County of Riverside
Sheriff's 911 Communications Officer II-Laterals Only
County of Riverside, Riverside, California, United States, 92504
Overview
The County of Riverside Sheriff's Office is seeking experienced 9-1-1 Dispatcher Sheriff's Communications Officer IIs to support the Palm Desert and Riverside locations. If you are currently employed by a California POST agency as a 911 Dispatcher, we encourage you to apply. The Sheriff’s 911 Communications Officer II is the full journey level class in the Sheriff’s 911 Communications Officer series. Incumbents provide emergency and routine services Countywide from one of the Sheriff’s Communications Centers and operate with a high degree of discretion, initiative, and independent judgment in unprecedented situations. This class is distinguished from the Sheriff’s 911 Communications Officer I (trainee level under direct supervision) and from the Senior Sheriff’s 911 Communications Officer (lead capacity with initial and ongoing training responsibilities). POST pay incentives (in addition to hourly wage):
4% for Basic POST Certificate, 7% for Intermediate POST Certificate, 12% for Advanced POST Certificate. Additional incentives include fully paid training, uniforms provided, bilingual pay, night shift differential pay, training officer pay, department wellness resources, and potential for advancement and special assignments. Meet the Team! The law enforcement professionals of the Riverside County Sheriff’s Office, with a staff of over 3,600, cover over 7,300 square miles in southern California. The Sheriff’s Office is dedicated to serving citizens with integrity, professionalism, leadership, and loyalty, and believes in service above self. Responsibilities
Operate a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, Telecommunications Device for the Deaf (TDD) equipment, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy, and standard operating procedures. Receive emergency calls and obtain essential information to determine priority, locale, and the appropriate emergency units to be dispatched. Determine jurisdiction and notify or transfer calls to other agencies when appropriate; dispatch emergency equipment and personnel to ensure necessary coverage. Transmit information and orders to, and receive messages from county, city, allied agency, and other emergency units; type all radio transmissions received and sent. Make inquiries to local, state, and federal systems to obtain information required by deputies in the field or as requested by other law enforcement agencies. Read and interpret maps to locate emergency incidents and determine jurisdiction; may respond to an emergency in the field with communications equipment and set up and operate such equipment. Qualifications
Education:
Possession of a high school diploma or equivalent (e.g., GED). Experience:
Completion of all phases of training, including the Public Safety Answering Point (PSAP) position, Back-up radio and two primary radio channels as a Riverside County Sheriff’s 911 Communications Officer, or twelve months in the operation of emergency radio dispatch equipment in a law enforcement agency. Certification:
A valid POST Dispatch Certification is required. Competitive:
Candidates who have recent/current dispatch experience within the last 12 months are considered highly desirable. Knowledge:
The functions, operations, rules, and regulations of the Sheriff’s Department; modern office practices and procedures, and operation of standard office equipment; proper English language usage, spelling, and grammar. Ability:
Learn codes, techniques, and procedures in dispatching emergency units, operating radio, telephone, TDD equipment, multi-channel recorders, playback machines, alarm systems, CAD systems, and teleprocessing equipment; communicate effectively orally and in writing; hear calls and radio transmissions despite background noise; analyze emergency situations quickly and adopt effective courses of action; manage multiple tasks simultaneously; follow directions quickly and accurately; communicate clearly and calmly with people from diverse backgrounds; establish and maintain effective working relationships with supervisors, co-workers, law enforcement, fire, medical personnel, and the public. Other Requirements:
Sheriff’s 911 Communications Officers must work rotating shifts, weekends, nights, holidays, irregular hours, and may work overtime. Must meet minimum requirements for Sheriff’s Communications Officer I and possess California POST Basic Dispatcher Certification. Must be able to use a computer and type a minimum of 5,549 net keystrokes per hour. Must be able to pass an extensive background check that may include a polygraph, psychological, and medical exam; ongoing negative contacts with law enforcement may disqualify. Environment & Next Steps
Environmental Conditions:
Operators wear headsets to answer calls and view computer displays for prolonged periods. Work is sedentary, confined, noisy, fast-paced, and challenging. What’s Next?
This recruitment is open to all applicants. Current County of Riverside employees and Sheriff's Department employees may be considered before others depending on application volume. Qualified applicants may be considered for future vacancies throughout the County. For questions, contact Ashley Voegele at avoegele@rivco.org.
