INDOCHINO
Overview
Join to apply for the
Team Lead - Washington Square (Tigard)
role at
INDOCHINO Compensation range: $20.00 to $22.00 an hour The Team Lead is an entry-level leadership role responsible for supporting the showroom’s day-to-day operations while driving results and delivering exceptional customer experiences. As a key member of the showroom leadership team, the Team Lead ensures operational excellence and helps to foster a culture of collaboration, accountability, and success. Responsibilities
Sales Leadership + Accountability: Drive sales by leading the team to meet and exceed daily revenue and metric-based goals; support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV); assist in managing customer appointments and walk-in traffic to maximize sales opportunities; hold team members accountable for achieving personal and team-based KPIs; provide guidance and coaching to team members in the moment to enhance performance and customer interactions; act to build relationships with high-value clients and ensure their needs are met with the highest level of service. Operational Excellence: Assist with daily operational tasks, including floor management, staff scheduling, and ensuring smooth workflow; serve as the acting leader on the sales floor during the absence of the Showroom Manager; maintain a seamless customer experience by ensuring operational tasks are completed efficiently and effectively; solve customer issues with professionalism and a solution-oriented mindset; bring forward feedback and ideas to improve showroom operations and merchandise presentation; oversee opening and closing procedures and ensure safety standards are met. Fittings and Alterations: Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort; manage and complete customer appointments efficiently, ensuring alterations are performed in a timely manner; oversee the fitting process by holding the team accountable for quality and efficiency; collaborate with tailors and alteration specialists to communicate customer requirements effectively; educate customers on the fitting process and set clear expectations for alterations and delivery timelines. People Development: Support onboarding and training of new Style Guides, mentor and guide team members to ensure consistent delivery of exceptional customer experiences; foster a positive, collaborative team environment that aligns with company values; provide ongoing feedback and encouragement to team members, promoting growth and accountability. Customer Experience: Lead by example in delivering a seamless and unforgettable customer experience; ensure all customer appointments and interactions reflect the brand’s commitment to exceptional service; manage escalated customer concerns with tact and urgency; uphold Indochino’s customer experience standards online and offline. Entrepreneurial Mindset: Identify opportunities to improve showroom performance and customer satisfaction; contribute innovative ideas to enhance showroom operations, sales strategies, and team engagement; act as a subject matter expert on fit, product knowledge, and customer experience. Requirements
1+ years of retail or customer service experience, preferably in fashion or a customer-focused environment. Proven ability to meet and exceed sales targets and KPIs. Strong leadership and mentorship skills with a collaborative approach. Excellent interpersonal and communication skills. Keen understanding of menswear products, fit, and tailoring processes. Ability to remain calm under pressure and lead a team during high-energy situations. Self-starter with a solution-oriented mindset and the ability to adapt to changing priorities. Strong proficiency in iOS and MS Office applications. Ability to work a flexible schedule, including evenings and weekends, based on showroom needs. Why Work At Indochino
Growth Opportunities: Gain valuable leadership experience in an entry-level management role with opportunities to advance within the company. Collaborative Environment: Work alongside talented and passionate team members who support each other to succeed. Impactful Work: Contribute to a growing retail department and help shape the future of Indochino. Customer Focused: Join a company that values exceptional service and empowers its team to deliver unforgettable experiences.
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Join to apply for the
Team Lead - Washington Square (Tigard)
role at
INDOCHINO Compensation range: $20.00 to $22.00 an hour The Team Lead is an entry-level leadership role responsible for supporting the showroom’s day-to-day operations while driving results and delivering exceptional customer experiences. As a key member of the showroom leadership team, the Team Lead ensures operational excellence and helps to foster a culture of collaboration, accountability, and success. Responsibilities
Sales Leadership + Accountability: Drive sales by leading the team to meet and exceed daily revenue and metric-based goals; support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV); assist in managing customer appointments and walk-in traffic to maximize sales opportunities; hold team members accountable for achieving personal and team-based KPIs; provide guidance and coaching to team members in the moment to enhance performance and customer interactions; act to build relationships with high-value clients and ensure their needs are met with the highest level of service. Operational Excellence: Assist with daily operational tasks, including floor management, staff scheduling, and ensuring smooth workflow; serve as the acting leader on the sales floor during the absence of the Showroom Manager; maintain a seamless customer experience by ensuring operational tasks are completed efficiently and effectively; solve customer issues with professionalism and a solution-oriented mindset; bring forward feedback and ideas to improve showroom operations and merchandise presentation; oversee opening and closing procedures and ensure safety standards are met. Fittings and Alterations: Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort; manage and complete customer appointments efficiently, ensuring alterations are performed in a timely manner; oversee the fitting process by holding the team accountable for quality and efficiency; collaborate with tailors and alteration specialists to communicate customer requirements effectively; educate customers on the fitting process and set clear expectations for alterations and delivery timelines. People Development: Support onboarding and training of new Style Guides, mentor and guide team members to ensure consistent delivery of exceptional customer experiences; foster a positive, collaborative team environment that aligns with company values; provide ongoing feedback and encouragement to team members, promoting growth and accountability. Customer Experience: Lead by example in delivering a seamless and unforgettable customer experience; ensure all customer appointments and interactions reflect the brand’s commitment to exceptional service; manage escalated customer concerns with tact and urgency; uphold Indochino’s customer experience standards online and offline. Entrepreneurial Mindset: Identify opportunities to improve showroom performance and customer satisfaction; contribute innovative ideas to enhance showroom operations, sales strategies, and team engagement; act as a subject matter expert on fit, product knowledge, and customer experience. Requirements
1+ years of retail or customer service experience, preferably in fashion or a customer-focused environment. Proven ability to meet and exceed sales targets and KPIs. Strong leadership and mentorship skills with a collaborative approach. Excellent interpersonal and communication skills. Keen understanding of menswear products, fit, and tailoring processes. Ability to remain calm under pressure and lead a team during high-energy situations. Self-starter with a solution-oriented mindset and the ability to adapt to changing priorities. Strong proficiency in iOS and MS Office applications. Ability to work a flexible schedule, including evenings and weekends, based on showroom needs. Why Work At Indochino
Growth Opportunities: Gain valuable leadership experience in an entry-level management role with opportunities to advance within the company. Collaborative Environment: Work alongside talented and passionate team members who support each other to succeed. Impactful Work: Contribute to a growing retail department and help shape the future of Indochino. Customer Focused: Join a company that values exceptional service and empowers its team to deliver unforgettable experiences.
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