Overview
The Client Partner serves as the primary post-sale point of contact for clients and is responsible for their ongoing growth and satisfaction. Uses in-depth knowledge of the client’s industry, business operating model, and product expertise to drive adoption and utilization of Acxiom’s products. Demonstrates product features beyond central functionality to help clients achieve specific business results and maximum value from their investment in Acxiom products. Maintains a strong strategic mindset to identify and recommend solutions that achieve the customer’s objectives.
Holds direct responsibility for identifying growth opportunities and closing revenue from assigned clients, including upselling and cross-selling related products, with accountability for client renewal and retention results. Ensures best practices are adopted for Acxiom product use and clients maximize value from product/service investments. Manages escalations and coordinates across functional areas of the company, including Professional Services, Data Engineering, Finance, Operations, Marketing, Training, and Delivery Support.
Competencies
Revenue Driver: Ability to contribute to the generation of revenue proactively and strategically across the client portfolio. Identify, create, and seize opportunities that lead to increased sales, income, and profitability.
Consultative: Ability to engage with clients in a collaborative, client-services mindset to understand needs, provide expert advice, and offer effective solutions. Strong listening, problem-solving, and trust-building across all levels.
Client Advocate: Represent and champion the interests, needs, and concerns of clients. Serve as a dedicated liaison to ensure expectations are met, benefit realization is achieved, issues are addressed, and overall experience remains positive.
Relationship Builder: Ability to initiate, develop, nurture, and maintain positive connections with colleagues, clients, stakeholders, or external partners. Builds rapport, trust, and mutual respect for effective collaboration and goal achievement.
Healthcare Industry Expertise: Comprehensive knowledge of the Healthcare industry including payer, provider, and life sciences. Insights on market dynamics, trends, regulations, and competitive landscape.
DUTIES AND RESPONSIBILITIES:
Aches and exceeds revenue growth targets, maintains revenue run rate, profitability targets, and other sales-related goals within the named book of accounts.
Proactively identifies new revenue opportunities annually and drives account growth and profitability, including new business, up-sell, and cross-sell opportunities.
Develops and improves client relationships by providing consultation, expertise, and onsite presence: aligning client needs to Acxiom products, solutions, and services.
Manages client portfolio revenue and bookings forecasts.
Creates and maintains a well-managed pipeline of account growth opportunities.
Responsible for managing all Salesforce CRM records of sales, revenue, and other key account information.
Creates value and differentiates Acxiom services and products from competitors.
Consults with clients on new use cases and capabilities to enable organic growth (including decision engines, digital enablement, analytics, channel expansion, etc.).
Leads or facilitates contract negotiations for new business and renewals.
Escalation points for status, issues, problems, and feedback to client/stakeholders and teams.
Works closely with delivery team managers to support overall account operations.
Collaborates with creative/media agency partners to develop and support overall account relationships.
Consistently delivers high-quality work on time and against commitments, with proactive pitch proposals and business review presentations.
What will set you apart:
Ten (10)+ years of relevant experience. In the absence of a bachelor's degree, equivalent experience will be considered.
Solution selling experience in Healthcare.
Multi-functional leadership experience (Consulting, BPO, General Management, etc.).
Experience in Marketing and Marketing Technologies, including data insights, analytics, and digital marketing experience.
Knowledge of Mar-tech and Ad-tech ecosystems and technology.
Deep knowledge of the application of consumer and behavioral data.
Proven track record of meeting/exceeding goals and sales targets.
Proven success in managing clients with multiple lines of business.
Ability to map technology solutions to solve business problems or advance business goals.
Resilience and creativity to gain commitments over challenging sales cycles.
Strong problem-solving skills.
Financial and strategic acumen.
Experience working in high-pressure, fast-paced environments.
Conversational style and ability to ask relevant questions (Solution Selling).
Strong history of consultative, relationship-based selling.
Strong PowerPoint presentation skills, including visualization abilities.
Location
Homebased - Conway, Arkansas
Equal Opportunity Notice
Acxiom is an equal opportunity employer and does not discriminate in recruiting, hiring, training, promotion or other employment on the basis of race, color, sex, age, religion, national origin, protected veteran, disability, or other protected status.
Privacy and Application Notes
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