Tenable Network Security, Inc.
Technical Support Engineer
Tenable Network Security, Inc., Columbia, Maryland, United States, 21046
Technical Support Engineer (Hybrid/Columbia MD)
US - Headquarters - Maryland - Columbia Overview
Tenable is the Exposure Management company. Tenable serves 44,000 organizations globally and supports a large portion of Fortune 500, Global 2000, and government agencies. Join our journey as part of a team that builds and innovates cybersecurity solutions. Your Role
Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments. Our products include Nessus, Tenable One, Tenable.io, Tenable.cs, Tenable.ad, Tenable.sc, and Tenable.ot. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you’ll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference! Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution Use remote troubleshooting techniques to troubleshoot and correct issues Analyzing vulnerability scan results, system audits, and log events Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues Recreate customer software issues in a lab environment for engineering assessment Ensure customer feedback is properly captured and channeled into Product Management and Research & Development Maintain in-depth knowledge of Tenable products and information security best-practices Create and publish solution knowledge for re-use by customers and Tenable employees Continually review personal performance metrics to ensure goals are consistently met May perform other duties and responsibilities that management may deem necessary from time to time Opportunities for career advancement within Technical Support as well as other organizations within Tenable What You'll Need
Bachelor’s degree in a technical field or equivalent experience 1+ years of hands-on experience in networking, TCP/IP ports and protocols, Linux/Unix, macOS, Windows administration, patch deployment, and system configuration Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a plus Previous experience in customer support or network security Strong analytical, technical, and problem-solving skills with the ability to learn quickly Excellent written and verbal communication skills Customer-focused mindset with a passion for helping clients succeed Ability to manage multiple priorities in a fast-paced environment Ability to sit and work at a computer for extended periods Flexibility to work occasional weekends or holidays Must be able to work hybrid/onsite at HQ in Columbia, MD And Ideally
Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.) Log analysis using a SEIM product (Splunk, ElasticSearch, etc) Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.) Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.) Fundamental understanding of programming languages Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc) Experience with or understanding of Certificates and CA’s Basic understanding of reviewing PCAPs with tools such as Wireshark Bilingual candidates are desirable but not required (Spanish, Portuguese, German, French, Mandarin) EEO and Benefits
Tenable is an Equal Employment Opportunity employer. We welcome applicants from all backgrounds. Benefits include medical, dental, vision, disability and life insurance; 401(k) with company match; employee stock purchase plan; generous PTO and holidays; and other programs. Pay ranges: US Pay Ranges $32.93 - $43.83 USD. Compensation may vary based on qualifications, location, and experience. This role may include eligibility for variable compensation based on performance. Hybrid position from our Columbia, MD HQ; some in-person time required.
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US - Headquarters - Maryland - Columbia Overview
Tenable is the Exposure Management company. Tenable serves 44,000 organizations globally and supports a large portion of Fortune 500, Global 2000, and government agencies. Join our journey as part of a team that builds and innovates cybersecurity solutions. Your Role
Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments. Our products include Nessus, Tenable One, Tenable.io, Tenable.cs, Tenable.ad, Tenable.sc, and Tenable.ot. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you’ll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference! Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution Use remote troubleshooting techniques to troubleshoot and correct issues Analyzing vulnerability scan results, system audits, and log events Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues Recreate customer software issues in a lab environment for engineering assessment Ensure customer feedback is properly captured and channeled into Product Management and Research & Development Maintain in-depth knowledge of Tenable products and information security best-practices Create and publish solution knowledge for re-use by customers and Tenable employees Continually review personal performance metrics to ensure goals are consistently met May perform other duties and responsibilities that management may deem necessary from time to time Opportunities for career advancement within Technical Support as well as other organizations within Tenable What You'll Need
Bachelor’s degree in a technical field or equivalent experience 1+ years of hands-on experience in networking, TCP/IP ports and protocols, Linux/Unix, macOS, Windows administration, patch deployment, and system configuration Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a plus Previous experience in customer support or network security Strong analytical, technical, and problem-solving skills with the ability to learn quickly Excellent written and verbal communication skills Customer-focused mindset with a passion for helping clients succeed Ability to manage multiple priorities in a fast-paced environment Ability to sit and work at a computer for extended periods Flexibility to work occasional weekends or holidays Must be able to work hybrid/onsite at HQ in Columbia, MD And Ideally
Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.) Log analysis using a SEIM product (Splunk, ElasticSearch, etc) Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.) Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.) Fundamental understanding of programming languages Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc) Experience with or understanding of Certificates and CA’s Basic understanding of reviewing PCAPs with tools such as Wireshark Bilingual candidates are desirable but not required (Spanish, Portuguese, German, French, Mandarin) EEO and Benefits
Tenable is an Equal Employment Opportunity employer. We welcome applicants from all backgrounds. Benefits include medical, dental, vision, disability and life insurance; 401(k) with company match; employee stock purchase plan; generous PTO and holidays; and other programs. Pay ranges: US Pay Ranges $32.93 - $43.83 USD. Compensation may vary based on qualifications, location, and experience. This role may include eligibility for variable compensation based on performance. Hybrid position from our Columbia, MD HQ; some in-person time required.
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