Agave
Overview
We’re hiring a smart generalist (new graduate) graduating in December 2025 or June 2026. You will become an expert on our product and lead both sales demos and customer implementations. You’ll guide customers through their Agave journey, from technical sales support to hands-on onboarding, project management, and post go-live support. This is a unique opportunity to learn a complex B2B product, build long-term relationships with customers, drive sales growth, work closely with engineers, and join a fast-growing team led by our co-founder/CEO.
Note : no need to have construction/finance experience. No need to have prior technical skills, although a clear ability to learn quickly through intensive training is critical.
Why we are hiring this role
- We grew our customer count 18x YoY. We’re closing and onboarding 5–8 new customers per week. We simply can’t manage this pace with our current headcount.
- Hiring this role will expand our capacity to run more sales demos and onboard more customers in a shorter period, helping us sign more customers faster and remove a constraint on hitting growth goals.
- You will wear many hats in addition to leading customer implementations, including:
- Sales Engineer: lead demos with prospective customers and guide them through how Agave solves their pain points.
- Solutions Engineer: understand customer needs and configure our tool to integrate with their systems of record (e.g., ERP); troubleshoot and tailor solutions.
- Product Manager: work 1:1 with customers to gather feedback, synthesize it, and prioritize improvements with engineering.
- Customer Success: build deep relationships, manage renewals and expansions, and handle support escalations.
Responsibilities
- Customer Discovery – work with Sales to qualify opportunities as a technical expert:
- Lead discovery and product demos with prospects; explain how Agave works
- Answer technical questions and position the product within their systems
- Qualify fit, identify blockers, and advise on implementation details
- Create customer-facing collateral (e.g., videos, product FAQs)
- Maintain and update demo materials for pre-sales
- Customer Onboarding – own onboardings end-to-end with teammates:
- Lead customers from sales handoff to full implementation
- Be the primary point of contact and assume accountability for onboarding
- Understand goals and configure the product to meet needs
- Train customers on how to use Agave (data integration, actions, edge cases)
- Create and maintain documentation for implementation best practices and FAQs
- Build strong relationships and long-term loyalty
- Identify churn risks and upsell opportunities
- Project Management – manage multiple customer implementations:
- Create and share detailed implementation plans, timelines, milestones, issues, and next steps
- Troubleshoot issues with product/engineering for feature needs
- Identify risks and work with cofounders to resolve them
- Capture feedback and share with the team to guide the product roadmap
- Coordinate with external partners to align onboarding timelines
- Process Improvement – build tooling and automation to scale onboarding:
- Identify process gaps and create scalable onboarding processes
- Produce customer education materials (e.g., demo videos)
- Collaborate with product/engineering to build features that improve onboarding
- Define and improve internal tracking mechanisms and KPIs for onboarding timelines
What we look for
- Must have
- Graduating in December 2025 or June 2026
- Experience in a customer-facing role or internship
- Aptitude or demonstrated skill in:
- Structured troubleshooting
- Systems thinking
- Context-specific communication
- Nice to have
- Familiarity with the construction industry
- Experience with accounting concepts
- Experience with APIs, SQL, Postman, or similar tools
- No need to have
- Experience with Construction or at B2B SaaS/dev tools companies
- Key traits
- Project Management: ability to manage many implementations (e.g., 15+) with strong attention to detail
- Customer-Facing: strong communication, empathy, and relationship-building
- Energized by People: enjoy 1:1 customer interactions and helping customers achieve goals
- Process Oriented: fascination with scalable processes
- Curious: ability to learn construction industry jargon within 3 months