ZipRecruiter
Technical Support Engineer, Integrations, 36233237
ZipRecruiter, Santa Clara, California, us, 95053
Overview
Technical Support Engineer, Integrations Provides technical support to administrators, technicians, and product support personnel diagnosing, troubleshooting, repairing and debugging complex computer systems, software, integrations, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software; troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering. Responsibilities
Be a Customer Advocate providing support to users/administrators of our platform Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform Gain an understanding of the ServiceNow platform and all core functionality Analyze data with a view to isolate the potential cause of the issue Involve others to accomplish personal and group goals Qualifications
Troubleshooting or configuration knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder) Understanding of Email Troubleshooting (e.g. Office 365, Exchange) Knowledge of Web Services (SOAP, REST) Experience with Data Extraction Technologies (e.g. JDBC, ODBC) Hands-on experience exporting/importing data between separate systems Working knowledge of network troubleshooting (e.g. Ping, Telnet) Hands-on experience in any bi-directional integration between two systems Some experience with scripting: JavaScript, Python, Perl, Unix Shell, Windows Experience with relational databases (e.g. MySQL, Oracle) Experience with gathering and reading various log files including tools like Splunk Hiring Manager Notes
Integrations gets a mix of issue types centered around: Email Configuration and Maintenance, SSO/Authentication, Web Services, Scripting/REST API, Database issues There is no single set of must-have skills; candidates with firsthand experience in many of these areas will ramp faster Work Status
Due to potential work with ServiceNow's government partners, candidate must be a U.S. or Green Card holder. Must-have non-negotiables
Web Services (SOAP/REST), Networking fundamentals, scripting and familiarity with a programming language Flexible on-the-job learnings
SSO and authentication, Email protocols and servers Interview process
First round - 30 to 45 minute behavioral and technical screening Second round - 1 hour panel interview with 2-3 engineers and hiring manager Final Round - Optional Pay Rate Range
$40-46.33/hr
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Technical Support Engineer, Integrations Provides technical support to administrators, technicians, and product support personnel diagnosing, troubleshooting, repairing and debugging complex computer systems, software, integrations, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software; troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering. Responsibilities
Be a Customer Advocate providing support to users/administrators of our platform Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform Gain an understanding of the ServiceNow platform and all core functionality Analyze data with a view to isolate the potential cause of the issue Involve others to accomplish personal and group goals Qualifications
Troubleshooting or configuration knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder) Understanding of Email Troubleshooting (e.g. Office 365, Exchange) Knowledge of Web Services (SOAP, REST) Experience with Data Extraction Technologies (e.g. JDBC, ODBC) Hands-on experience exporting/importing data between separate systems Working knowledge of network troubleshooting (e.g. Ping, Telnet) Hands-on experience in any bi-directional integration between two systems Some experience with scripting: JavaScript, Python, Perl, Unix Shell, Windows Experience with relational databases (e.g. MySQL, Oracle) Experience with gathering and reading various log files including tools like Splunk Hiring Manager Notes
Integrations gets a mix of issue types centered around: Email Configuration and Maintenance, SSO/Authentication, Web Services, Scripting/REST API, Database issues There is no single set of must-have skills; candidates with firsthand experience in many of these areas will ramp faster Work Status
Due to potential work with ServiceNow's government partners, candidate must be a U.S. or Green Card holder. Must-have non-negotiables
Web Services (SOAP/REST), Networking fundamentals, scripting and familiarity with a programming language Flexible on-the-job learnings
SSO and authentication, Email protocols and servers Interview process
First round - 30 to 45 minute behavioral and technical screening Second round - 1 hour panel interview with 2-3 engineers and hiring manager Final Round - Optional Pay Rate Range
$40-46.33/hr
#J-18808-Ljbffr