Medasource is hiring: Sr. IT Support Consultant in Milwaukee

Overview

Recruiting Healthcare Professionals at Medasource

Position: Senior IT Support Consultant

Start Date: ASAP

Job Description:

Our client, a leading healthcare organization managing skilled nursing and assisted living facilities across the Upper Midwest, is seeking a Senior IT Support Technician to support their transition to an internal IT model. This role provides advanced Tier 1 and Tier 2 technical support across multiple facilities, with a focus on end-user support, device standardization, and compliance-driven IT operations. Reporting to the Senior Director of IT & Security, this technician will serve as a key resource for staff and residents, ensuring secure, reliable IT systems in alignment with HIPAA, DHS, and CMS requirements.

Minimum Qualifications

• Associate’s or bachelor’s degree in IT, Computer Science, or related field (preferred).
• 7+ years of IT support experience, ideally in healthcare or multi-site environments.
• Advanced troubleshooting skills for Windows 11, Microsoft 365, and UCaaS platforms.
• Expertise in endpoint management, imaging, patching, and security configurations.
• Proficiency with remote tools (ScreenConnect, RDP, SCCM, Intune).
• Familiarity with HIPAA, DHS, and CMS compliance requirements.
• Strong communication skills with both technical and non-technical stakeholders.
• Proven ability to work independently, prioritize tasks, and deliver results.

Responsibilities

• End-User Support: Provide Tier 1 and Tier 2 support for desktops, laptops, printers, peripherals, and mobile devices; authentication; and UCaaS systems. Act as an escalation point for complex technical issues, ensuring timely resolution.
• Device Standards & Security: Develop and maintain standardized device images, configurations, and security baselines. Enforce HIPAA-compliant security protocols (BitLocker, anti-malware, BIOS/UEFI settings). Support endpoint hardening to meet DHS and CMS requirements.
• Onsite Support: Travel to facilities for escalated support, equipment deployment, and IT asset checks. Collaborate with facility staff on IT needs and maintain accurate inventories for lifecycle planning.
• Networking & Connectivity: Diagnose and resolve connectivity issues (IP conflicts, Wi-Fi access points). Manage and troubleshoot ISP and voice circuits, coordinating with MSP infrastructure teams.
• Process Development & Insourcing: Support the transition to an internal IT model by developing workflows, documentation, and training. Build a knowledge base and tools to scale support and ensure compliance. Contribute to IT projects aligning systems with HIPAA, DHS, and CMS standards.
• Compliance & Documentation: Maintain detailed support records, inventories, and compliance audit documentation. Ensure IT practices adhere to HIPAA privacy and security requirements.

Preferred Qualifications

• 3+ years of management or team lead experience.
• Cybersecurity certifications a plus.

Work Environment & Physical Requirements

• Significant travel between facilities may be required.
• Physical activities include standing, bending, stooping, and lifting up to 50 lbs.
• Employees may be asked to assist residents with transfers using proper equipment and support.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Hospitals and Health Care

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