PSIA-AASI Western Region
Assistant Manager Aspen Mountain Ski School
PSIA-AASI Western Region, Aspen, Colorado, us, 81612
Overview
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Assistant Manager Aspen Mountain Ski School
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PSIA-AASI Western Region The Assistant Manager plays a pivotal role in the Aspen Mountain Ski School, supporting daily operations and ensuring exceptional guest service and operational effectiveness. This position actively leads and mentors Pros and collaborates with Supervisor peers to foster a collaborative team environment and advance School and business unit goals. Assistant Managers are integral to training, staff support, and operational execution across both on-hill and base area environments. This position reports to the General Manager. The budgeted salary range for this position is $63,082-72,544.00. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. Responsibilities
Prioritize and manage daily operations in line with departmental SOPs, end-of-season analysis, and organizational goals Lead and support a team of Supervisors to ensure smooth and consistent execution of daily operations Oversee the scheduling and management of Pros, ensuring optimal coverage to meet service demands, maintaining high scheduling accuracy, and making timely staffing adjustments Contribute to increased revenue, an exceptional guest experience, and improved labor efficiency by making intentional scheduling and assignment decisions Participate in staffing functions including recruitment, onboarding, scheduling, development, and performance feedback Maintain visibility and engagement with Pros and guests in base areas and on-hill to support a strong guest experience and staff accountability Observe and assess guest interactions and Pro performance to ensure service excellence and take timely action when issues arise Act as a mentor and leader to team members, supporting staff development pathways including certification, training, and growth opportunities Facilitate timely and accurate communication of essential information to team members and across departments Collaborate with Sales, Reservations, Payroll, and other S3 support teams to ensure operational consistency and resolve shared challenges Participate in employee recognition and performance conversations, supporting a culture of accountability, feedback, and professional growth Other duties as assigned
Education & Experience Requirements
High school diploma or equivalent required; college degree preferred Minimum of 5 full-time seasons of experience in the winter sports industry required, with exposure to both on-snow operations and guest service in a professional resort setting Demonstrated experience supervising or mentoring staff in an S3 or similar operational environment preferred Current Professional Ski Instructors of America (PSIA) / American Association of Snowboard Instructors (AASI) certification at Level 2 or above required Current trainer status preferred
Knowledge, Skills & Abilities
Knowledge of S3 (Ski & Snowboard School) operations, lesson products, and service delivery models that support exceptional guest experiences Understanding of instructor development and training systems, including Professional Ski Instructors of America (PSIA) / American Association of Snowboard Instructors (AASI) certification pathways Familiarity with operational planning and scheduling strategies that align with departmental goals and guest demand Knowledge of risk management practices to support a safe and effective learning environment for guests and Pros Strong computer skills including Point of Sale systems, scheduling software, Microsoft Office, email, and internal communication platforms Ability to assess guest experiences and Pro performance to identify opportunities for recognition, coaching, or adjustment Skilled in facilitating feedback and mentoring conversations that support professional growth and technical development Ability to manage competing priorities in a fast-paced, guest-facing environment Demonstrated ability to lead small teams with confidence and purpose, supporting daily operations and team cohesion Strong interpersonal communication and conflict resolution skills to maintain a collaborative and supportive work culture Able to work across departments and levels to ensure seamless operations and uphold ASCs commitment to service excellence
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Education Management
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Join to apply for the
Assistant Manager Aspen Mountain Ski School
role at
PSIA-AASI Western Region The Assistant Manager plays a pivotal role in the Aspen Mountain Ski School, supporting daily operations and ensuring exceptional guest service and operational effectiveness. This position actively leads and mentors Pros and collaborates with Supervisor peers to foster a collaborative team environment and advance School and business unit goals. Assistant Managers are integral to training, staff support, and operational execution across both on-hill and base area environments. This position reports to the General Manager. The budgeted salary range for this position is $63,082-72,544.00. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. Responsibilities
Prioritize and manage daily operations in line with departmental SOPs, end-of-season analysis, and organizational goals Lead and support a team of Supervisors to ensure smooth and consistent execution of daily operations Oversee the scheduling and management of Pros, ensuring optimal coverage to meet service demands, maintaining high scheduling accuracy, and making timely staffing adjustments Contribute to increased revenue, an exceptional guest experience, and improved labor efficiency by making intentional scheduling and assignment decisions Participate in staffing functions including recruitment, onboarding, scheduling, development, and performance feedback Maintain visibility and engagement with Pros and guests in base areas and on-hill to support a strong guest experience and staff accountability Observe and assess guest interactions and Pro performance to ensure service excellence and take timely action when issues arise Act as a mentor and leader to team members, supporting staff development pathways including certification, training, and growth opportunities Facilitate timely and accurate communication of essential information to team members and across departments Collaborate with Sales, Reservations, Payroll, and other S3 support teams to ensure operational consistency and resolve shared challenges Participate in employee recognition and performance conversations, supporting a culture of accountability, feedback, and professional growth Other duties as assigned
Education & Experience Requirements
High school diploma or equivalent required; college degree preferred Minimum of 5 full-time seasons of experience in the winter sports industry required, with exposure to both on-snow operations and guest service in a professional resort setting Demonstrated experience supervising or mentoring staff in an S3 or similar operational environment preferred Current Professional Ski Instructors of America (PSIA) / American Association of Snowboard Instructors (AASI) certification at Level 2 or above required Current trainer status preferred
Knowledge, Skills & Abilities
Knowledge of S3 (Ski & Snowboard School) operations, lesson products, and service delivery models that support exceptional guest experiences Understanding of instructor development and training systems, including Professional Ski Instructors of America (PSIA) / American Association of Snowboard Instructors (AASI) certification pathways Familiarity with operational planning and scheduling strategies that align with departmental goals and guest demand Knowledge of risk management practices to support a safe and effective learning environment for guests and Pros Strong computer skills including Point of Sale systems, scheduling software, Microsoft Office, email, and internal communication platforms Ability to assess guest experiences and Pro performance to identify opportunities for recognition, coaching, or adjustment Skilled in facilitating feedback and mentoring conversations that support professional growth and technical development Ability to manage competing priorities in a fast-paced, guest-facing environment Demonstrated ability to lead small teams with confidence and purpose, supporting daily operations and team cohesion Strong interpersonal communication and conflict resolution skills to maintain a collaborative and supportive work culture Able to work across departments and levels to ensure seamless operations and uphold ASCs commitment to service excellence
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Education Management
#J-18808-Ljbffr