questions regarding this position, please contact Ashley Voegele at avoegele@rivco.org or 951-955-5736.
#J-18808-Ljbffr