Medasource
Medasource is hiring: Sr. IT Support Technician in Milwaukee
Medasource, Milwaukee, WI, US, 53244
Position: Senior IT Support Technician
Location: Milwaukee, WI
Start Date: ASAP
Job Description:
Our client, a leading healthcare organization managing skilled nursing and assisted living facilities across the Upper Midwest, is seeking a Senior IT Support Technician to support their transition to an internal IT model. This role provides advanced Tier 1 and Tier 2 technical support across multiple facilities, with a focus on end-user support, device standardization, and compliance-driven IT operations.
Reporting to the Senior Director of IT & Security, this technician will serve as a key resource for staff and residents, ensuring secure, reliable IT systems in alignment with HIPAA, DHS, and CMS requirements.
Minimum Qualifications:
End-User Support
Sr. IT Support Technician Milwaukee, WI
For over 16 years, Medasource has established and maintained relationships that are designed to meet your IT staffing needs. Whether it's contract, contract-to-hire, or permanent placement work, we customise our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation Medasource finds the people best-suited for your business. When you work with us, we work with you. That's the Medasource promise.
Medasource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Benefits & Perks:
Medasource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
JO-2509-176153
Location: Milwaukee, WI
Start Date: ASAP
Job Description:
Our client, a leading healthcare organization managing skilled nursing and assisted living facilities across the Upper Midwest, is seeking a Senior IT Support Technician to support their transition to an internal IT model. This role provides advanced Tier 1 and Tier 2 technical support across multiple facilities, with a focus on end-user support, device standardization, and compliance-driven IT operations.
Reporting to the Senior Director of IT & Security, this technician will serve as a key resource for staff and residents, ensuring secure, reliable IT systems in alignment with HIPAA, DHS, and CMS requirements.
Minimum Qualifications:
- Associate's or Bachelor's degree in IT, Computer Science, or related field (preferred).
- 7+ years of IT support experience, ideally in healthcare or multi-site environments.
- Advanced troubleshooting skills for Windows 11, Microsoft 365, and UCaaS platforms.
- Expertise in endpoint management, imaging, patching, and security configurations.
- Strong networking knowledge (DHCP, DNS, VLANs, access points).
- Proficiency with remote tools (ScreenConnect, RDP, SCCM, Intune).
- Familiarity with HIPAA, DHS, and CMS compliance requirements.
- Strong communication skills with both technical and non-technical stakeholders.
- Proven ability to work independently, prioritize tasks, and deliver results.
End-User Support
- Provide Tier 1 and Tier 2 support for desktops, laptops, printers, peripherals, and mobile devices.
- Troubleshoot Microsoft 365 applications (Teams, SharePoint, OneDrive, Outlook), authentication, and UCaaS systems.
- Act as an escalation point for complex technical issues, ensuring timely resolution with minimal disruption.
- Develop and maintain standardized device images, configurations, and security baselines.
- Enforce HIPAA-compliant security protocols (BitLocker, anti-malware, BIOS/UEFI settings).
- Support endpoint hardening to meet DHS and CMS requirements.
- Travel to facilities for escalated support, equipment deployment, and IT asset checks.
- Collaborate with facility staff on IT needs and maintain accurate inventories for lifecycle planning.
- Diagnose and resolve connectivity issues (IP conflicts, Wi-Fi access points).
- Manage and troubleshoot ISP and voice circuits, coordinating with MSP infrastructure teams.
- Support the transition to an internal IT model by developing workflows, documentation, and training.
- Build a knowledge base and tools to scale support and ensure compliance.
- Contribute to IT projects aligning systems with HIPAA, DHS, and CMS standards.
- Maintain detailed support records, inventories, and compliance audit documentation.
- Ensure IT practices adhere to HIPAA privacy and security requirements.
- 3+ years of management or team lead experience.
- Certifications: CompTIA A+, Network+, Security+, or Microsoft 365 Certified (MD-102).
- Cybersecurity certifications a plus.
- Significant travel between facilities may be required.
- Physical activities include standing, bending, stooping, and lifting up to 50 lbs.
- Employees may be asked to assist residents with transfers using proper equipment and support.
Sr. IT Support Technician Milwaukee, WI
For over 16 years, Medasource has established and maintained relationships that are designed to meet your IT staffing needs. Whether it's contract, contract-to-hire, or permanent placement work, we customise our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation Medasource finds the people best-suited for your business. When you work with us, we work with you. That's the Medasource promise.
Medasource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Benefits & Perks:
Medasource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
JO-2509-176153