Servicenow Developer (ITSM, ITOM)

Servicenow Developer Bentonville, AR (Day 1 onsite) Long Term Must Have Skills 8+ year of experience required. IT Service Management (ITSM) IT Operations Management (ITOM) technologies Common Service Data Model (CSDM) CMDB/Discovery Service Mapping/Dependency Mapping IT Asset Management Dynamic and Proactive ITSM Professional: •Proven self-motivation and a successful track record in IT Service Management (ITSM), IT Operations Management (ITOM) technologies. •Comfortable thriving in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. •Organized and analytical with the ability to work effectively in a team environment. •Demonstrated ability to implement projects on time to meet project schedules. •Capable of handling multiple priorities in a fast-moving environment. Application Portfolio Management (APM) Expertise: •Essential expertise in Application Portfolio Management (APM). •Emphasis on managing and optimizing the organization's portfolio of applications for enhanced efficiency and performance. Technical Proficiency: •Intermediate level experience with ServiceNow implementations. •Understanding of the Common Service Data Model (CSDM) •Proficiency in system integration using web services and other web-based technologies (XML, HTML, AJAX, CSS, HTTP, REST/SOAP). •Strong communication, presentation, and writing skills. •Excellent troubleshooting skills with the ability to influence stakeholders and team members in a consultative fashion. ServiceNow ITSM Modules: •Hands-on experience in the development and implementation of ServiceNow ITSM modules: •Asset Management •Incident Management •Change Management •CMDB/Discovery •Service Mapping/Dependency Mapping •IT Asset Management Technical Understanding: •Exposure to ServiceNow platform capabilities. •Understanding of technical and functional design requirements related to ServiceNow. Scripting and Automation: •Proficient in creating and managing scripts and workflow. •Experience in one or more scripting languages: JavaScript, Python, PowerShell. ITSM Fundamentals: •Fundamental understanding of ITSM, ITIL •Understanding of CMDB. ServiceNow Scripting Aspects: •Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system. •Proficiency in ServiceNow client and server-side JavaScript and the ServiceNow APIs. Web Services and Integration: •Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup, and Integration of ServiceNow to Other Applications. Customization Skills: •Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly. •Implementation of Custom UI Changes with the usage of Web Technologies such as DOM, HTML changes.

**-** **Thanks & Regards** **Sridhar G** **Lead Recruiter** **Torque Technologies LLC** **Minority Business Enterprise (MBE) Certified | Member of IT Serve Alliance** **An E-Verified Company | INC 5000 Company** 1135 Kildaire Farm Road, Suite #200, Cary, NC, 27511 P: (919)234-7515 | F: 203-547-6447 E: sridhar@torquetek.com Linkedin: linkedin.com/in/sridhar-g-a956a398 Torque Technologies LLC is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.