Magid
Overview
Join to apply for the
Vending Technical Support Specialist
role at
Magid . At Magid, were not just passionate about safetywere passionate about people. As an industry leader, weve built an innovative and collaborative environment where diversity is celebrated, ideas are valued, and personal and professional growth never stops. Are you tech-savvy, people-focused, and calm under pressure? Do you thrive in fast-paced environments where communication, problem-solving, and empathy are key? Are you comfortable navigating different software systems and supporting customers through hands-on troubleshooting? If so, Magid is the place for you! Join us as a Vending Technical Support Specialist and become a key part of our mission to keep workplaces safe and efficient. In this role youll be the expert for diagnosing and resolving issues with our PPE vending machines. This includes software, hardware, or field service and maintenance challenges. Youll communicate directly with both external customers and internal Magid team members (service and sales reps), ensuring every interaction is handled with clarity, patience, and professionalism. Responsibilities Coordinate, respond, and assist customer requests for technical support, managing inquiries through Manage Engine ticket system and our phone queue within defined SLAs and KPIs. Troubleshoot and reconfigure CribMaster vending machine hardware, utilizing remote and on-site support. Facilitate parts orders and coordinate with field service team members for repairs. Create, manipulate, and analyze data to deliver custom reports for customers, providing insights and trends related to inventory management and performance of our inventory solutions. Support departmental initiatives and collaborate on departmental advancements in inventory solution offerings. Maintain and update a troubleshooting knowledge base, ensuring it reflects insights from data analysis and ongoing troubleshooting efforts. Document root causes and resolutions for all support tickets, ensuring accurate closure comments and details are entered. Diagnose and troubleshoot basic network connectivity issues on Windows based industrial vending machines.
The Vending Technical Support Specialist role is a Monday through Friday position, working Monday, Tuesday, Wednesday and Thursday in office and Friday remotely. Magid is headquartered in Romeoville (IL). The hours for this role are 7:00 am to 3:30 pm or 7:30 am to 4:00 pm. Requirements Understanding of computer hardware, e-mail functions and security. Grasps software concepts and learns quickly. Talent for communicating effectively, explaining things in a logical manner, maintaining a professional demeanor. Ability to troubleshoot software and hardware over the phone, or via e-mail. Strong organizational and time-management abilities, with a focus on following procedures and maintaining documentation integrity. Experience and ability to work on their own without direct supervision. Ability to independently think through issues and come up with resolutions. Be able to make decisions on best way to solve problems for end users. Have outstanding customer relationship experience and skills.
Experience/Education Required/Sought: Associate degree preferred or equivalent work experience. 2+ years troubleshooting for customers. Work experience troubleshooting for customers in a call center environment. Familiarity with manufacturing, inventory management, or industrial vending machines. Salary is adjusted based on job-related factors permitted by law, such as experience, trainings, geographic location, additional qualifications such as licensure or certifications, market factors, and responsibilities.
Benefits
Health, dental, vision, life and disability insurance Bonus plan 401k retirement plan with company match Company provided Profit Sharing Participation in Magid Paid Time Off (PTO) Policy 9 Paid Holidays
Summary
Magid Glove and Safety is a leading manufacturer and distributor of safety products and head-to-toe personal protective equipment (PPE). Over the last 78+ years, Magid has developed numerous innovative products that have revolutionized the safety industry, and we have played a significant role in enhancing safety standards worldwide. Magid is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Company details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Manufacturing
Referrals increase your chances of interviewing at Magid by 2x Get notified about new Technical Support Specialist jobs in Greater Chicago Area. #J-18808-Ljbffr
Join to apply for the
Vending Technical Support Specialist
role at
Magid . At Magid, were not just passionate about safetywere passionate about people. As an industry leader, weve built an innovative and collaborative environment where diversity is celebrated, ideas are valued, and personal and professional growth never stops. Are you tech-savvy, people-focused, and calm under pressure? Do you thrive in fast-paced environments where communication, problem-solving, and empathy are key? Are you comfortable navigating different software systems and supporting customers through hands-on troubleshooting? If so, Magid is the place for you! Join us as a Vending Technical Support Specialist and become a key part of our mission to keep workplaces safe and efficient. In this role youll be the expert for diagnosing and resolving issues with our PPE vending machines. This includes software, hardware, or field service and maintenance challenges. Youll communicate directly with both external customers and internal Magid team members (service and sales reps), ensuring every interaction is handled with clarity, patience, and professionalism. Responsibilities Coordinate, respond, and assist customer requests for technical support, managing inquiries through Manage Engine ticket system and our phone queue within defined SLAs and KPIs. Troubleshoot and reconfigure CribMaster vending machine hardware, utilizing remote and on-site support. Facilitate parts orders and coordinate with field service team members for repairs. Create, manipulate, and analyze data to deliver custom reports for customers, providing insights and trends related to inventory management and performance of our inventory solutions. Support departmental initiatives and collaborate on departmental advancements in inventory solution offerings. Maintain and update a troubleshooting knowledge base, ensuring it reflects insights from data analysis and ongoing troubleshooting efforts. Document root causes and resolutions for all support tickets, ensuring accurate closure comments and details are entered. Diagnose and troubleshoot basic network connectivity issues on Windows based industrial vending machines.
The Vending Technical Support Specialist role is a Monday through Friday position, working Monday, Tuesday, Wednesday and Thursday in office and Friday remotely. Magid is headquartered in Romeoville (IL). The hours for this role are 7:00 am to 3:30 pm or 7:30 am to 4:00 pm. Requirements Understanding of computer hardware, e-mail functions and security. Grasps software concepts and learns quickly. Talent for communicating effectively, explaining things in a logical manner, maintaining a professional demeanor. Ability to troubleshoot software and hardware over the phone, or via e-mail. Strong organizational and time-management abilities, with a focus on following procedures and maintaining documentation integrity. Experience and ability to work on their own without direct supervision. Ability to independently think through issues and come up with resolutions. Be able to make decisions on best way to solve problems for end users. Have outstanding customer relationship experience and skills.
Experience/Education Required/Sought: Associate degree preferred or equivalent work experience. 2+ years troubleshooting for customers. Work experience troubleshooting for customers in a call center environment. Familiarity with manufacturing, inventory management, or industrial vending machines. Salary is adjusted based on job-related factors permitted by law, such as experience, trainings, geographic location, additional qualifications such as licensure or certifications, market factors, and responsibilities.
Benefits
Health, dental, vision, life and disability insurance Bonus plan 401k retirement plan with company match Company provided Profit Sharing Participation in Magid Paid Time Off (PTO) Policy 9 Paid Holidays
Summary
Magid Glove and Safety is a leading manufacturer and distributor of safety products and head-to-toe personal protective equipment (PPE). Over the last 78+ years, Magid has developed numerous innovative products that have revolutionized the safety industry, and we have played a significant role in enhancing safety standards worldwide. Magid is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Company details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Manufacturing
Referrals increase your chances of interviewing at Magid by 2x Get notified about new Technical Support Specialist jobs in Greater Chicago Area. #J-18808-Ljbffr