Contra Costa College
Overview
Join to apply for the
Eligibility Work Supervisor
role at
Contra Costa College . The Employment and Human Services Department at Contra Costa County is seeking applications for Eligibility Work Supervisor. There are five vacancies for this role. The department aims to provide resources that support, protect, and empower individuals and families to achieve self-sufficiency, and values exceptional customer service, open communication, ethical behavior, and diversity. We Are Looking For Someone Who Is
Flexible, reliable, and able to thrive in a dynamic environment Committed to helping staff learn and grow A creative problem-solver who engages with staff to improve workflows and service delivery An approachable leader who helps foster an inclusive and compassionate culture for staff and customers Proactive, self-motivated, and driven to achieve goals and meet mandates A collaborative team player focused on customer service What you will typically be responsible for
Planning, assigning, and monitoring work for policy compliance, timeliness and accuracy of benefit issuance, error trends, training needs, and customer service outcomes Communicating and collaborating with management, peers, and subordinates to resolve operational challenges and customer escalations Mentoring, coaching, and counseling staff for professional development and performance improvement Assessing workload challenges and participating in operational process improvement efforts Conducting individual and group staff meetings to communicate error trends and policy compliance concerns, provide additional training, inform staff of key policy and operational changes, and solicit ideas and feedback from staff Ensuring accurate and timely submission of time sheets and time studies Desirable Qualifications
Experience in navigating difficult conversations while meeting competing deadlines Experience in working with people from diverse backgrounds Selection Process
Application Filing and Evaluation: Applications will be evaluated to determine candidates who advance to the next phase, including a supplemental questionnaire. Online Written Skills Assessment: Candidates who meet the Minimum Qualifications will be invited to complete an online skills assessment measuring competencies such as action and results focus, ownership and accountability, integrity, and customer focus. The assessment is remote and requires a reliable internet connection (not available on mobile devices). The assessment is weighted at 100%. The Human Resources Department may change the examination steps in accordance with regulations and accepted practices. For recruitment questions, contact Matthew Damm at matthew.damm@hrd.cccounty.us. For technical issues, contact the Government Jobs applicant support team at +1 855-524-5627. Minimum Qualifications
License Required:
Possession of a valid California drivers license. Out-of-state licenses accepted during the application process. Education:
Completion of 60 semester units or 90 quarter units at an accredited college or university, including at least 12 semester or 18 quarter units in psychology, sociology, social welfare, or a closely related field. Experience:
Three years of full-time or equivalent experience in public assistance eligibility determination in Contra Costa County, including one year performing duties as a Social Service Program Assistant and/or Medi-Cal Program Assistant in Contra Costa County. OR Three years and six months of full-time or equivalent experience in public assistance eligibility determination with multi-program experience and client contact in a California County Department of Social Services equivalent to the above. Substitution for Education:
Additional qualifying experience may be substituted for the required education on a year-for-year basis up to a maximum of two years. Disqualifying/Discretionary Information
Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Other Industries:
Higher Education Additional Information
To read the complete job description, please visit Eligibility Work Supervisor. The eligible list established from this recruitment may be used to fill future openings for up to six (6) months. EEO/Disclosures
Equal Employment Opportunity: Contra Costa County considers all applicants without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected status. Disaster Service Worker: All County employees are designated Disaster Service Workers and must complete related training and be available to report in emergencies. Conviction History: After a conditional offer, fingerprinting will be required to determine if the conviction history affects duties. Having a conviction history does not automatically preclude employment. For inquiries about benefits, visit the county employee benefits site. Notes: The following supplemental questions assess qualifications. Do not answer by referring to attached resumes. Please answer truthfully. Understanding and agreement to the supplemental questionnaire terms. Drivers license possession status. Highest educational attainment. 60 semester/90 quarter units with specific coursework included? Substitution of education with experience limits. Experience in public assistance eligibility determination in Contra Costa County. Experience as Social Service Program Assistant and/or Medi-Cal Program Assistant. Multi-program experience in California County DSS. Whether you meet educational requirements or have substitute experience. If answering Yes to substitution, describe your experience. Acknowledgment and agreement to the truthfulness of the provided information. Referral notices, sample listings, and additional job postings are provided for informational purposes and do not guarantee employment. #J-18808-Ljbffr
