Part-Time Retail Banker - Greenbrier, AR - Job

Overview Part-Time Retail Banker Location: Greenbrier. This position may begin as Retail Banker with intent to promote to Retail Banking Specialist as skills are mastered. On-site work required. Summary: First Security Bank is seeking a professional, energetic and team-oriented individual to join our team as a Retail Banker. The role involves accepting and processing transactions, identifying customer needs, explaining financial products, resolving customer issues, and cross-training to open accounts, establish direct deposit, open retirement accounts, and provide high-quality customer service. Important Information Regarding Application Process: We do not accept resumes and encourage applicants to include work history on our formal application available via the Apply Now link. Data from resume cannot be downloaded into the application. View additional job opportunities at https://www.fsbank.com/about/join-us/. Education, Experience, and Skills: To perform this job successfully, individuals must be able to perform each essential duty satisfactorily. Requirements listed are representative of the knowledge, skill, and/or ability required. Hours of Availability: Regularly Scheduled Hours/Week: 29 hours or less per week Tuesday and Thursday 11:00am - 5:30pm; Friday 11:00am - 6:00pm; Saturday 8:00am-12:00pm (typically 3 per month). Extended working hours may be required. Qualifications High school diploma or general education degree (GED) required by completion of graduating year. 1 - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred. Proficiency with Outlook, Word, typing, 10-key and utilization of the internet required. Willingness to demonstrate Core 5 values with customers and coworkers. Essential Duties and Responsibilities Process deposits, withdrawals, cash advances, issue Cashiers Checks, and cash checks, securing proper identification and following retail policies and procedures. Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices. Identify counterfeit currency. Refer customers to other bank services as necessary. Visually review customer transactions verifying necessary information. Count and balance cash using retail platform. Buy and sell currency from the vault as necessary, ensuring cash drawer limits are not exceeded. Scan all proof work through branch capture machine. Receive mortgage, consumer, and other loan payments. Promote bank services and products following appropriate cross-selling procedures or directing clients to appropriate bank personnel. Refer customers to the proper department for issues that cannot be resolved at the retail line. Adhere to daily opening and closing procedures. Follow prescribed security and safety measures. Secure coins and currency in vault at closing ensuring that cash drawers and safes are locked in vault. Maintain currency and coin supply as prescribed by bank policy. Manually count, verify, and strap currency. Process coins by selling to the vault in accordance with cash limit and coin policy. Balance coin machine as needed. Assist with night deposits, mail deposits and ATM deposits as needed. Complete Currency Transaction Report (CTR) and Suspicious Activity, Identity Theft, Red Flag (SIRF) as needed. Inform the Bank Secrecy Act Officer of any activities that appear to be suspicious, or that involve fraud, insider abuse and/or other activities where a SIRF should be considered as needed. Inform Banking Center Manager and/or Retail Operation Manager of department activities and of any problems, concerns or outages exceeding $50.00. Assist with resolving retail outages and research to resolve discrepancies. Assist internal customers (other personnel) and executive management as requested. Complete special requests by redeeming U.S. Savings Bonds, closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing account printouts and advanced research, copies, and referrals. Admitting customers to their safe-deposit boxes. Balance of ATM and main cash vault as needed. Provide quality service by answering questions, telephone inquiries, and provide information on bank services. Handle or provide assistance to other retail staff with unusual transactions and answer difficult customer inquiries. Identify fraudulent transactions, review current concerns with management and become well-informed on new suspicious activities. Obtain training and become proficient in executing wire transfers. Adhere to strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential. Operate computer software and equipment, telephone, scanner and copier. Expected to become proficient with internal bank software. Able to hold a valid drivers license, have reliable transportation to arrive on time, work on-site, and extend working hours when necessary. Attend various Retail training classes, as assigned by management. Additional duties may be assigned by management. Special Training Progression: Upon successful training, develop the specialized Retail Banking Specialist skills to acquire experience in additional retail services, including building customer profiles, processing Debit Cards, account maintenance, updates to identification, opening/closing accounts, handling debit card disputes. Supervisory Responsibilities: This position has no supervisory responsibilities. Soft Skills: Foster ethical conduct, critical thinking, problem solving, engagement, teamwork, and exceptional service. Build positive work relationships with honest feedback and trust. Physical and Mental Demands: Described in the original, including the need for mobility, dexterity, ability to lift up to 50 pounds, attention to detail, confidentiality, and basic math skills. Reasonable accommodations available for individuals with disabilities. Equal Opportunity Employer: First Security Bank is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age, genetics, national origin, veteran status, or disability. Reasonable accommodations available for applicants and employees with disabilities in completing the application process. Application status and opportunities: This position is currently accepting applications. More information about the organization is available at First Security Bank. This role is listed as Part-time, with Seniority level: Internship and Job function: Finance and Sales; Industries: Banking. This posting may contain additional job suggestions and related roles. #J-18808-Ljbffr