IVR Developer (Contact center)

IVR Developer (Contact Center domain)

Responsibilities:

- Design and implement IVR solutions for contact center platforms.

- Optimize call flows and improve customer experience.

- Integrate with telephony and CRM systems.

Skills:

- IVR development (Genesys, Avaya, Cisco).

- Knowledge of SIP, VoIP, and telephony protocols.

- Scripting (VXML, Java, JavaScript).

- API integrations with CRM systems.

Skills:

IVR , JAVA , JAVASCRIPT