Purple Drive
Must-Have Technical / Functional Skills
Strong
Contact Center domain experience Hands-on expertise with
Voice applications
and
IVR development Proficiency in
VXML, Java, GAAP, SQL, Groovy Experience with
Contact Center cloud products
such as
Five9, Microsoft, or Genesys Good understanding of
UI and API development
for IVR applications Roles & Responsibilities
Lead the
core IVR product architecture, design, and build Drive development and integration of
voice and contact center solutions Engage in
IVR platform migration projects
to
cloud-based solutions
(Five9, Microsoft, or Genesys) Build and maintain
UI and API layers
for IVR applications to enhance customer experience Collaborate with cross-functional teams (Product Owners, Business Analysts, QA, DevOps) to ensure seamless delivery Provide
technical leadership, mentorship, and best practices
for IVR/contact center solution design Troubleshoot and resolve complex issues in
IVR/voice applications
and ensure system reliability Stay updated with
emerging technologies
in contact center domain and recommend adoption where beneficial Good-to-Have Skills
Experience with
SaaS-based IVR platforms Knowledge of
Cloud migration strategies Familiarity with
Agile/Scrum methodologies Strong
analytical and problem-solving
skills Excellent
communication and stakeholder management
skills
Strong
Contact Center domain experience Hands-on expertise with
Voice applications
and
IVR development Proficiency in
VXML, Java, GAAP, SQL, Groovy Experience with
Contact Center cloud products
such as
Five9, Microsoft, or Genesys Good understanding of
UI and API development
for IVR applications Roles & Responsibilities
Lead the
core IVR product architecture, design, and build Drive development and integration of
voice and contact center solutions Engage in
IVR platform migration projects
to
cloud-based solutions
(Five9, Microsoft, or Genesys) Build and maintain
UI and API layers
for IVR applications to enhance customer experience Collaborate with cross-functional teams (Product Owners, Business Analysts, QA, DevOps) to ensure seamless delivery Provide
technical leadership, mentorship, and best practices
for IVR/contact center solution design Troubleshoot and resolve complex issues in
IVR/voice applications
and ensure system reliability Stay updated with
emerging technologies
in contact center domain and recommend adoption where beneficial Good-to-Have Skills
Experience with
SaaS-based IVR platforms Knowledge of
Cloud migration strategies Familiarity with
Agile/Scrum methodologies Strong
analytical and problem-solving
skills Excellent
communication and stakeholder management
skills