Gemaire Distributors
Technical Service Respresentative
Gemaire Distributors, San Diego, California, United States, 92189
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Technical Service Representative
role at
Gemaire Distributors .
Overview The
Technical Service Representative
provides remote and on-site technical support for HVAC equipment distributed by Gemaire. Responsibilities include supporting installation, service issues, diagnostics, training, and collaboration with sales and manufacturer representatives to ensure customer satisfaction. This role may involve participation in training and presentation activities, warranty and claims support, and reporting on field operations.
Responsibilities
Provide remote technical support regarding product installation and service issues through a queue-based Salesforce CRM system. Most of this support is conducted via telephone, chat and email.
Provide on-site technical support regarding product installation and service issues through personal direct interaction.
Encourage development of Gemaire customers by explaining correct product installation methods, product service and diagnostic methods, and overall best practices.
May be required to teach technical training classes produced by Gemaire and the various equipment manufacturers as directed by the class syllabus and manufacturer guidelines.
Provide support to the Gemaire sales group objectives by working with local and regional sales representatives, including joint calls to key customers and speaking or presenting on topics at trade shows or open house events.
Act as a first point of contact between Gemaire customers and HVAC equipment factory representatives, especially for warranty issues, manufacturer program support, or end user support cases.
Assist in equipment manufacturer product quality escape resolution and program administration for HVAC equipment lines distributed by Gemaire.
Conduct investigations related to insurance or warranty claims with direct supervision from the Technical Support and Training Manager and manufacturer representatives. May assist in providing litigation support (expert witness).
Submit regular activity and expense reports; maintain accurate records and prepare detailed reports on manufacturer equipment issues, field service visits and training class attendance.
Perform other duties as required to meet the overall goals and objectives of Gemaire.
Required Qualifications
HVAC technical service skills typical of minimum 5 years direct industry experience
Excellent verbal and written communication skills
Computer literate, proficient with Microsoft Office suite
Some overnight travel required
Valid motor vehicle driver license and reliable transportation (clean driving record for the last 3 years, no suspensions, restricted licenses, or DUI's, and no more than 1 moving violation within any 1-year period)
Preferred Qualifications
NATE CHP (Certified HVAC Professional) certification preferred
Pay Range: $90,000-$95,000 commensurate with experience.
Physical Demands Sedentary to light physical activity with occasional lifting up to 50 pounds; frequent standing, walking, and desk work.
EEO Statement Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.
Interested? To apply, follow the application process for Gemaire Distributors. This posting may be removed or updated when the position is filled.
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Technical Service Representative
role at
Gemaire Distributors .
Overview The
Technical Service Representative
provides remote and on-site technical support for HVAC equipment distributed by Gemaire. Responsibilities include supporting installation, service issues, diagnostics, training, and collaboration with sales and manufacturer representatives to ensure customer satisfaction. This role may involve participation in training and presentation activities, warranty and claims support, and reporting on field operations.
Responsibilities
Provide remote technical support regarding product installation and service issues through a queue-based Salesforce CRM system. Most of this support is conducted via telephone, chat and email.
Provide on-site technical support regarding product installation and service issues through personal direct interaction.
Encourage development of Gemaire customers by explaining correct product installation methods, product service and diagnostic methods, and overall best practices.
May be required to teach technical training classes produced by Gemaire and the various equipment manufacturers as directed by the class syllabus and manufacturer guidelines.
Provide support to the Gemaire sales group objectives by working with local and regional sales representatives, including joint calls to key customers and speaking or presenting on topics at trade shows or open house events.
Act as a first point of contact between Gemaire customers and HVAC equipment factory representatives, especially for warranty issues, manufacturer program support, or end user support cases.
Assist in equipment manufacturer product quality escape resolution and program administration for HVAC equipment lines distributed by Gemaire.
Conduct investigations related to insurance or warranty claims with direct supervision from the Technical Support and Training Manager and manufacturer representatives. May assist in providing litigation support (expert witness).
Submit regular activity and expense reports; maintain accurate records and prepare detailed reports on manufacturer equipment issues, field service visits and training class attendance.
Perform other duties as required to meet the overall goals and objectives of Gemaire.
Required Qualifications
HVAC technical service skills typical of minimum 5 years direct industry experience
Excellent verbal and written communication skills
Computer literate, proficient with Microsoft Office suite
Some overnight travel required
Valid motor vehicle driver license and reliable transportation (clean driving record for the last 3 years, no suspensions, restricted licenses, or DUI's, and no more than 1 moving violation within any 1-year period)
Preferred Qualifications
NATE CHP (Certified HVAC Professional) certification preferred
Pay Range: $90,000-$95,000 commensurate with experience.
Physical Demands Sedentary to light physical activity with occasional lifting up to 50 pounds; frequent standing, walking, and desk work.
EEO Statement Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.
Interested? To apply, follow the application process for Gemaire Distributors. This posting may be removed or updated when the position is filled.
#J-18808-Ljbffr