LSG Sky Chefs
Quality Assurance Manager - Food Safety
Job Title: Quality Assurance Manager - Food Safety
Job Location: Boston, USA 02128
Work Location Type: On-site
Salary Range: $90,000.00 – $104,000.00
About us LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose Statement Ensure the food meets the standards set by regulatory health authorities and the company. The job incumbent is responsible for the implementation, auditing, assessing and training of food safety and quality management systems within the responsible Customer Service Center (CSC). Responsible for the development, deployment, implementation, and on‑going execution of the food safety preventive controls program (Policies, SOPs, Hazard Analysis, HACCP Plan, Prerequisite Food Safety Programs, Traceability & recall process, Allergen Programs, and associated records) within the assigned facility.
Main Accountabilities
Ensure compliance with regulatory requirements and food safety standards, taking corrective actions when needed.
Manage the food safety program and ensure that FDA FSMA preventive controls are effective and records are maintained.
Provide technical expertise in Hazard Analysis and Critical Control Points (HACCP), food safety, sensory, and quality evaluations.
Conduct monthly required assessments of the food safety program to ensure compliance.
Conduct routine microbiological testing as defined by the food safety program.
Review and analyze weekly food safety documents including HACCP logs.
Utilize the checklists to determine consistent fulfillment of required food safety program.
Support CSC leadership with inspection/audit readiness and coach before, during and after audits.
Supervise pest control program and contract services and suppliers related to the food safety program.
Conduct appropriate investigations regarding food safety matters and support CSC management in providing detailed information to customers.
Perform and document periodical checks on products and services to ensure quality standards are met.
Interface with functional areas (Operations, Production, Sales, HR), Regional Quality Team, and other quality managers to ensure sustainability of the program.
Establish and maintain effective working relationships with internal stakeholders, suppliers, customers, and regulatory authorities.
Reporting
Monitor and prepare reports for the food safety and quality management system.
Insert monthly required data in the company web‑based portal.
Collect and monitor all food safety and quality documents (e.g., environmental monitoring, sanitation verifications, chef table, portion control, equipment handling, ramp‑on time and safety performance).
Keep manuals and documentation updated and implement new procedures and rules in a timely manner.
Leadership
Possess excellent verbal and written communication skills.
Operate in a fast‑paced environment while interacting with staff at all levels, remaining positive, proactive, and resourceful.
Demonstrate initiative and ability to work efficiently and independently.
Read and understand food safety and quality reports and take appropriate action.
Maintain high accuracy, attention to detail, and strong organization.
Recruit, onboard, develop, coach, train, support, and evaluate the performance of Food Safety staff.
Participate and support company‑sponsored initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing, Employee Safety.
Knowledge, Skills and Experience
Bachelor’s degree in Food Science, Food Microbiology, Chemistry, Biology, or related fields.
Certified Preventive Controls Qualified Individual (PCQI) and Hazard Analysis Critical Control Points (HACCP).
Five or more years of experience in Food Safety roles with a minimum of two years management experience.
Technical proficiency in food microbiology, food chemistry, food safety, and regulations.
Proven understanding of government regulations such as FDA FSMA, cGMP, HACCP, USDA.
Proven analytical and leadership skills.
Strong interpersonal and communication skills.
Collaboration and coaching leadership style.
Excellent verbal, written, and organizational skills; multitasking aptitude.
Computer skills including scanners, tablets, printers, copiers, Microsoft Office, and cloud‑based systems.
EEO Statement LSG Sky Chefs is an EEO and affirmative action employer of women, minorities, veterans and individuals with disabilities.
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Job Location: Boston, USA 02128
Work Location Type: On-site
Salary Range: $90,000.00 – $104,000.00
About us LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose Statement Ensure the food meets the standards set by regulatory health authorities and the company. The job incumbent is responsible for the implementation, auditing, assessing and training of food safety and quality management systems within the responsible Customer Service Center (CSC). Responsible for the development, deployment, implementation, and on‑going execution of the food safety preventive controls program (Policies, SOPs, Hazard Analysis, HACCP Plan, Prerequisite Food Safety Programs, Traceability & recall process, Allergen Programs, and associated records) within the assigned facility.
Main Accountabilities
Ensure compliance with regulatory requirements and food safety standards, taking corrective actions when needed.
Manage the food safety program and ensure that FDA FSMA preventive controls are effective and records are maintained.
Provide technical expertise in Hazard Analysis and Critical Control Points (HACCP), food safety, sensory, and quality evaluations.
Conduct monthly required assessments of the food safety program to ensure compliance.
Conduct routine microbiological testing as defined by the food safety program.
Review and analyze weekly food safety documents including HACCP logs.
Utilize the checklists to determine consistent fulfillment of required food safety program.
Support CSC leadership with inspection/audit readiness and coach before, during and after audits.
Supervise pest control program and contract services and suppliers related to the food safety program.
Conduct appropriate investigations regarding food safety matters and support CSC management in providing detailed information to customers.
Perform and document periodical checks on products and services to ensure quality standards are met.
Interface with functional areas (Operations, Production, Sales, HR), Regional Quality Team, and other quality managers to ensure sustainability of the program.
Establish and maintain effective working relationships with internal stakeholders, suppliers, customers, and regulatory authorities.
Reporting
Monitor and prepare reports for the food safety and quality management system.
Insert monthly required data in the company web‑based portal.
Collect and monitor all food safety and quality documents (e.g., environmental monitoring, sanitation verifications, chef table, portion control, equipment handling, ramp‑on time and safety performance).
Keep manuals and documentation updated and implement new procedures and rules in a timely manner.
Leadership
Possess excellent verbal and written communication skills.
Operate in a fast‑paced environment while interacting with staff at all levels, remaining positive, proactive, and resourceful.
Demonstrate initiative and ability to work efficiently and independently.
Read and understand food safety and quality reports and take appropriate action.
Maintain high accuracy, attention to detail, and strong organization.
Recruit, onboard, develop, coach, train, support, and evaluate the performance of Food Safety staff.
Participate and support company‑sponsored initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing, Employee Safety.
Knowledge, Skills and Experience
Bachelor’s degree in Food Science, Food Microbiology, Chemistry, Biology, or related fields.
Certified Preventive Controls Qualified Individual (PCQI) and Hazard Analysis Critical Control Points (HACCP).
Five or more years of experience in Food Safety roles with a minimum of two years management experience.
Technical proficiency in food microbiology, food chemistry, food safety, and regulations.
Proven understanding of government regulations such as FDA FSMA, cGMP, HACCP, USDA.
Proven analytical and leadership skills.
Strong interpersonal and communication skills.
Collaboration and coaching leadership style.
Excellent verbal, written, and organizational skills; multitasking aptitude.
Computer skills including scanners, tablets, printers, copiers, Microsoft Office, and cloud‑based systems.
EEO Statement LSG Sky Chefs is an EEO and affirmative action employer of women, minorities, veterans and individuals with disabilities.
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