Join to apply for the
Eligibility Work Supervisor
role at
Contra Costa College . The Employment and Human Services Department at Contra Costa County is seeking applications for Eligibility Work Supervisor. There are five vacancies for this role. The department aims to provide resources that support, protect, and empower individuals and families to achieve self-sufficiency, and values exceptional customer service, open communication, ethical behavior, and diversity. We Are Looking For Someone Who Is
Flexible, reliable, and able to thrive in a dynamic environment Committed to helping staff learn and grow A creative problem-solver who engages with staff to improve workflows and service delivery An approachable leader who helps foster an inclusive and compassionate culture for staff and customers Proactive, self-motivated, and driven to achieve goals and meet mandates A collaborative team player focused on customer service What you will typically be responsible for
Planning, assigning, and monitoring work for policy compliance, timeliness and accuracy of benefit issuance, error trends, training needs, and customer service outcomes Communicating and collaborating with management, peers, and subordinates to resolve operational challenges and customer escalations Mentoring, coaching, and counseling staff for professional development and performance improvement Assessing workload challenges and participating in operational process improvement efforts Conducting individual and group staff meetings to communicate error trends and policy compliance concerns, provide additional training, inform staff of key policy and operational changes, and solicit ideas and feedback from staff Ensuring accurate and timely submission of time sheets and time studies Desirable Qualifications
Experience in navigating difficult conversations while meeting competing deadlines Experience in working with people from diverse backgrounds Selection Process
Application Filing and Evaluation: Applications will be evaluated to determine candidates who advance to the next phase, including a supplemental questionnaire. Online Written Skills Assessment: Candidates who meet the Minimum Qualifications will be invited to complete an online skills assessment measuring competencies such as action and results focus, ownership and accountability, integrity, and customer focus. The assessment is remote and requires a reliable internet connection (not available on mobile devices). The assessment is weighted at 100%. The Human Resources Department may change the examination steps in accordance with regulations and accepted practices. For recruitment questions, contact Matthew Damm at matthew.damm@hrd.cccounty.us. For technical issues, contact the Government Jobs applicant support team at +1 855-524-5627. Minimum Qualifications
License Required:
Possession of a valid California drivers license. Out-of-state licenses accepted during the application process. Education:
Completion of 60 semester units or 90 quarter units at an accredited college or university, including at least 12 semester or 18 quarter units in psychology, sociology, social welfare, or a closely related field. Experience:
Three years of full-time or equivalent experience in public assistance eligibility determination in Contra Costa County, including one year performing duties as a Social Service Program Assistant and/or Medi-Cal Program Assistant in Contra Costa County. OR Three years and six months of full-time or equivalent experience in public assistance eligibility determination with multi-program experience and client contact in a California County Department of Social Services equivalent to the above. Substitution for Education:
Additional qualifying experience may be substituted for the required education on a year-for-year basis up to a maximum of two years. Disqualifying/Discretionary Information
Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Other Industries:
Higher Education Additional Information
To read the complete job description, please visit Eligibility Work Supervisor. The eligible list established from this recruitment may be used to fill future openings for up to six (6) months. EEO/Disclosures
Equal Employment Opportunity: Contra Costa County considers all applicants without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected status. Disaster Service Worker: All County employees are designated Disaster Service Workers and must complete related training and be available to report in emergencies. Conviction History: After a conditional offer, fingerprinting will be required to determine if the conviction history affects duties. Having a conviction history does not automatically preclude employment. For inquiries about benefits, visit the county employee benefits site. Notes: The following supplemental questions assess qualifications. Do not answer by referring to attached resumes. Please answer truthfully. Understanding and agreement to the supplemental questionnaire terms. Drivers license possession status. Highest educational attainment. 60 semester/90 quarter units with specific coursework included? Substitution of education with experience limits. Experience in public assistance eligibility determination in Contra Costa County. Experience as Social Service Program Assistant and/or Medi-Cal Program Assistant. Multi-program experience in California County DSS. Whether you meet educational requirements or have substitute experience. If answering Yes to substitution, describe your experience. Acknowledgment and agreement to the truthfulness of the provided information. Referral notices, sample listings, and additional job postings are provided for informational purposes and do not guarantee employment. #J-18808-Ljbffr