Customer Solutions Engineer

Overview

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses is hiring a Customer Solutions Engineer in San Francisco. This role sits at the heart of sales, product, and engineering, leading demos, onboarding projects, and helping scale one of the fastest-growing SaaS companies.

This is not a “follow the playbook” role. You’ll be at the intersection of sales, product, and engineering: part onboarding, part solutions, part implementation, part customer success. You’ll become a product expert, leading customer demos, running onboarding projects, and making the process faster and smoother as the company scales.

Responsibilities

• Lead customer demos and define onboarding and implementation plans.
• Own onboarding projects and drive progress across cross-functional teams.
• Partner with sales, product, and engineering to improve processes and the product.
• Serve as the face of the product from first demo to go-live with customers.

What you’ll bring (Qualifications)

• 3+ years in SaaS (implementation, solutions, onboarding, CS, or similar).
• Strong project management skills with ability to manage multiple implementations in parallel.
• Semi-technical comfort (APIs, SQL, Postman or similar).
• Ability to build credibility with stakeholders from CFOs to project managers.

What you get (Benefits)

• Healthcare: 90% of costs covered.
• 401k: 100% match up to 4% of salary.
• Relocation bonus if moving to the Bay Area.
• On-site gym, daily food stipend, and stocked office kitchen.

Base pay range: $110,000-$165,000 per year.

Location: San Francisco, CA. Employment type: Full-time. Seniority: Mid-Senior level. Job function: Project Management and Customer Service. Industries: IT System Custom Software Development and Construction.

To apply or learn more, contact the recruiter at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses.