Nassau County Sheriffs Office
Dispatcher - 911 Telecommunications Officer
Nassau County Sheriffs Office, Yulee, Florida, United States, 32097
Overview
Dispatcher - 911 Telecommunications Officer NASSAU COUNTY SHERIFFS OFFICE DISPATCHER - 911 TELECOMMUNICATIONS OFFICER The 911 Telecommunications Officer / Dispatcher performs public safety communication tasks involving the receipt and transmission of non-emergency and 911 emergency calls. The member performs technical and operational duties and tasks, specific to the position. The most important and essential job function of the position is attitude which includes: interacting positively and cooperating with co-workers, NCSO law enforcement officers, Nassau County fire/rescue officers, other local, state and federal law enforcement agencies and other public safety personnel; responding politely to the general public calling in; functioning under intense time pressure and responding in a positive manner to supervision. The 911 Telecommunications Officer/Dispatcher may perform other related duties and tasks, as required and shall have the physical, mental and emotional abilities to perform the essential job duties of the position. Education / Professional Certification
High School or GED - at least 18 years of age State of Florida 911 Emergency Communications Certification Preferred - Not Required Ability to pass computer based aptitude test post application given by NCSO Ability to complete 911 Emergency Communications Certification Training Program and pass state certification exam within one (1) year from date of employment (On the job training)
Professional Experience
Experience in a Dispatch / Call Taking center Preferred - Not Required
Environmental Conditions
Works in an office environment with high stress levels Works in an office environment with many and sometimes competing distractions Subject to long, uninterrupted periods of sitting No environmental extremes are experienced in the performance of duties.
Physical Requirements
Speak, read and write English understandably Mental alertness Accurately read, write and articulate numbers Ambulate independently Manual dexterity Sit for long periods Recognize colors Bend / squat / kneel / reach See at normal range (or with accommodation) Stand for long periods Hear at normal level (or with accommodation) Lift / drag / carry Required Ability
Remain calm under stress Concentrate & function under stress Comprehend Perform multiple tasks at once Communicate effectively and coherently over public safety radio channels Operate a computer Read maps Compile data, prepare reports Maintain records Use discretion/confidentiality
Required Skills
Analytical Computer Telephone Radio Interpersonal
Hours Of Work
12 hour shifts Days, Nights, Weekends, Holidays, Overtime Rotating Shifts- work Mon - Tue, off Wed Thu, work Fri Sat Sun off Mon Tue, work Wed Thu, off Fri Sat Sun Step Plan 2.5 % each anniversary year with NCSO (Yearly Budget Approval) Longevity Pay $250.00 per year of service with NCSO as of 09/30 (Yearly Budget Approval)
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology Industries: Law Enforcement Referrals increase your chances of interviewing at Nassau County Sheriff's Office by 2x Sign in to set job alerts for Telecommunications Officer roles.
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Dispatcher - 911 Telecommunications Officer NASSAU COUNTY SHERIFFS OFFICE DISPATCHER - 911 TELECOMMUNICATIONS OFFICER The 911 Telecommunications Officer / Dispatcher performs public safety communication tasks involving the receipt and transmission of non-emergency and 911 emergency calls. The member performs technical and operational duties and tasks, specific to the position. The most important and essential job function of the position is attitude which includes: interacting positively and cooperating with co-workers, NCSO law enforcement officers, Nassau County fire/rescue officers, other local, state and federal law enforcement agencies and other public safety personnel; responding politely to the general public calling in; functioning under intense time pressure and responding in a positive manner to supervision. The 911 Telecommunications Officer/Dispatcher may perform other related duties and tasks, as required and shall have the physical, mental and emotional abilities to perform the essential job duties of the position. Education / Professional Certification
High School or GED - at least 18 years of age State of Florida 911 Emergency Communications Certification Preferred - Not Required Ability to pass computer based aptitude test post application given by NCSO Ability to complete 911 Emergency Communications Certification Training Program and pass state certification exam within one (1) year from date of employment (On the job training)
Professional Experience
Experience in a Dispatch / Call Taking center Preferred - Not Required
Environmental Conditions
Works in an office environment with high stress levels Works in an office environment with many and sometimes competing distractions Subject to long, uninterrupted periods of sitting No environmental extremes are experienced in the performance of duties.
Physical Requirements
Speak, read and write English understandably Mental alertness Accurately read, write and articulate numbers Ambulate independently Manual dexterity Sit for long periods Recognize colors Bend / squat / kneel / reach See at normal range (or with accommodation) Stand for long periods Hear at normal level (or with accommodation) Lift / drag / carry Required Ability
Remain calm under stress Concentrate & function under stress Comprehend Perform multiple tasks at once Communicate effectively and coherently over public safety radio channels Operate a computer Read maps Compile data, prepare reports Maintain records Use discretion/confidentiality
Required Skills
Analytical Computer Telephone Radio Interpersonal
Hours Of Work
12 hour shifts Days, Nights, Weekends, Holidays, Overtime Rotating Shifts- work Mon - Tue, off Wed Thu, work Fri Sat Sun off Mon Tue, work Wed Thu, off Fri Sat Sun Step Plan 2.5 % each anniversary year with NCSO (Yearly Budget Approval) Longevity Pay $250.00 per year of service with NCSO as of 09/30 (Yearly Budget Approval)
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology Industries: Law Enforcement Referrals increase your chances of interviewing at Nassau County Sheriff's Office by 2x Sign in to set job alerts for Telecommunications Officer roles.
#J-18808-Ljbffr