Moore DM Group
Description
As the
Call Center Representative
you will be responsible for taking inbound orders and providing customer service. The ideal candidate will also be responsible for cross-selling to every customer calling into the Religious Products and Services Call Center. Additionally, the role is responsible for problem resolution and working with all members of the Religious Products and Services team to maintain accuracy of orders and smooth operations.
This is a temporary position ending on or around 12/15/2025.
Moore
is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.
The
Edge Direct
Division is a multichannel marketing agency, driven to help leading nonprofits raise maximum funds and brand awareness in support of the important work they do through exceptional insights, service, and integrated marketing solutions. The Edge Direct Division creates bold, transformative marketing solutions that engage donors and build awareness across direct mail, television, radio, print, digital, and social communication channels to create a better world.
Check out www.wearemoore.com for more information.
Your Impact: Establish rapport with customers calling into the unit to create a positive image for Barton Cotton in the marketplace. Generate sales by cross-selling additional products to every customer calling into the call center. Analyze customer needs by asking open-ended questions in the order taking process to determine the best and most likely products to cross-sell to the customer to meet those needs. Understand the features and benefits of Barton Cotton products to be able to counter customer objections and turn inquiries into sales. Maintain complete and up to date knowledge of products, pricing, and any promotions. Take customer orders accurately, including verifying the quantity requested by the customer, the customer name and address, and any imprint information that the customer requests. Follow all order taking guidelines to ensure that orders are complete, accurate, and legible. Capture additional information such as promotion codes and new contact and address information accurately to ensure that marketing and account information is current. Enter web and mail orders. Attend team meetings to keep up to date on current processes as needed. Your Profile:
1-2 years in a customer service or sales environment or college degree. Initiative to work independently in a fast-paced environment. Detail-oriented. Flexibility in hours and ability to move from task to task during the course of the day. Basic knowledge of MS Office. Ability to manage multiple tasks. How We'll Support You:
Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth. Collaborate with industry subject matter experts with over 5,000 employees across the enterprise. To help you stay energized, engaged and inspired, we offer a wide range of benefits including medical, dental and vision, paid holidays and generous paid time off so you can have the time and space to recharge, pursue your other passions, and be with the people you care about. Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
#LI-PM1 #LI-remote
As the
Call Center Representative
you will be responsible for taking inbound orders and providing customer service. The ideal candidate will also be responsible for cross-selling to every customer calling into the Religious Products and Services Call Center. Additionally, the role is responsible for problem resolution and working with all members of the Religious Products and Services team to maintain accuracy of orders and smooth operations.
This is a temporary position ending on or around 12/15/2025.
Moore
is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.
The
Edge Direct
Division is a multichannel marketing agency, driven to help leading nonprofits raise maximum funds and brand awareness in support of the important work they do through exceptional insights, service, and integrated marketing solutions. The Edge Direct Division creates bold, transformative marketing solutions that engage donors and build awareness across direct mail, television, radio, print, digital, and social communication channels to create a better world.
Check out www.wearemoore.com for more information.
Your Impact: Establish rapport with customers calling into the unit to create a positive image for Barton Cotton in the marketplace. Generate sales by cross-selling additional products to every customer calling into the call center. Analyze customer needs by asking open-ended questions in the order taking process to determine the best and most likely products to cross-sell to the customer to meet those needs. Understand the features and benefits of Barton Cotton products to be able to counter customer objections and turn inquiries into sales. Maintain complete and up to date knowledge of products, pricing, and any promotions. Take customer orders accurately, including verifying the quantity requested by the customer, the customer name and address, and any imprint information that the customer requests. Follow all order taking guidelines to ensure that orders are complete, accurate, and legible. Capture additional information such as promotion codes and new contact and address information accurately to ensure that marketing and account information is current. Enter web and mail orders. Attend team meetings to keep up to date on current processes as needed. Your Profile:
1-2 years in a customer service or sales environment or college degree. Initiative to work independently in a fast-paced environment. Detail-oriented. Flexibility in hours and ability to move from task to task during the course of the day. Basic knowledge of MS Office. Ability to manage multiple tasks. How We'll Support You:
Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth. Collaborate with industry subject matter experts with over 5,000 employees across the enterprise. To help you stay energized, engaged and inspired, we offer a wide range of benefits including medical, dental and vision, paid holidays and generous paid time off so you can have the time and space to recharge, pursue your other passions, and be with the people you care about. Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
#LI-PM1 #LI-remote