Tranzeal
Technical Support Engineer - Integrations
Overview
Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, software, integrations, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering. Potential work with government partners under this project. Must Have Email Configuration and Maintenance (Not just Outlook App) SSO/Authentication - Candidate should know how to configure the technology and how this works internally, not just assign or grant user/permissions. Web Services Scripting / REST API Database issues
Skills
Troubleshooting or configuration knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g., Azure AD, Okta, SAML, SiteMinder) Understanding of Email Troubleshooting (e.g., Office 365, Exchange) Knowledge of Web Services (SOAP, REST) Experience with Data Extraction Technologies (e.g., JDBC, ODBC) Working knowledge of Network troubleshooting (e.g., Ping, Telnet) Hands-on experience in any bi-directional integration between two systems Shell scripting Experience with relational databases (e.g., MySQL, Oracle) Experience with the gathering and reading of various log files including tools like Splunk
What you will do in this role
Be a customer advocate providing support to users/administrators of our platform Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations Resolve technical cases created by customers seeking help to understand or troubleshoot unexpected behaviors or answer technical questions about the software and platform Gain an understanding of the platform and all core functionality Analyze data with a view to isolate the potential cause of the issue Involve others to accomplish personal and group goals
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr
Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, software, integrations, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering. Potential work with government partners under this project. Must Have Email Configuration and Maintenance (Not just Outlook App) SSO/Authentication - Candidate should know how to configure the technology and how this works internally, not just assign or grant user/permissions. Web Services Scripting / REST API Database issues
Skills
Troubleshooting or configuration knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g., Azure AD, Okta, SAML, SiteMinder) Understanding of Email Troubleshooting (e.g., Office 365, Exchange) Knowledge of Web Services (SOAP, REST) Experience with Data Extraction Technologies (e.g., JDBC, ODBC) Working knowledge of Network troubleshooting (e.g., Ping, Telnet) Hands-on experience in any bi-directional integration between two systems Shell scripting Experience with relational databases (e.g., MySQL, Oracle) Experience with the gathering and reading of various log files including tools like Splunk
What you will do in this role
Be a customer advocate providing support to users/administrators of our platform Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations Resolve technical cases created by customers seeking help to understand or troubleshoot unexpected behaviors or answer technical questions about the software and platform Gain an understanding of the platform and all core functionality Analyze data with a view to isolate the potential cause of the issue Involve others to accomplish personal and group goals
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr