IT Service Desk Specialist Job at Rchling Automotive in Akron

IT Service Desk Specialist - $52K-$60K

Join Rchling Automotive as an IT Service Desk Specialist at our Akron, OH location. We are seeking a team player to be the first point of contact for our internal customers, providing technical support and ensuring first-time resolution of incidents.

Key Responsibilities:

• Troubleshoot, diagnose, and resolve incidents related to Windows 10, Office 365, iOS, and other technologies.
• Maintain ownership of incidents, provide timely updates, and escalate when necessary.
• Support IT projects and initiatives, contributing to digitalization efforts.

Qualifications:

• Bachelor's Degree or equivalent experience preferred.
• Experience with Windows Client Administration and Active Directory.
• Knowledge of Service Management systems and ITIL practices.

What We Offer:

• Competitive pay range of $52,000 - $60,000 per year.
• Wellness programs, employee discounts, and other benefits.

If you're interested in joining our team, please submit your resume for consideration.