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Boston, Massachusetts, United States; Charlottesville, Virginia, United States; Columbus, Ohio, United States; Durham, North Carolina, United States
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. Who We Are TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers. We design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location Our
Principal Product Lead
is an integral part of our
Product Architecture
team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays, Thursdays). This role can be located in
Boston, MA, Columbus, OH, Charlottesville, VA,
or
Durham, NC .
The Opportunity As a
Principal Product Lead , you’ll play a central role in defining and delivering world-class products. The Principal Product Lead uncovers the “why” and works closely with engineering teams to successfully bring our partners’ visions to life. You’ll follow products through implementation, managing requirements, and working with design, development teams, and clients to keep development aligned with product goals.
We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry, while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, or mentorship. In your cover letter, you are encouraged to reflect on diversity, equity, and inclusion.
Responsibilities
Attend client meetings; lead discovery process; gain knowledge of our clients' businesses; lead client presentations
Build strong client relationships in building solutions that align with product vision and outcomes
Collaborate with client and project teams to define feature sets and feature prioritization for applications that align with client strategy
Deliver well-written user stories and functional requirements
Collaborate with product designers and engineers to create best-in-class user experiences
Lead the definition and documentation of high-level business requirements
Be the owner of the complete solution; define what "should be"; share that vision with internal and external teams
Work with design and development teams to create solutions that are in line with time and budget constraints
Qualifications
7+ years of experience in the software development industry as a Product Owner, Technical Business Analyst, Requirements Manager, Product Manager, or related position
An understanding of software development life-cycle (SDLC) and experience working in one or more software development methodologies
Demonstrated experience with AI technologies in personal and/or professional contexts
Experience working closely with clients; experience leading the discovery process and client presentations
An understanding of user experience (UX); the ability to define user flows and lead a UX design process
Prior experience eliciting and defining requirements for web and/or mobile app projects
Comprehension of business process and the ability to define, communicate, and document business processes
The ability to consider, and plan for, edge cases and potential risks within a project
Understanding of wire-framing and/or prototyping
An understanding of web services and database architecture
You’re an experienced technical problem solver that can adeptly figure out how to address and communicate technical or process issues between systems
You’re inquisitive, listen well, and ask good questions to help get to the core of problems
A curiosity, interest, and ability to adapt within many different industries, technologies, and businesses
Bonus Points
Certified Agile ScrumMaster or Product Owner
Has worked within a major technology consultancy firm or agency
Extensive experience as a software developer building web-based and/or mobile applications
Working knowledge of SQL
Experience with enterprise business applications (e.g. CRM, ECM, etc)
Experience with enterprise IT applications (e.g. ESB, MDM, Data Warehousing)
Experience with design and/or prototyping tools (e.g. Sketch, InVision, Figma, etc)
Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy.
What We’ll Offer In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:
Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
Life & Disability Insurance
401K matching
Flexible paid time off & paid company holidays
Employee Share Purchase Plan
Employee Assistance Program (EAP)
And more!
USA Pay Range
$135,000 - $167,000 USD
Apply for this job First Name *
Last Name *
Email *
Phone *
Resume/CV *
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
LinkedIn URL (Please list N/A if you don\'t have one) *
How did you hear about us? * Select...
Where did you hear about us? * Select...
Referring TELUS Digital or WillowTree teammate name (current or former) if applicable.
Are you legally authorized to work in the U.S.? * Select...
Will you now, or in the future, require TELUS Digital Solutions to provide sponsorship or sponsor an immigration case in order to employ you? * Select...
(USA) Voluntary Demographic Questions
WillowTree is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. Participation in voluntary demographic questions is optional and will not be used in the hiring decision.
WillowTree is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.
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The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. Who We Are TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers. We design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location Our
Principal Product Lead
is an integral part of our
Product Architecture
team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays, Thursdays). This role can be located in
Boston, MA, Columbus, OH, Charlottesville, VA,
or
Durham, NC .
The Opportunity As a
Principal Product Lead , you’ll play a central role in defining and delivering world-class products. The Principal Product Lead uncovers the “why” and works closely with engineering teams to successfully bring our partners’ visions to life. You’ll follow products through implementation, managing requirements, and working with design, development teams, and clients to keep development aligned with product goals.
We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry, while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, or mentorship. In your cover letter, you are encouraged to reflect on diversity, equity, and inclusion.
Responsibilities
Attend client meetings; lead discovery process; gain knowledge of our clients' businesses; lead client presentations
Build strong client relationships in building solutions that align with product vision and outcomes
Collaborate with client and project teams to define feature sets and feature prioritization for applications that align with client strategy
Deliver well-written user stories and functional requirements
Collaborate with product designers and engineers to create best-in-class user experiences
Lead the definition and documentation of high-level business requirements
Be the owner of the complete solution; define what "should be"; share that vision with internal and external teams
Work with design and development teams to create solutions that are in line with time and budget constraints
Qualifications
7+ years of experience in the software development industry as a Product Owner, Technical Business Analyst, Requirements Manager, Product Manager, or related position
An understanding of software development life-cycle (SDLC) and experience working in one or more software development methodologies
Demonstrated experience with AI technologies in personal and/or professional contexts
Experience working closely with clients; experience leading the discovery process and client presentations
An understanding of user experience (UX); the ability to define user flows and lead a UX design process
Prior experience eliciting and defining requirements for web and/or mobile app projects
Comprehension of business process and the ability to define, communicate, and document business processes
The ability to consider, and plan for, edge cases and potential risks within a project
Understanding of wire-framing and/or prototyping
An understanding of web services and database architecture
You’re an experienced technical problem solver that can adeptly figure out how to address and communicate technical or process issues between systems
You’re inquisitive, listen well, and ask good questions to help get to the core of problems
A curiosity, interest, and ability to adapt within many different industries, technologies, and businesses
Bonus Points
Certified Agile ScrumMaster or Product Owner
Has worked within a major technology consultancy firm or agency
Extensive experience as a software developer building web-based and/or mobile applications
Working knowledge of SQL
Experience with enterprise business applications (e.g. CRM, ECM, etc)
Experience with enterprise IT applications (e.g. ESB, MDM, Data Warehousing)
Experience with design and/or prototyping tools (e.g. Sketch, InVision, Figma, etc)
Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy.
What We’ll Offer In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:
Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
Life & Disability Insurance
401K matching
Flexible paid time off & paid company holidays
Employee Share Purchase Plan
Employee Assistance Program (EAP)
And more!
USA Pay Range
$135,000 - $167,000 USD
Apply for this job First Name *
Last Name *
Email *
Phone *
Resume/CV *
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
LinkedIn URL (Please list N/A if you don\'t have one) *
How did you hear about us? * Select...
Where did you hear about us? * Select...
Referring TELUS Digital or WillowTree teammate name (current or former) if applicable.
Are you legally authorized to work in the U.S.? * Select...
Will you now, or in the future, require TELUS Digital Solutions to provide sponsorship or sponsor an immigration case in order to employ you? * Select...
(USA) Voluntary Demographic Questions
WillowTree is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. Participation in voluntary demographic questions is optional and will not be used in the hiring decision.
WillowTree is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.
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