LSG Lufthansa Service Holding AG
Quality Assurance Manager - Food Safety
LSG Lufthansa Service Holding AG, Boston, Massachusetts, us, 02298
Job Title
Quality Assurance Manager - Food Safety — Boston, USA 02128 (On-Site) About us
LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America. Overview
Ensure the food meets the standards set by regulatory health authorities and the company. The job incumbent is responsible for the implementation, auditing, assessing and training of food safety and quality management systems within the responsible Customer Service Center (CSC). The role includes the development, deployment, implementation, and ongoing execution of the food safety preventive controls program (Policies, SOPs, Hazard Analysis, HACCP Plan, Prerequisite Food Safety Programs, Traceability & Recall Process, Allergen Programs, and Associated Records) within the assigned facility. Main Accountabilities
Ensure compliance with regulatory requirements including FDA, federal and local regulations, USDA, customer specifications and corporate food safety and quality standards, regional standards, and take corrective actions when needed. Manage the food safety program and ensure that FDA FSMA preventive controls are effective and proper records are maintained. Provide technical expertise related to Hazard Analysis and Critical Control Points (HACCP), food safety, sensory and quality evaluations. Conduct monthly assessments of the food safety program to ensure compliance. Conduct routine microbiological testing as defined by the food safety program. Review and analyze weekly food safety documents including HACCP logs. Utilize checklists to determine consistent fulfillment of the food safety program. Support CSC leadership with inspection/audit readiness; coach CSC before, during and after all external food safety, quality and sanitation inspections/audit. Supervise pest control program and contract services and suppliers related to the food safety program. Conduct appropriate investigations regarding food safety matters and support CSC management in providing detailed information to customers. Perform and document periodical checks on products and services to ensure quality standards are met. Interface with Operations, Production, Sales and HR, Regional Quality Team, and other quality managers to ensure sustainability of the food safety program. Establish and maintain effective working relationships with internal stakeholders across all functions, suppliers, customers and regulatory authorities. Reporting
Monitor and prepare reports for the food safety and quality management system. Enter monthly-required data in the company web-based portal. Collect and monitor all food safety and quality documents (e.g., environmental monitoring, sanitation verifications, portion control, equipment handling, ramp-on time and safety performance). Keep manuals and documentation updated and implement new procedures and rules in a timely manner. Leadership
Possess excellent verbal and written communication skills, including professional in-person, phone and email communication. Able to work in a fast-paced environment while interacting with staff at all levels, remaining positive, proactive and resourceful. Demonstrates initiative and the ability to work efficiently and independently. Able to read and understand food safety and quality reports and take appropriate action. Possess a high level of accuracy, attention to detail and strong organization. Recruit, onboard, develop, coach, train, support, and evaluate the performance of the Food Safety staff. Participate in and support company-sponsored initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing, and Employee Safety. Knowledge, Skills and Experience
Bachelor’s degree in Food Science, Food Microbiology, Chemistry, Biology or related fields. Certified Preventive Controls Qualified Individual (PCQI) and Hazard Analysis Critical Control Points (HACCP) certifications. Five or more years of experience in Food Safety roles with a minimum of 2 years in a management position. Technical proficiency in food microbiology, food chemistry, food safety, and food regulations. Understanding of government regulations related to food processing (FDA FSMA, cGMP, HACCP, USDA). Proven analytical and leadership skills. Strong interpersonal and communication skills. Collaborative leader who inspires, coaches and respects people. Excellent verbal, written and organizational skills with multitasking aptitude. Proficiency with computer tools (scanners, tablets, printers, copiers, etc.) and Microsoft Office, plus cloud-based systems. EEO Statement LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities. LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
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Quality Assurance Manager - Food Safety — Boston, USA 02128 (On-Site) About us
LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America. Overview
Ensure the food meets the standards set by regulatory health authorities and the company. The job incumbent is responsible for the implementation, auditing, assessing and training of food safety and quality management systems within the responsible Customer Service Center (CSC). The role includes the development, deployment, implementation, and ongoing execution of the food safety preventive controls program (Policies, SOPs, Hazard Analysis, HACCP Plan, Prerequisite Food Safety Programs, Traceability & Recall Process, Allergen Programs, and Associated Records) within the assigned facility. Main Accountabilities
Ensure compliance with regulatory requirements including FDA, federal and local regulations, USDA, customer specifications and corporate food safety and quality standards, regional standards, and take corrective actions when needed. Manage the food safety program and ensure that FDA FSMA preventive controls are effective and proper records are maintained. Provide technical expertise related to Hazard Analysis and Critical Control Points (HACCP), food safety, sensory and quality evaluations. Conduct monthly assessments of the food safety program to ensure compliance. Conduct routine microbiological testing as defined by the food safety program. Review and analyze weekly food safety documents including HACCP logs. Utilize checklists to determine consistent fulfillment of the food safety program. Support CSC leadership with inspection/audit readiness; coach CSC before, during and after all external food safety, quality and sanitation inspections/audit. Supervise pest control program and contract services and suppliers related to the food safety program. Conduct appropriate investigations regarding food safety matters and support CSC management in providing detailed information to customers. Perform and document periodical checks on products and services to ensure quality standards are met. Interface with Operations, Production, Sales and HR, Regional Quality Team, and other quality managers to ensure sustainability of the food safety program. Establish and maintain effective working relationships with internal stakeholders across all functions, suppliers, customers and regulatory authorities. Reporting
Monitor and prepare reports for the food safety and quality management system. Enter monthly-required data in the company web-based portal. Collect and monitor all food safety and quality documents (e.g., environmental monitoring, sanitation verifications, portion control, equipment handling, ramp-on time and safety performance). Keep manuals and documentation updated and implement new procedures and rules in a timely manner. Leadership
Possess excellent verbal and written communication skills, including professional in-person, phone and email communication. Able to work in a fast-paced environment while interacting with staff at all levels, remaining positive, proactive and resourceful. Demonstrates initiative and the ability to work efficiently and independently. Able to read and understand food safety and quality reports and take appropriate action. Possess a high level of accuracy, attention to detail and strong organization. Recruit, onboard, develop, coach, train, support, and evaluate the performance of the Food Safety staff. Participate in and support company-sponsored initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing, and Employee Safety. Knowledge, Skills and Experience
Bachelor’s degree in Food Science, Food Microbiology, Chemistry, Biology or related fields. Certified Preventive Controls Qualified Individual (PCQI) and Hazard Analysis Critical Control Points (HACCP) certifications. Five or more years of experience in Food Safety roles with a minimum of 2 years in a management position. Technical proficiency in food microbiology, food chemistry, food safety, and food regulations. Understanding of government regulations related to food processing (FDA FSMA, cGMP, HACCP, USDA). Proven analytical and leadership skills. Strong interpersonal and communication skills. Collaborative leader who inspires, coaches and respects people. Excellent verbal, written and organizational skills with multitasking aptitude. Proficiency with computer tools (scanners, tablets, printers, copiers, etc.) and Microsoft Office, plus cloud-based systems. EEO Statement LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities. LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
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