Indochino
Compensation range: $20.00 to $22.00 an hour
Overview
The Team Lead is an entry-level leadership role responsible for supporting the showroom’s day-to-day operations while driving results and delivering exceptional customer experiences. As a key member of the showroom leadership team, the Team Lead ensures operational excellence and helps to foster a culture of collaboration, accountability, and success. Responsibilities
Sales Leadership + Accountability : Drive sales by leading the team to meet and exceed daily revenue and metric-based goals; Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV); Assist in managing customer appointments and walk-in traffic to maximize sales opportunities; Hold team members accountable for achieving personal and team-based KPIs; Provide guidance and coaching to team members in the moment to enhance performance and customer interactions; Actively contribute to building relationships with high-value clients and ensure their needs are met with the highest level of service. Operational Excellence : Assist with daily operational tasks, including floor management, staff scheduling, and ensuring smooth workflow; Serve as the acting leader on the sales floor during the absence of the Showroom Manager; Maintain a seamless customer experience by ensuring operational tasks are completed efficiently and effectively; Solve customer issues with professionalism and a solution-oriented mindset; Bring forward feedback and ideas to improve showroom operations and merchandise presentation; Oversee opening and closing procedures, ensuring the showroom is prepared for daily operations and secured at the end of the day; Perform routine checks to ensure all operational and safety standards are met during opening and closing. Fittings and Alterations : Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort; Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner; Oversee the fitting process by holding the team accountable for quality and efficiency; Collaborate with tailors and alteration specialists to communicate customer requirements effectively; Educate customers on the fitting process and set clear expectations for alterations and delivery timelines; Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards. People Development : Support the onboarding and training of new Style Guides, ensuring they understand key processes, metrics, and customer service standards; Mentor and guide team members to ensure consistent delivery of exceptional customer experiences; Foster a positive, collaborative team environment that aligns with company values; Provide ongoing feedback and encouragement to team members, promoting growth and accountability. Customer Experience : Lead by example in delivering a seamless and unforgettable customer experience; Ensure all customer appointments and interactions reflect the brand’s commitment to exceptional service; Manage escalated customer concerns with tact, urgency, and a focus on delivering positive outcomes; Uphold and model Indochino’s customer experience standards both online and offline. Entrepreneurial Mindset /: Identify and act on opportunities to improve showroom performance and customer satisfaction; Contribute innovative ideas to enhance the showroom’s operations, sales strategies, and team engagement; Act as a subject matter expert on fit, product knowledge, and customer experience. Requirements
1+ years of retail or customer service experience, preferably in fashion or a customer-focused environment. Proven ability to meet and exceed sales targets and KPIs. Strong leadership and mentorship skills with a collaborative approach. Excellent interpersonal and communication skills. Keen understanding of menswear products, fit, and tailoring processes. Ability to remain calm under pressure and lead a team during high-energy situations. Self-starter with a solution-oriented mindset and the ability to adapt to changing priorities. Strong proficiency in iOS and MS Office applications. Ability to work a flexible schedule, including evenings and weekends, based on showroom needs. Why Work at Indochino
Growth Opportunities: Gain valuable leadership experience in an entry-level management role with opportunities to advance within the company. Collaborative Environment: Work alongside talented and passionate team members who support each other to succeed. Impactful Work: Contribute to a growing retail department and help shape the future of Indochino. Customer Focused: Join a company that values exceptional service and empowers its team to deliver unforgettable experiences.
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The Team Lead is an entry-level leadership role responsible for supporting the showroom’s day-to-day operations while driving results and delivering exceptional customer experiences. As a key member of the showroom leadership team, the Team Lead ensures operational excellence and helps to foster a culture of collaboration, accountability, and success. Responsibilities
Sales Leadership + Accountability : Drive sales by leading the team to meet and exceed daily revenue and metric-based goals; Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV); Assist in managing customer appointments and walk-in traffic to maximize sales opportunities; Hold team members accountable for achieving personal and team-based KPIs; Provide guidance and coaching to team members in the moment to enhance performance and customer interactions; Actively contribute to building relationships with high-value clients and ensure their needs are met with the highest level of service. Operational Excellence : Assist with daily operational tasks, including floor management, staff scheduling, and ensuring smooth workflow; Serve as the acting leader on the sales floor during the absence of the Showroom Manager; Maintain a seamless customer experience by ensuring operational tasks are completed efficiently and effectively; Solve customer issues with professionalism and a solution-oriented mindset; Bring forward feedback and ideas to improve showroom operations and merchandise presentation; Oversee opening and closing procedures, ensuring the showroom is prepared for daily operations and secured at the end of the day; Perform routine checks to ensure all operational and safety standards are met during opening and closing. Fittings and Alterations : Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort; Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner; Oversee the fitting process by holding the team accountable for quality and efficiency; Collaborate with tailors and alteration specialists to communicate customer requirements effectively; Educate customers on the fitting process and set clear expectations for alterations and delivery timelines; Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards. People Development : Support the onboarding and training of new Style Guides, ensuring they understand key processes, metrics, and customer service standards; Mentor and guide team members to ensure consistent delivery of exceptional customer experiences; Foster a positive, collaborative team environment that aligns with company values; Provide ongoing feedback and encouragement to team members, promoting growth and accountability. Customer Experience : Lead by example in delivering a seamless and unforgettable customer experience; Ensure all customer appointments and interactions reflect the brand’s commitment to exceptional service; Manage escalated customer concerns with tact, urgency, and a focus on delivering positive outcomes; Uphold and model Indochino’s customer experience standards both online and offline. Entrepreneurial Mindset /: Identify and act on opportunities to improve showroom performance and customer satisfaction; Contribute innovative ideas to enhance the showroom’s operations, sales strategies, and team engagement; Act as a subject matter expert on fit, product knowledge, and customer experience. Requirements
1+ years of retail or customer service experience, preferably in fashion or a customer-focused environment. Proven ability to meet and exceed sales targets and KPIs. Strong leadership and mentorship skills with a collaborative approach. Excellent interpersonal and communication skills. Keen understanding of menswear products, fit, and tailoring processes. Ability to remain calm under pressure and lead a team during high-energy situations. Self-starter with a solution-oriented mindset and the ability to adapt to changing priorities. Strong proficiency in iOS and MS Office applications. Ability to work a flexible schedule, including evenings and weekends, based on showroom needs. Why Work at Indochino
Growth Opportunities: Gain valuable leadership experience in an entry-level management role with opportunities to advance within the company. Collaborative Environment: Work alongside talented and passionate team members who support each other to succeed. Impactful Work: Contribute to a growing retail department and help shape the future of Indochino. Customer Focused: Join a company that values exceptional service and empowers its team to deliver unforgettable experiences.
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