Missouri State University
ResNet Technology Consultant Residence Life Computer Support
Missouri State University, Springfield, Massachusetts, us, 01119
ResNet Technology Consultant Residence Life Computer Support
Please note that this position will be open until the end of September and qualified applicants will be contacted on a rolling basis. Position Title ResNet Technology Consultant Residence Life Computer Support Student Status Work Study Optional You are not required to be a Federal Work Study Recipient to hold this position. Work Location Springfield Campus Department Residence Life, Housing and Dining Services Hiring Range $13.75/hour Sponsorship Information Applicants must be currently authorized to work for ANY employer in the United States on a full-time basis. This position is not eligible for work visa sponsorship. Department/Employer Operating Hours Monday through Friday 8 a.m. to 5 p.m. Weekly Hours Flexible up to 20 hours per week Description of Primary Duties
Assisting students with technology issues Providing responses to technology related inquiries via email and ticketing systems Answering phone calls in the ResNet Computer Support Office Diagnosing and repairing student computers, tablets, phones, gaming systems, etc. Scheduling work orders and visiting student rooms to investigate and resolve connectivity problems Undertaking projects that add value to ResNet Required Qualifications
Must have working knowledge of computer operation, diagnostics, and troubleshooting practices Experience with repairs on computers, mobile devices, gaming consoles preferred Must be able to walk to work orders, reach behind or under desks, and lift up to 50 pounds Good communication and ability to work on a team is required Previous customer service experience is preferred Must meet Student Employee Handbook requirements Required Certifications
Additional Qualifications
Special Instructions to Applicants
Please note that this position will be open until the end of September and qualified applicants will be contacted on a rolling basis. Contact Information
Residence Life, Housing and Dining Services 417-836-5536 Non-Discrimination Statement
Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by
Title IX
of the Education Amendments of 1972.
This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed Forces of the United States of America.
The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity employer. Inquiries concerning the complaint/grievance procedure related to discrimination on the basis of a protected class, including sexual harassment and sexual assault, or compliance with federal and state laws and guidelines, should be addressed to the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, Compliance@MissouriState.edu, 417-836-4252. Open Date Open Date 08/27/2025 Close Date Close Date 09/30/2025 Posting Number Posting Number 20250139STU Required Documents
Resume Optional Documents
Cover Letter Letter of Recommendation-1 (Non-confidential) Other Documents -1 Online Portfolio Certificate/License-1 Supplemental Questions
Required fields are indicated with an asterisk (*). Are you a current Missouri State University Student?
Yes No
How many credit hours are you currently enrolled in? (Open Ended Question) Is your cumulative and/or semester GPA a 2.00 or better?
Yes No I dont know
Would you be available to work during University breaks?
Always Sometimes Never
Are you available to work during the summer?
Yes No
Please list any special skills and/or experience you have.
(Open Ended Question)
How did you hear about this position?
(Open Ended Question)
If you have questions: Office of Human Resources (t)417-836-5102 Monday - Friday 8 a.m. to 5 p.m. If you have student employment questions: Student Employment Services (t)417-836-5627 Monday - Friday 8 a.m. to 5 p.m. #J-18808-Ljbffr
Please note that this position will be open until the end of September and qualified applicants will be contacted on a rolling basis. Position Title ResNet Technology Consultant Residence Life Computer Support Student Status Work Study Optional You are not required to be a Federal Work Study Recipient to hold this position. Work Location Springfield Campus Department Residence Life, Housing and Dining Services Hiring Range $13.75/hour Sponsorship Information Applicants must be currently authorized to work for ANY employer in the United States on a full-time basis. This position is not eligible for work visa sponsorship. Department/Employer Operating Hours Monday through Friday 8 a.m. to 5 p.m. Weekly Hours Flexible up to 20 hours per week Description of Primary Duties
Assisting students with technology issues Providing responses to technology related inquiries via email and ticketing systems Answering phone calls in the ResNet Computer Support Office Diagnosing and repairing student computers, tablets, phones, gaming systems, etc. Scheduling work orders and visiting student rooms to investigate and resolve connectivity problems Undertaking projects that add value to ResNet Required Qualifications
Must have working knowledge of computer operation, diagnostics, and troubleshooting practices Experience with repairs on computers, mobile devices, gaming consoles preferred Must be able to walk to work orders, reach behind or under desks, and lift up to 50 pounds Good communication and ability to work on a team is required Previous customer service experience is preferred Must meet Student Employee Handbook requirements Required Certifications
Additional Qualifications
Special Instructions to Applicants
Please note that this position will be open until the end of September and qualified applicants will be contacted on a rolling basis. Contact Information
Residence Life, Housing and Dining Services 417-836-5536 Non-Discrimination Statement
Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by
Title IX
of the Education Amendments of 1972.
This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed Forces of the United States of America.
The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity employer. Inquiries concerning the complaint/grievance procedure related to discrimination on the basis of a protected class, including sexual harassment and sexual assault, or compliance with federal and state laws and guidelines, should be addressed to the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, Compliance@MissouriState.edu, 417-836-4252. Open Date Open Date 08/27/2025 Close Date Close Date 09/30/2025 Posting Number Posting Number 20250139STU Required Documents
Resume Optional Documents
Cover Letter Letter of Recommendation-1 (Non-confidential) Other Documents -1 Online Portfolio Certificate/License-1 Supplemental Questions
Required fields are indicated with an asterisk (*). Are you a current Missouri State University Student?
Yes No
How many credit hours are you currently enrolled in? (Open Ended Question) Is your cumulative and/or semester GPA a 2.00 or better?
Yes No I dont know
Would you be available to work during University breaks?
Always Sometimes Never
Are you available to work during the summer?
Yes No
Please list any special skills and/or experience you have.
(Open Ended Question)
How did you hear about this position?
(Open Ended Question)
If you have questions: Office of Human Resources (t)417-836-5102 Monday - Friday 8 a.m. to 5 p.m. If you have student employment questions: Student Employment Services (t)417-836-5627 Monday - Friday 8 a.m. to 5 p.m. #J-18808-Ljbffr