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The County of Riverside Sheriff's Office is seeking experienced 9-1-1 Dispatcher Sheriff's Communications Officer IIs to support the Palm Desert and Riverside locations. If you are currently employed by a California POST agency as a 911 Dispatcher, we encourage you to apply. The Sheriff’s 911 Communications Officer II is the full journey level class in the Sheriff’s 911 Communications Officer series. Incumbents provide emergency and routine services Countywide from one of the Sheriff’s Communications Centers and operate with a high degree of discretion, initiative, and independent judgment in unprecedented situations. This class is distinguished from the Sheriff’s 911 Communications Officer I (trainee level under direct supervision) and from the Senior Sheriff’s 911 Communications Officer (lead capacity with initial and ongoing training responsibilities). POST pay incentives (in addition to hourly wage):
4% for Basic POST Certificate, 7% for Intermediate POST Certificate, 12% for Advanced POST Certificate. Additional incentives include fully paid training, uniforms provided, bilingual pay, night shift differential pay, training officer pay, department wellness resources, and potential for advancement and special assignments. Meet the Team! The law enforcement professionals of the Riverside County Sheriff’s Office, with a staff of over 3,600, cover over 7,300 square miles in southern California. The Sheriff’s Office is dedicated to serving citizens with integrity, professionalism, leadership, and loyalty, and believes in service above self. Responsibilities
Operate a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, Telecommunications Device for the Deaf (TDD) equipment, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy, and standard operating procedures. Receive emergency calls and obtain essential information to determine priority, locale, and the appropriate emergency units to be dispatched. Determine jurisdiction and notify or transfer calls to other agencies when appropriate; dispatch emergency equipment and personnel to ensure necessary coverage. Transmit information and orders to, and receive messages from county, city, allied agency, and other emergency units; type all radio transmissions received and sent. Make inquiries to local, state, and federal systems to obtain information required by deputies in the field or as requested by other law enforcement agencies. Read and interpret maps to locate emergency incidents and determine jurisdiction; may respond to an emergency in the field with communications equipment and set up and operate such equipment. Qualifications
Education:
Possession of a high school diploma or equivalent (e.g., GED). Experience:
Completion of all phases of training, including the Public Safety Answering Point (PSAP) position, Back-up radio and two primary radio channels as a Riverside County Sheriff’s 911 Communications Officer, or twelve months in the operation of emergency radio dispatch equipment in a law enforcement agency. Certification:
A valid POST Dispatch Certification is required. Competitive:
Candidates who have recent/current dispatch experience within the last 12 months are considered highly desirable. Knowledge:
The functions, operations, rules, and regulations of the Sheriff’s Department; modern office practices and procedures, and operation of standard office equipment; proper English language usage, spelling, and grammar. Ability:
Learn codes, techniques, and procedures in dispatching emergency units, operating radio, telephone, TDD equipment, multi-channel recorders, playback machines, alarm systems, CAD systems, and teleprocessing equipment; communicate effectively orally and in writing; hear calls and radio transmissions despite background noise; analyze emergency situations quickly and adopt effective courses of action; manage multiple tasks simultaneously; follow directions quickly and accurately; communicate clearly and calmly with people from diverse backgrounds; establish and maintain effective working relationships with supervisors, co-workers, law enforcement, fire, medical personnel, and the public. Other Requirements:
Sheriff’s 911 Communications Officers must work rotating shifts, weekends, nights, holidays, irregular hours, and may work overtime. Must meet minimum requirements for Sheriff’s Communications Officer I and possess California POST Basic Dispatcher Certification. Must be able to use a computer and type a minimum of 5,549 net keystrokes per hour. Must be able to pass an extensive background check that may include a polygraph, psychological, and medical exam; ongoing negative contacts with law enforcement may disqualify. Environment & Next Steps
Environmental Conditions:
Operators wear headsets to answer calls and view computer displays for prolonged periods. Work is sedentary, confined, noisy, fast-paced, and challenging. What’s Next?
This recruitment is open to all applicants. Current County of Riverside employees and Sheriff's Department employees may be considered before others depending on application volume. Qualified applicants may be considered for future vacancies throughout the County. For questions, contact Ashley Voegele at avoegele@rivco.org.
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