Tencent Americas
Tencent Overseas IT has the mission to empower Tencents rapid global growth with future ready, global IT platforms, applications and services. We are chartered to lead the Overseas IT strategy, architecture, roadmap and execution. Satisfying our internal/external customers and becoming a world class global IT team are our top aspirations.
Overview
Were seeking a Senior IT DevOps Engineer/Systems Engineer to optimize IT service delivery, infrastructure reliability, and employee lifecycle processes. Youll bridge technical expertise with operational excellence to drive efficiency, security, and exceptional end-user experiences in our dynamic environment. Responsibilities
Infrastructure & Asset Management Own the full IT asset lifecycle (procurement to decommissioning) for hardware/software Maintain server room operations: HVAC, power, racks, and physical/virtual infrastructure (Hyper-V clusters, Storage QoS, PowerShell automation) Administer Microsoft 365, Jira, Confluence, Slack, and other business-critical systems Operations & Technical Support Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS) Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack) Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s), and monitoring (Grafana/Prometheus) Employee Lifecycle & Security Automate onboarding/offboarding workflows (account provisioning, access controls) Partner with HR/InfoSec to enforce IAM policies and compliance standards Develop IT operational playbooks and knowledge base documentation Optimize vendor management for procurement and SLAs Qualifications
7+ years in IT DevOps Engineer/systems engineering Hyper-V virtualization & PowerShell automation ITSM platforms (ServiceNow/Jira/Slack) Scripting (Python/PowerShell) ITIL v4 certification (preferred) Strong problem-solving and cross-functional collaboration skills Bonus Qualifications
Observability tools (Elasticsearch, Grafana, Prometheus) Compensation & Benefits
The expected base pay range for this position is $116,200 to $269,100 per year. Actual pay may vary depending on job-related knowledge, skills, and experience. Eligible for sign-on payment, relocation package, and restricted stock units, evaluated case-by-case. Benefits include medical, dental, vision, life and disability coverage, and participation in the Companys 401(k) plan. Paid time off includes up to 1525 days of vacation per year (based on tenure), up to 13 holidays, and up to 10 paid sick leave days per year. Benefits may be adjusted by location, employment status, tenure, and position level. Pro-rated benefits may apply for mid-year starts. Equal Employment Opportunity
As an equal opportunity employer, Tencent believes that diverse voices fuel innovation and enable better service to users and the community. We foster an environment where every employee feels supported and inspired to achieve individual and shared goals. #J-18808-Ljbffr
Were seeking a Senior IT DevOps Engineer/Systems Engineer to optimize IT service delivery, infrastructure reliability, and employee lifecycle processes. Youll bridge technical expertise with operational excellence to drive efficiency, security, and exceptional end-user experiences in our dynamic environment. Responsibilities
Infrastructure & Asset Management Own the full IT asset lifecycle (procurement to decommissioning) for hardware/software Maintain server room operations: HVAC, power, racks, and physical/virtual infrastructure (Hyper-V clusters, Storage QoS, PowerShell automation) Administer Microsoft 365, Jira, Confluence, Slack, and other business-critical systems Operations & Technical Support Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS) Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack) Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s), and monitoring (Grafana/Prometheus) Employee Lifecycle & Security Automate onboarding/offboarding workflows (account provisioning, access controls) Partner with HR/InfoSec to enforce IAM policies and compliance standards Develop IT operational playbooks and knowledge base documentation Optimize vendor management for procurement and SLAs Qualifications
7+ years in IT DevOps Engineer/systems engineering Hyper-V virtualization & PowerShell automation ITSM platforms (ServiceNow/Jira/Slack) Scripting (Python/PowerShell) ITIL v4 certification (preferred) Strong problem-solving and cross-functional collaboration skills Bonus Qualifications
Observability tools (Elasticsearch, Grafana, Prometheus) Compensation & Benefits
The expected base pay range for this position is $116,200 to $269,100 per year. Actual pay may vary depending on job-related knowledge, skills, and experience. Eligible for sign-on payment, relocation package, and restricted stock units, evaluated case-by-case. Benefits include medical, dental, vision, life and disability coverage, and participation in the Companys 401(k) plan. Paid time off includes up to 1525 days of vacation per year (based on tenure), up to 13 holidays, and up to 10 paid sick leave days per year. Benefits may be adjusted by location, employment status, tenure, and position level. Pro-rated benefits may apply for mid-year starts. Equal Employment Opportunity
As an equal opportunity employer, Tencent believes that diverse voices fuel innovation and enable better service to users and the community. We foster an environment where every employee feels supported and inspired to achieve individual and shared goals. #J-18808-Ljbffr