Gemaire Group
Essential Duties
Coordinate efforts to recover warranty expenses from OEM and Vendors to meet Branch recovery targets.
Proactively troubleshooting and resolving issues that arise during the warranty claims and returns process.
Ensure proper flagging, coding, and management of warranty claims, following manufacturer and dealership procedures.
Ensure that failed warranty material is returned to OEM or vendors as required
Keep dealership management updated with recovery summary reports to track the performance of the warranty program at the dealership.
Ensure that warranty claims are submitted promptly and within the guidelines established by Gemaire management and the OEM.
Ensure that warranty cores are handled with the dealership's parts department regularly.
Refile claims within the appropriate time frame.
Send reports to management.
In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.
Required Qualifications
Minimum of 2 years of experience in warranty, preferably HVAC industry. Proven ability to set monthly targets from corporate goals. Mathematical accuracy and a basic familiarity with accounting principles. Demonstrated experience in customer communications and customer satisfaction Excellent verbal and written communication skills along with problem-solving abilities. Excellent organizational skills. Preferred Qualifications:
Proficiency in working with Excel, Word, and Mincron system. Ability to work independently to meet assigned goals. Strong technical understanding of HVAC and components Bilingual preferred.
Work Schedule:
Monday-Friday 7:30am-4:30pm. Some travel is required.
Physical Demands Demand Frequency:
Sedentary - Lifting 0-10 pounds Occasional Light Lifting - 10-20 pounds Occasional Moderate Lifting - 20 to 50 pounds Never Heavy Lifting - 50 to 100 pounds Never Pulling/Pushing, Carrying Occasional Reaching or working above shoulder Occasional Walking Frequent Standing Frequent Sitting Constant Stooping Never Kneeling Never Repeated Bending Never Climbing Never Desk Work/Computer use/Telephone use Constant Operating a motor vehicle Never Operating a commercial vehicle Never Operating warehouse equipment, forklift, baseloid lift etc Never Other - Talk, Drive, visit customers etc. Frequent
EEO Statement:
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.
Summary:
The Warranty Coordinators is responsible for processing and tracking warranty claims in a timely manner. recblid lzmmcta8upyom7k56vew2uc1jqmmk0
Required Qualifications
Minimum of 2 years of experience in warranty, preferably HVAC industry. Proven ability to set monthly targets from corporate goals. Mathematical accuracy and a basic familiarity with accounting principles. Demonstrated experience in customer communications and customer satisfaction Excellent verbal and written communication skills along with problem-solving abilities. Excellent organizational skills. Preferred Qualifications:
Proficiency in working with Excel, Word, and Mincron system. Ability to work independently to meet assigned goals. Strong technical understanding of HVAC and components Bilingual preferred.
Work Schedule:
Monday-Friday 7:30am-4:30pm. Some travel is required.
Physical Demands Demand Frequency:
Sedentary - Lifting 0-10 pounds Occasional Light Lifting - 10-20 pounds Occasional Moderate Lifting - 20 to 50 pounds Never Heavy Lifting - 50 to 100 pounds Never Pulling/Pushing, Carrying Occasional Reaching or working above shoulder Occasional Walking Frequent Standing Frequent Sitting Constant Stooping Never Kneeling Never Repeated Bending Never Climbing Never Desk Work/Computer use/Telephone use Constant Operating a motor vehicle Never Operating a commercial vehicle Never Operating warehouse equipment, forklift, baseloid lift etc Never Other - Talk, Drive, visit customers etc. Frequent
EEO Statement:
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.
Summary:
The Warranty Coordinators is responsible for processing and tracking warranty claims in a timely manner. recblid lzmmcta8upyom7k56vew2uc1jqmmk0