Custom Computer Specialists
Level 1 NOC Analyst
Location Hauppauge, NY
Company Order Number 2894
of openings 1 Apply Now (https://phh.tbe.taleo.net/phh01/ats/careers/v2/applyRequisition?org=CUSTOMONLINE&cws=37&rid=2894)
CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. We continue to successfully deliver network integration, support services, product solutions, and application services to our valued clients. Our focus is simple: make technology easy and help our clients use it as effectively as possible.
About Us:
Custom Computer Specialists, LLC is a leading provider of IT services and solutions in the New York metro area. We specialize in network integration, managed services, cloud solutions, cybersecurity, and technical staffing. Our mission is simple: Make Technology Easy for our clients and empower them to use it effectively.
Salary: $40,000 - $43,000Position Overview:
We are seeking a proactive and technically skilled Level 1 NOC Analyst to join our Network Operations Center (NOC) team. This entry-level role is ideal for individuals passionate about IT infrastructure, eager to grow their skills, and committed to delivering exceptional support in a fast-paced environment.
Key Responsibilities:
Monitor network and system alerts using modern monitoring tools (e.g., SolarWinds, Datadog, PRTG)
Perform initial triage and troubleshooting of incidents related to network, server, and cloud infrastructure
Escalate unresolved issues to Level 2/3 support teams with detailed documentation
Provide remote technical support for desktops, laptops, mobile devices, and peripherals
Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive
Perform basic Active Directory tasks (password resets, account unlocks, group membership changes)
Troubleshoot basic network issues (e.g., switch port connectivity, DHCP/DNS issues, VPN access)
Document incidents, resolutions, and procedures in the ticketing system (e.g., ServiceNow, ConnectWise)
Assist with patch management, endpoint protection, and system updates
Participate in rotating on-call schedule, including occasional nights and weekends
Required Qualifications:
1–2 years of experience in a technical support, help desk, or NOC environment
Familiarity with Windows 10/11 and macOS environments
Understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN
Experience with Microsoft 365 administration and troubleshooting
Basic knowledge of Active Directory and Group Policy
Strong analytical and critical thinking skills
Excellent communication and customer service abilities
Ability to prioritize tasks and work independently or as part of a team
Must be able to lift up to 50 lbs. (e.g., monitors, printers, networking equipment)
A valid driver's license
Preferred Qualifications:
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Azure Fundamentals
Experience with remote monitoring and management (RMM) tools
Exposure to virtualization platforms (e.g., VMware, Hyper-V, Proxmox)
Familiarity with scripting (PowerShell) and automation tools
Experience supporting cloud platforms (Azure, AWS)
This position is based in our Hauppauge, Long Island office. A valid driver's license is required.
CCS Offers:
Competitive salaries
Comprehensive benefits including:
Medical and dental plans
Company paid vision and short and long term disability plans
Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
401K with employer match
Tuition reimbursement
Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
Company paid life Insurance
Paid holidays and vacation
Technical certification gift card rewards program
Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!
EEO Statement:
Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.
Back (https://phh.tbe.taleo.net/phh01/ats/careers/v2/searchResults?org=CUSTOMONLINE&cws=37) Share
Location Hauppauge, NY
Company Order Number 2894
of openings 1 Apply Now (https://phh.tbe.taleo.net/phh01/ats/careers/v2/applyRequisition?org=CUSTOMONLINE&cws=37&rid=2894)
CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. We continue to successfully deliver network integration, support services, product solutions, and application services to our valued clients. Our focus is simple: make technology easy and help our clients use it as effectively as possible.
About Us:
Custom Computer Specialists, LLC is a leading provider of IT services and solutions in the New York metro area. We specialize in network integration, managed services, cloud solutions, cybersecurity, and technical staffing. Our mission is simple: Make Technology Easy for our clients and empower them to use it effectively.
Salary: $40,000 - $43,000Position Overview:
We are seeking a proactive and technically skilled Level 1 NOC Analyst to join our Network Operations Center (NOC) team. This entry-level role is ideal for individuals passionate about IT infrastructure, eager to grow their skills, and committed to delivering exceptional support in a fast-paced environment.
Key Responsibilities:
Monitor network and system alerts using modern monitoring tools (e.g., SolarWinds, Datadog, PRTG)
Perform initial triage and troubleshooting of incidents related to network, server, and cloud infrastructure
Escalate unresolved issues to Level 2/3 support teams with detailed documentation
Provide remote technical support for desktops, laptops, mobile devices, and peripherals
Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive
Perform basic Active Directory tasks (password resets, account unlocks, group membership changes)
Troubleshoot basic network issues (e.g., switch port connectivity, DHCP/DNS issues, VPN access)
Document incidents, resolutions, and procedures in the ticketing system (e.g., ServiceNow, ConnectWise)
Assist with patch management, endpoint protection, and system updates
Participate in rotating on-call schedule, including occasional nights and weekends
Required Qualifications:
1–2 years of experience in a technical support, help desk, or NOC environment
Familiarity with Windows 10/11 and macOS environments
Understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN
Experience with Microsoft 365 administration and troubleshooting
Basic knowledge of Active Directory and Group Policy
Strong analytical and critical thinking skills
Excellent communication and customer service abilities
Ability to prioritize tasks and work independently or as part of a team
Must be able to lift up to 50 lbs. (e.g., monitors, printers, networking equipment)
A valid driver's license
Preferred Qualifications:
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Azure Fundamentals
Experience with remote monitoring and management (RMM) tools
Exposure to virtualization platforms (e.g., VMware, Hyper-V, Proxmox)
Familiarity with scripting (PowerShell) and automation tools
Experience supporting cloud platforms (Azure, AWS)
This position is based in our Hauppauge, Long Island office. A valid driver's license is required.
CCS Offers:
Competitive salaries
Comprehensive benefits including:
Medical and dental plans
Company paid vision and short and long term disability plans
Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
401K with employer match
Tuition reimbursement
Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
Company paid life Insurance
Paid holidays and vacation
Technical certification gift card rewards program
Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!
EEO Statement:
Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.
Back (https://phh.tbe.taleo.net/phh01/ats/careers/v2/searchResults?org=CUSTOMONLINE&cws=37) Share