Piper Companies
Join to apply for the
Technical Support Engineer II
role at
Piper Companies 2 days ago Be among the first 25 applicants Join to apply for the
Technical Support Engineer II
role at
Piper Companies Get AI-powered advice on this job and more exclusive features. Piper Companies is partnering with an innovative leader in cybersecurity and data analytics to hire a
Technical Support Engineer II
for a hybrid role based in Morrisville, NC. This position offers the opportunity to deliver high-level technical support and collaborate across departments to resolve sophisticated security challenges.
Responsibilities of the Technical Support Engineer II include:
Act as a go-to resource for complex troubleshooting involving system access, permissions, and data protection Analyze logs, system behaviors, and user activity to uncover root causes and offer scalable solutions Coordinate with engineering, product, and technical support teams to address and escalate critical issues Assist customers through system deployment, configuration, and compliance with security standards Support documentation development and mentor junior team members to enhance support practices
Qualifications for the Technical Support Engineer II include:
2+ years of experience in tech support or systems troubleshooting, preferably within enterprise environments Strong background in Microsoft Active Directory administration Familiar with Windows Server, Microsoft 365, Outlook, and related tech stacks Hands-on knowledge of troubleshooting access and permission-related issues, SQL queries, and diagnostics Exposure to cloud environments such as AWS, Azure, or GCP Bachelor’s degree in Computer Science, IT, or a relevant field
Compensation for the Technical Support Engineer II:
Salary: $80,000–$85,000 annually Benefits: Full suite including medical, dental, vision, 401(k), paid sick time (as applicable), and more
Start Date for Applications:
June 20
Application Window:
Open for a minimum of 30 days from posting
Keywords:
technical support, cybersecurity, Active Directory, permissions, diagnostics, cloud platforms, incident resolution, SQL troubleshooting, systems analysis, customer experience, process documentation, IT operations
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Business Consulting and Services Referrals increase your chances of interviewing at Piper Companies by 2x Get notified about new Technical Support Engineer jobs in
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Technical Support Engineer II
role at
Piper Companies 2 days ago Be among the first 25 applicants Join to apply for the
Technical Support Engineer II
role at
Piper Companies Get AI-powered advice on this job and more exclusive features. Piper Companies is partnering with an innovative leader in cybersecurity and data analytics to hire a
Technical Support Engineer II
for a hybrid role based in Morrisville, NC. This position offers the opportunity to deliver high-level technical support and collaborate across departments to resolve sophisticated security challenges.
Responsibilities of the Technical Support Engineer II include:
Act as a go-to resource for complex troubleshooting involving system access, permissions, and data protection Analyze logs, system behaviors, and user activity to uncover root causes and offer scalable solutions Coordinate with engineering, product, and technical support teams to address and escalate critical issues Assist customers through system deployment, configuration, and compliance with security standards Support documentation development and mentor junior team members to enhance support practices
Qualifications for the Technical Support Engineer II include:
2+ years of experience in tech support or systems troubleshooting, preferably within enterprise environments Strong background in Microsoft Active Directory administration Familiar with Windows Server, Microsoft 365, Outlook, and related tech stacks Hands-on knowledge of troubleshooting access and permission-related issues, SQL queries, and diagnostics Exposure to cloud environments such as AWS, Azure, or GCP Bachelor’s degree in Computer Science, IT, or a relevant field
Compensation for the Technical Support Engineer II:
Salary: $80,000–$85,000 annually Benefits: Full suite including medical, dental, vision, 401(k), paid sick time (as applicable), and more
Start Date for Applications:
June 20
Application Window:
Open for a minimum of 30 days from posting
Keywords:
technical support, cybersecurity, Active Directory, permissions, diagnostics, cloud platforms, incident resolution, SQL troubleshooting, systems analysis, customer experience, process documentation, IT operations
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Business Consulting and Services Referrals increase your chances of interviewing at Piper Companies by 2x Get notified about new Technical Support Engineer jobs in
Raleigh, NC . Raleigh, NC $80,000.00-$85,000.00 5 days ago Senior Systems Technical Support Engineer
Morrisville, NC $80,000.00-$85,000.00 2 days ago Raleigh, NC $40,500.00-$53,500.00 41 minutes ago Technical Solutions Engineer - Datacenter
Durham, NC $75,000.00-$85,000.00 3 weeks ago Morrisville, NC $65,000.00-$75,000.00 6 days ago Morrisville, NC $80,000.00-$85,000.00 2 days ago Team Lead & Sr. Application Support Engineer
Senior Customer Success Engineer (1st shift: Monday - Friday 9am-6pm ET)
Morrisville, NC $119,500.00-$179,300.00 23 hours ago Windows Support Engineer – Endpoint Analysis (no C2C candidates please)
Senior HPC Technical Support Engineer – Ethernet
Cary, NC $85,000.00-$110,000.00 1 week ago Senior HPC Technical Support Engineer – Ethernet
Durham, NC $108,000.00-$201,250.00 2 weeks ago Raleigh, NC $112,000.00-$149,900.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr