Ensono
Overview
Mainframe Technical Advisor
| Remote - United States The
Mainframe Technical Advisor
(MF TA) is the primary Mainframe technical representative for the client, providing leadership on strategy, troubleshooting, and execution. The MF TA is well-versed in the Client solution and acts as a client advocate while representing Ensono technical teams in client engagements, ensuring the Client is represented both internally and externally at every aspect of the engagement. MF TAs promote open communication with other departments and demonstrate sound judgment in performing all duties. MF TAs use communication, analytical, and problem-solving skills to identify, communicate, and resolve issues and to make improvements to optimize the client’s infrastructure. The MF TA team is responsible for maintaining and enhancing the service delivered to clients by effectively:
Building strong client relationships by becoming a key point of contact for clients
Participating in proactive and reactive problem management, particularly for systemic issues, to reduce repeat issues; ensuring knowledge sharing among the MF TA team and across other MF teams as needed
Working with internal departments to mitigate client concerns and facilitate cross-team communication and coordination, especially for large, complex projects and implementations
Utilizing thought leadership to provide insights, recommendations, and guidance to promote operational excellence
Key Areas of Focus for this Role
Collaborate with the Service Delivery Manager to identify and capture MF operational trends, risks, insights, and improvements, and develop action/mitigation plans.
Collaborate with Capacity Management to review data and trends and develop action plans for performance improvement, optimization, scalability, and operational excellence.
Collaborate with Solution Architects to review feasibility of offerings (for potential and existing clients) and make solution recommendations.
Develop an understanding of clients’ business/technology needs; work with client and internal teams to develop/maintain a Technology Roadmap (HW & SW) and identify opportunities for cost reduction.
Develop a holistic understanding of client environment and Ensono support model.
Assist in the development and execution of service improvement plans.
Interface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership, and process improvements to the client environment.
Participate in Major Incidents, particularly as an escalation point for significant and/or prolonged outages.
Participate in monthly/quarterly service review meetings with Client as required to review insights, recommendations, projects (current & future), and sharing of best practices.
Participate in Business Continuity/Disaster Recovery activities.
Participate in Knowledge Transfer activities for new client onboarding and transition support to BAU MF teams.
Participate/Lead mentorship & knowledge sharing activities with BAU MF teams.
What the Ideal Candidate Brings to this Role Note: Required Qualifications help ensure new Associates are set up for success. Candidates who meet some but not all Other Qualifications are encouraged to apply.
Required Qualifications
Minimum of 10 years of experience within a z/OS environment with a bachelor’s degree; relevant work experience will be considered in place of a degree.
Technical knowledge across multiple Mainframe teams
Knowledge of DR planning and execution
Experience with client-facing and Service Delivery communication acumen
Experience with onboarding new clients in a managed service
Proficiency in interacting with SW and HW vendors
Deep understanding of MF HW and SW infrastructure
Proficient in Microsoft Word/Excel/PowerPoint to create client-ready documents
Exceptional interpersonal, verbal and written communication skills
Customer service skills at management level
Experience establishing and documenting processes and procedures
Strong collaboration and teamwork skills
Strong problem solving and analytical skills with knowledge of problem analysis
Self-motivated and able to manage multiple projects simultaneously
Willingness to take ownership of issues and progress to resolution
Ability to host meetings and conference calls
Preferred Qualifications
Experience of working within a managed services environment is advantageous.
Familiarity with mainframe components such as TCP/IP, VTAM, SNA, SFTP, Session Manager tools, and Disaster Recovery concepts; technical implementation skills for Communications Server and related ISV software on the z/OS platform.
Experience within a large-scale 24x7 production environment
ITIL certification desirable
Why Ensono Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.
We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.
Some of our benefits include:
Unlimited Paid Days Off
Three health plan options through Blue Cross Blue Shield
401k with company match
Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
Paid Maternity Leave, Paternity Leave, and Sabbatical Leave
Education Reimbursement, Student Loan Assistance or 529 College Funding
Enhanced fertility coverage
Wellness program
Flexible work schedule
Depending on location, access to fitness centers
As of the date of this posting, a good faith estimate of the current pay scale for this role is $100,000 to $183,000 annually based on a full-time schedule. Placement in the range may vary based on factors including skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs may include an annual bonus plan based on company and individual performance, and an equity grant under our Associate Equity Appreciation Program.
Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.
Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website. If you need accommodation at any point during the application or interview process, please let your recruiter know or email USTalentAcquisition@ensono.com.
