Overview
Director, US HR Operations Lead Galderma
At Galderma we're unique and we embrace difference. Whether it's the unique breadth of our integrated offering that covers Aesthetics, Consumer, and Prescription products; or our commitment to recognising and rewarding people for the contribution they make - working here isn't like anywhere else. At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the opportunity to gain new and challenging work experiences and create an impact.
Responsibilities
- Leadership and Team Management: Lead and mentor a team responsible for payroll, benefits, and HR operations, fostering a collaborative and high-performance culture.
- Oversee the performance, development, and engagement of team members to ensure alignment with organizational objectives.
- Payroll Management: Manage end-to-end payroll processes for US and Canadian employees, ensuring accuracy, compliance, and timeliness; implement and maintain payroll policies, procedures, and controls; lead payroll optimization and harmonization projects within the global framework.
- Benefits Administration: Administer employee benefits programs, coordinate open enrollment periods, manage relationships with providers, and ensure regulatory compliance.
- HR Operations and Administration: Oversee onboarding, offboarding, benefits administration, and data management; collaborate with cross-functional teams to streamline HR processes and enhance the employee experience; maintain understanding of HR processes, information systems, and governance.
- Workday Implementation and Integration: Lead the implementation, maintenance, and optimization of Workday processes with ADP integration to ensure tax and regulatory compliance; troubleshoot system issues and implement upgrades; co-create and implement process standardization.
- Compliance and Regulatory Management: Ensure compliance with federal, state, and provincial payroll and benefits regulations in the US; monitor changes and implement necessary adjustments to policies and procedures.
- Project Management: Lead strategic projects related to payroll, HR operations, and system enhancements, including expanding the service model to new countries; develop project plans, allocate resources, and track milestones.
- Reporting and Analytics: Develop and maintain reporting systems to track payroll, benefits, and HR metrics; analyze data to identify trends and opportunities; provide regular reports to senior management and stakeholders.
- Workday End-User Support and HR Help Desk: Provide end-user support for Workday, manage the HR help desk, and train employees on Workday functionalities and updates.
- Employee Experience Initiatives: Develop initiatives to enhance engagement, satisfaction, and retention; collaborate with HR Business Partners to address employee needs and concerns; foster a positive work environment.
- 401(k) Finance Payroll Controls and Reconciliations: Oversee 401(k) plan administration, implement payroll controls and reconciliations, and coordinate with Finance for audits; ensure accuracy and regulatory compliance.
- Service Reporting & People Analytics GPO: Develop the people analytics approach, standardize data collection and reporting, and implement service reporting frameworks to measure HR operations performance across regions.
As the US HR Operations Lead , you will oversee payroll, benefits, and HR administration, ensuring US compliance regulations. You will manage third-party vendors, including ADP, and lead the implementation and integration of Workday processes with ADP to ensure tax and regulatory compliance and outstanding payroll quality.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, or related field; Master's preferred.
- Minimum of 10 years of progressive experience in HR operations, payroll management, and shared services; experience in a publicly listed company and dynamic startup-like environments is preferred.
- Strong knowledge of US payroll processes, compliance requirements, and regulatory standards.
- Experience managing payroll managed services - ADP, with Expertise in WorkforceNow and Workday integration.
- Deep expertise in end-to-end 401(k) plan management within payroll.
- Experience leading and developing high-performing teams in a matrixed environment.
- Proficiency in process improvement methodologies (e.g., Six Sigma/Lean) and driving operational efficiencies.
- Demonstrated expertise in HR systems, particularly Workday and ADP, including implementation.
- Excellent project management skills with the ability to handle multiple priorities in a fast-paced environment; experience with transformation/change management in multi-country contexts.
- Strong analytical and problem-solving abilities; attention to detail and accuracy.
- Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels.
- Fluency in English; French desirable; Spanish highly desirable; other languages are a plus.
Success Criteria
- Payroll accuracy rate with minimal errors
- Time to resolve payroll issues
- Benefits enrollment rate
- Employee satisfaction and engagement metrics
- Vendor performance against SLAs
- Compliance and audit results
- Process improvement initiatives
- HR system utilization (e.g., Workday)
- Employee turnover rate
- 401(k) plan participation and compliance
- Project completion on time and within budget
- Employee help resolution time through Workday Help
- People analytics insight delivery
- Service reporting quality and consistency
What we offer in return
You will be working for an organization that embraces diversity and inclusion and believes we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will have access to a range of benefits, including competitive compensation, opportunity for annual bonus, and career advancement and cross-training opportunities.
Next Steps
- If your profile is a match, you will be invited for a first virtual conversation with the recruiter.
- The next step is a virtual conversation with the hiring manager.
- The final step is a panel conversation with the extended team.
Our people make a difference
At Galderma, you'll work with people who are like you and people who are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos create an environment where people can thrive.
Employer's Rights
This job description does not list all duties and responsibilities. You may be asked to perform additional tasks as needed. The employer reserves the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Job details
- Seniority level : Director
- Employment type : Full-time
- Job function : Human Resources
- Industries : Professional Services
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