Overview
Join to apply for the Operations Business Analyst III role at Medica.
The Operations Business Analyst III is a key contributor responsible for gathering, analyzing, and documenting business and functional requirements for complex projects and strategic initiatives. This role designs, develops, and implements new processes, deliverables, and models that align with business and regulatory objectives. The ideal candidate has deep domain knowledge of the supported functional area and can support all Operational areas, assess current-state operations, identify impacts of proposed changes, and communicate those impacts to business leaders and readiness teams.
The Business Analyst III drives clarity around requirements, facilitates process improvements, and ensures successful operationalization of initiatives with minimal supervision. Performs other duties as assigned.
Key Accountabilities
- Requirements Gathering, Documentation and Business Analysis
- Scope Determination & Impact Assessment: Define scope, assess impact & changes (PM partnership for formal project).
- Requirements Documentation: Accurately document requirements & interpret changes to current state and assess impact on business areas in partnership with stakeholders.
- Standard Operating Procedures (SOP) Development: Create new SOP criteria for business areas & develop net new SOPs, including substantial rewrites.
- Process Flow Analysis: Develop, analyze, & update process flows for business areas.
- Training & Documentation Needs: Analyze work functions and map processes to determine training & documentation needs.
- Training Coordination: Inform training team of changes through documented business impacts & objectives (e.g., consult on call center information to inform reps on explaining changes to members).
- Implementation Planning: Plan for implementation of new processes, training, communication & change management.
- Alignment Assurance: Ensure alignment between business objectives and systems capabilities.
- Stakeholder & Project Coordination
- Cross-Functional Collaboration: Independently navigate across functional departments to execute deliverables and resolve issues or risks with minimal leadership oversight.
- Project Management Support: Document project requirements, milestones, tasks & track completion.
- Planning: Identify & plan task needs for successful implementation.
- Meeting Facilitation: Lead productive discussions and manage stakeholders; resolve conflicts.
- Operationalization: Plan for and operationalize new or changing requirements in collaboration with the business.
- Document Tracking: Track updates and coordinate SME involvement.
- Stakeholder Engagement: Participate in stakeholder meetings.
- Technology & System Support
- Technical Requirements: Identify business needs for technical requirements and collaborate with IT on system enhancements (e.g., discovery).
- User Acceptance Testing (UAT): Develop UAT test cases, plan UAT testing & train UAT testers.
- IT System Opportunities: Document operational issues related to core systems.
- Compliance & Regulatory Support
- Regulatory Requirements: Operationalize regulatory requirements in collaboration with Operational Risk Management (ORM) and business areas.
- Standards Compliance: Adhere to established Operations BA standards and use templates for a consistent experience for stakeholders.
Qualifications
- Required: Bachelor's degree or equivalent experience in related field
- 5 years of work experience beyond degree
- Preferred: Ability to work with minimum oversight; detail-oriented with general knowledge of BA tools (process documentation, requirements gathering, implementation planning, etc.).
- 5+ years in Healthcare Industry
- Business Analyst Professional Certification preferred
- Project Management Professional Certification preferred
- Lean/Six Sigma Belt Certification preferred
This position is an on-site office role, requiring a presence on average 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN, or Madison, WI.
Compensation & Benefits
The full salary range for this position is $77,100 - $132,200. Annual salary range placement will depend on factors including education, experience, certifications, scope, internal pay equity, and external market data. Medica offers a generous total rewards package including medical, dental, vision, PTO, holidays, paid volunteer time off, 401K contributions, caregiver services, and more.
Medica is an Equal Opportunity employer. All qualified candidates will be considered without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
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