Contra Costa County, CA
Eligibility Work Supervisor
Contra Costa County, CA, San Francisco, California, United States, 94199
Salary :
$87,568.54 - $111,828.66 Annually Location :
Contra Costa County, CA Job Type:
Permanent Full-Time Job Number:
XHHA-2025A Department:
Employment & Human Services Opening Date:
09/03/2025 Closing Date:
9/17/2025 11:59 PM Pacific FLSA:
Exempt Bargaining Unit:
KK
The Position Why join the Contra Costa Employment & Human Services Department (EHSD)?
The Employment and Human Services Department is currently seeking applications for Eligibility Work Supervisor. There are currently five (5) vacancies for this role.
Contra Costa County's Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.
We are looking for someone who is:
Flexible, reliable, and able to thrive in a dynamic environment Committed to helping staff learn and grow A creative problem-solver who engages with staff to improve workflows and service delivery An approachable leader who helps foster an inclusive and compassionate culture for staff and customers alike Proactive, self-motivated, and driven to achieve goals and meet mandates A collaborative team player focused on customer service What you will typically be responsible for:
Planning, assigning, and monitoring work for policy compliance, timeliness and accuracy of benefit issuance, error trends, training needs, and customer service outcomes Communicating and collaborating with management, peers, and subordinates to resolve operational challenges and customer escalations Mentoring, coaching, and counseling staff for professional development and performance improvement Assessing workload challenges and participating in operational process improvement efforts Conducting individual and group staff meetings to communicate error trends and policy compliance concerns, provide additional training, inform staff of key policy and operational changes, and solicit ideas and feedback from staff Ensuring accurate and timely submission of time sheets and time studies A few reasons you might love this job:
You will work as part of a team to deliver food, medical, shelter, employment, and cash assistance to the most vulnerable members of the community You will coach and mentor others to meet their professional development goals You will work with a diverse community and team A few challenges you might face in this job:
This role requires a high level of responsibility in a fast-paced environment You will need to assist customers in very difficult and stressful situations There may be times when you support staff through regular policy and system changes You will need to navigate workload challenges with limited resources Competencies Required:
Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data Critical Thinking: Analytically and logically evaluating information, propositions, and claims Problem Solving: Identifying and analyzing problems in order to propose new ways to do business Using Technology: Working with electronic hardware and software applications Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability Customer Focus: Attending to the needs and expectations of customers Handling & Resolving Conflict: Managing interpersonally strained situations Coaching & Developing Others: Supporting others in stretching and expanding their capabilities Managing Performance: Ensuring superior individual and group performance Teamwork: Collaborating with others to achieve shared goals To read the complete job description, please visit:
The eligible list established from this recruitment may be used to fill future openings for up to six (6) months. Minimum Qualifications
License Required:
Possession of a valid California driver's license. Out of state valid motor vehicle operator's license will be accepted during the application process.
Education : Completion of 60 semester units or 90 quarter units at an accredited college or university which included at least 12 semester or 18 quarter units in psychology, sociology, social welfare, or a closely related field.
Experience:
Three years of full-time or its equivalent experience in public assistance eligibility determination in Contra Costa County of which one year must have been performing duties as a Social Service Program Assistant and/or Medi-Cal Program Assistant in Contra Costa County.
OR
Three years and six months of full-time or its equivalent experience in public assistance eligibility determination that involves multi-program experience and client contact in a California County Department of Social Services equivalent to Social Service Program Assistant and/or Medi-Cal Program Assistant in Contra Costa County.
Substitution for Education : Additional qualifying experience may be substituted for the required education on a year-for-year basis up to a maximum of two years.
Desirable Qualifications:
Experience in navigating difficult conversations while meeting competing deadlines Experience in working with people from diverse backgrounds
Selection Process
1. Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
2. Online Written Skills Assessment : Candidates who meet the Minimum Qualifications will be invited to participate in the Online Written Skills Assessment. This assessment will be conducted to measure candidates' competencies as they relate to the job. These competencies may include but are not limited to: action and results focused, displaying ownership and accountability, professional integrity, and/or customer focus. The online skills assessment will be administered remotely using a computer. You will need access to a reliable internet connection to take the assessment. You will not be able to take the assessment using a mobile device such as a cell phone. (Weighted 100%) The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment-specific questions, please contact Matthew Damm at . For any technical issues, please contact the Government Jobs' applicant support team for assistance at + 1 855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to 01
The purpose of the questionnaire is to provide applicants the opportunity to elaborate on their experience, education, and training for the Eligibility Work Supervisor position and to assist the HR staff in assessing each applicant's qualifications.
Your responses to the questionnaire will be used to better understand your relevant experience, education, and training to determine which applicants will be invited to participate in the next step of the recruitment process.
Do not answer any of the questions by indicating "see attached application or see resume."
I understand
02
Do you possess a valid California driver's license or out-of-state valid motor vehicle operator's license?
