4flow
Join to apply for the IT Specialist role at 4flow
Join to apply for the IT Specialist role at 4flow
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network infrastructure.
- Diagnose and troubleshoot technical issues promptly and effectively, utilizing available resources and tools.
- Install, configure, and maintain computer hardware, software, and peripherals, ensuring optimal performance and security.
- Assist in setting up laptops, desktops, and other devices for new hires, ensuring a smooth onboarding process.
- Maintain accurate records of helpdesk interactions, service requests, and resolutions in the ticketing system.
- Collaborate with other IT team members to identify and implement process improvements and best practices.
- Provide training and support to end-users on IT systems, applications, and procedures as needed.
- Willingness to assist with global IT support in 3 different time zones.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network infrastructure.
- Diagnose and troubleshoot technical issues promptly and effectively, utilizing available resources and tools.
- Install, configure, and maintain computer hardware, software, and peripherals, ensuring optimal performance and security.
- Assist in setting up laptops, desktops, and other devices for new hires, ensuring a smooth onboarding process.
- Maintain accurate records of helpdesk interactions, service requests, and resolutions in the ticketing system.
- Collaborate with other IT team members to identify and implement process improvements and best practices.
- Provide training and support to end-users on IT systems, applications, and procedures as needed.
- Willingness to assist with global IT support in 3 different time zones.
- Bachelor's degree in Information Technology, Computer Science, or related field/related experience in lieu of degree.
- 5+ years experience as an IT Specialist.
- Strong knowledge of computer hardware, software, and operating systems.
- Familiarity with networking concepts, protocols, and troubleshooting techniques.
- Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical users effectively.
- Customer-focused mindset with a dedication to delivering high-quality service and support.
- Proven ability to work well independently and as part of a team in a fast-paced environment.
- Willingness to travel up to 30%.
Come join us! 4flow, Inc. is an American company with German roots that offers a clearly defined vision, excellent job security, and outstanding long-term career prospects. As part of a highly international, fast-growing company with a vibrant corporate culture, you will enjoy a competitive base salary, an attractive bonus system, and a great benefits package.
Ready for 4flow? Then please apply online.
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Information Technology-
Industries
Transportation, Logistics, Supply Chain and Storage
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