JR011892
#J-18808-Ljbffr
Mainframe Technical Advisor
| Remote - United States The
Mainframe Technical Advisor
(MF TA) is the primary Mainframe technical representative for the client, providing leadership on strategy, troubleshooting, and execution. The MF TA is well-versed in the Client solution and acts as a client advocate while representing Ensono technical teams in client engagements, ensuring the Client is represented both internally and externally at every aspect of the engagement. MF TAs promote open communication with other departments and demonstrate sound judgment in performing all duties. MF TAs use communication, analytical, and problem-solving skills to identify, communicate, and resolve issues and to make improvements to optimize the client’s infrastructure. The MF TA team is responsible for maintaining and enhancing the service delivered to clients by effectively:
Building strong client relationships by becoming a key point of contact for clients
Participating in proactive and reactive problem management, particularly for systemic issues, to reduce repeat issues; ensuring knowledge sharing among the MF TA team and across other MF teams as needed
Working with internal departments to mitigate client concerns and facilitate cross-team communication and coordination, especially for large, complex projects and implementations
Utilizing thought leadership to provide insights, recommendations, and guidance to promote operational excellence
Key Areas of Focus for this Role
Collaborate with the Service Delivery Manager to identify and capture MF operational trends, risks, insights, and improvements, and develop action/mitigation plans.
Collaborate with Capacity Management to review data and trends and develop action plans for performance improvement, optimization, scalability, and operational excellence.
Collaborate with Solution Architects to review feasibility of offerings (for potential and existing clients) and make solution recommendations.
Develop an understanding of clients’ business/technology needs; work with client and internal teams to develop/maintain a Technology Roadmap (HW & SW) and identify opportunities for cost reduction.
Develop a holistic understanding of client environment and Ensono support model.
Assist in the development and execution of service improvement plans.
Interface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership, and process improvements to the client environment.
Participate in Major Incidents, particularly as an escalation point for significant and/or prolonged outages.
Participate in monthly/quarterly service review meetings with Client as required to review insights, recommendations, projects (current & future), and sharing of best practices.
Participate in Business Continuity/Disaster Recovery activities.
Participate in Knowledge Transfer activities for new client onboarding and transition support to BAU MF teams.
Participate/Lead mentorship & knowledge sharing activities with BAU MF teams.
What the Ideal Candidate Brings to this Role Note: Required Qualifications help ensure new Associates are set up for success. Candidates who meet some but not all Other Qualifications are encouraged to apply.
Required Qualifications
Minimum of 10 years of experience within a z/OS environment with a bachelor’s degree; relevant work experience will be considered in place of a degree.
Technical knowledge across multiple Mainframe teams
Knowledge of DR planning and execution
Experience with client-facing and Service Delivery communication acumen
Experience with onboarding new clients in a managed service
Proficiency in interacting with SW and HW vendors
Deep understanding of MF HW and SW infrastructure
Proficient in Microsoft Word/Excel/PowerPoint to create client-ready documents
Exceptional interpersonal, verbal and written communication skills
Customer service skills at management level
Experience establishing and documenting processes and procedures
Strong collaboration and teamwork skills
Strong problem solving and analytical skills with knowledge of problem analysis
Self-motivated and able to manage multiple projects simultaneously
Willingness to take ownership of issues and progress to resolution
Ability to host meetings and conference calls
Preferred Qualifications
Experience of working within a managed services environment is advantageous.
Familiarity with mainframe components such as TCP/IP, VTAM, SNA, SFTP, Session Manager tools, and Disaster Recovery concepts; technical implementation skills for Communications Server and related ISV software on the z/OS platform.
Experience within a large-scale 24x7 production environment
ITIL certification desirable
Why Ensono Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.
We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.
Some of our benefits include:
Unlimited Paid Days Off
Three health plan options through Blue Cross Blue Shield
401k with company match
Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
Paid Maternity Leave, Paternity Leave, and Sabbatical Leave
Education Reimbursement, Student Loan Assistance or 529 College Funding
Enhanced fertility coverage
Wellness program
Flexible work schedule
Depending on location, access to fitness centers
As of the date of this posting, a good faith estimate of the current pay scale for this role is $100,000 to $183,000 annually based on a full-time schedule. Placement in the range may vary based on factors including skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs may include an annual bonus plan based on company and individual performance, and an equity grant under our Associate Equity Appreciation Program.
Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.
Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website. If you need accommodation at any point during the application or interview process, please let your recruiter know or email USTalentAcquisition@ensono.com.
JR011892
#J-18808-Ljbffr