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Syntagma Group

Syntagma Group is hiring: Information Technology Support Specialist in New York

Syntagma Group, New York, New York, United States

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5 days ago Be among the first 25 applicants

This range is provided by Syntagma Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $80,000.00/yr

Seeking an IT End-User Support Specialist for a direct hire opportunity with a client in the legal industry.

A qualified candidate should be able to reliably commute to the Financial District in Manhattan 3x/week, have white-glove support experience, and is authorized to work in the US.

Responsibilities:

  • Provide first and second-level technical support to end-users via phone, email, and in-person for hardware, software, and network-related issues.
  • Troubleshoot and resolve a wide range of technical problems, including: desktop and laptop hardware and software issues (Windows, macOS), network connectivity problems (LAN, WLAN, VPN), printers, mobile device support (iOS and Android), password resets and account management (via Active Directory)
  • Install, configure, and maintain computer hardware, software, and peripherals.
  • Coordinate with litigation support on installation/image of “trial laptops”.
  • Coordinate with repairs (shipping laptops or parts for repair).
  • Assist with the setup and maintenance of A/V equipment as needed.
  • Document all support requests, troubleshooting steps, and resolutions in a ticketing system.
  • Follow established IT procedures and contribute to the development of best practices.
  • Escalate complex issues to senior IT staff or external vendors as necessary.
  • Assist with IT projects, such as software upgrades, hardware deployments, and system migrations.
  • Provide basic training and guidance to end-users on software applications and IT procedures.
  • Ensure the security and confidentiality of firm data and systems in accordance with firm policies.
  • Support internal software applications (e.g., document management systems, case management software) is a plus.

Qualifications:

  • Minimum of 4 years of experience in an IT support role within a professional services environment.
  • Strong knowledge of Windows and macOS operating systems, experience supporting Office 365, Zoom, PowerPoint, Excel, and Teams.
  • Proficiency in troubleshooting hardware, software, and network issues.
  • Experience with provisioning, support and maintenance for mobile devices including iPhone, iPad, and Android.
  • Excellent problem-solving and analytical skills with a strong attention to detail.
  • Exceptional communication skills (both written and verbal).
  • Ability to prioritize tasks, manage time effectively, and work independently.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Ability to lift and move computer equipment as needed.

Preferred Qualifications:

  • Experience supporting legal-specific software applications (e.g., document management systems like iManage or NetDocuments, case management software like Clio or PracticePanther).
  • Certifications such as CompTIA A+, Network+, or Security+.
  • Experience with remote support tools.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Professional Services, Legal Services, and Law Practice

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