Yes No
03
Please select the option that best matches your HIGHEST educational attainment.(Do not include units that are in progress)
High School Diploma / G.E.D. / High School Proficiency Certificate Attended some college and possess 0-29 semester / 0-44 quarter units of coursework from an accredited college/university Attended some college and possess 30-59 semester / 45-89 quarter units of coursework from an accredited college/university Attended some college and possess 60+ semester / 90+ quarter units of coursework from an accredited college/university Completion of an Associate's Degree from an accredited college/university Completion of a Bachelor's Degree from an accredited college/university Completion of a Master's Degree or higher from an accredited college/university None of the above
04
Did you complete 60 semester units or 90 quarter units at an accredited college or university
which included at least 12 semester or 18 quarter units in psychology, sociology, social welfare, or a closely related field?
Yes No
05
How many years of full-time experience, or its equivalent, do you possess in public assistance eligibility determination in Contra Costa County?
5 years or more of experience as described 4 years or more, but less than 5 years, of experience as described 3 years or more, but less than 4 years, of experience as described 2 years or more, but less than 3 years, of experience as described 1 year or more, but less than 2 years, of experience as described Less than 1 year of experience as described I do not possess any experience as described
06
Do you possess at least 1 year of full-time experience, or its equivalent, performing duties as a Social Service Program Assistant and/or Medi-Cal Program Assistant in Contra Costa County?
Yes No
07
How many years of full-time or its equivalent experience, do you possess in public assistance eligibility determination that involves multi-program experience and client contact in a California County Department of Social Services equivalent to Social Service Program Assistant and/or Medi-Cal Program Assistant in Contra Costa County?
5 years or more of experience as described 4 years or more, but less than 5 years, of experience as described 3 years or more, but less than 4 years of experience as described 2 years or more, but less than 3 years of experience as described 1 year or more, but less than 2 years of experience as described Less than 1 year of experience as described I do not possess any experience as described
08
I do not meet the educational qualifications (60 semester units or 90 quarter units at an accredited college or university which included at least 12 semester or 18 quarter units in psychology, sociology, social welfare, or a closely related field), but have additional experience.
Please note, you can only substitute up to 2 years of experience.
Yes No Not applicable, I meet the educational requirement.
09
If you answered "Yes" to the previous question, please describe your experience. For each position held, provide the following information: • Years and months of experience • Percentage (%) of time spent supporting this function • Employer's name • Official work title
If not applicable, enter N/A. 10
By checking this box, I am confirming that all statements made in this supplemental questionnaire and on the application are accurate and true; and I understand that misstatements or omissions of material facts will result in being rejected from this recruitment process, or released from future employment with Contra Costa County.
I agree
Required Question
$87,568.54 - $111,828.66 Annually Location :
Contra Costa County, CA Job Type:
Permanent Full-Time Job Number:
XHHA-2025A Department:
Employment & Human Services Opening Date:
09/03/2025 Closing Date:
9/17/2025 11:59 PM Pacific FLSA:
Exempt Bargaining Unit:
KK
The Position Why join the Contra Costa Employment & Human Services Department (EHSD)?
The Employment and Human Services Department is currently seeking applications for Eligibility Work Supervisor. There are currently five (5) vacancies for this role.
Contra Costa County's Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.
We are looking for someone who is:
Flexible, reliable, and able to thrive in a dynamic environment Committed to helping staff learn and grow A creative problem-solver who engages with staff to improve workflows and service delivery An approachable leader who helps foster an inclusive and compassionate culture for staff and customers alike Proactive, self-motivated, and driven to achieve goals and meet mandates A collaborative team player focused on customer service What you will typically be responsible for:
Planning, assigning, and monitoring work for policy compliance, timeliness and accuracy of benefit issuance, error trends, training needs, and customer service outcomes Communicating and collaborating with management, peers, and subordinates to resolve operational challenges and customer escalations Mentoring, coaching, and counseling staff for professional development and performance improvement Assessing workload challenges and participating in operational process improvement efforts Conducting individual and group staff meetings to communicate error trends and policy compliance concerns, provide additional training, inform staff of key policy and operational changes, and solicit ideas and feedback from staff Ensuring accurate and timely submission of time sheets and time studies A few reasons you might love this job:
You will work as part of a team to deliver food, medical, shelter, employment, and cash assistance to the most vulnerable members of the community You will coach and mentor others to meet their professional development goals You will work with a diverse community and team A few challenges you might face in this job:
This role requires a high level of responsibility in a fast-paced environment You will need to assist customers in very difficult and stressful situations There may be times when you support staff through regular policy and system changes You will need to navigate workload challenges with limited resources Competencies Required:
Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data Critical Thinking: Analytically and logically evaluating information, propositions, and claims Problem Solving: Identifying and analyzing problems in order to propose new ways to do business Using Technology: Working with electronic hardware and software applications Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability Customer Focus: Attending to the needs and expectations of customers Handling & Resolving Conflict: Managing interpersonally strained situations Coaching & Developing Others: Supporting others in stretching and expanding their capabilities Managing Performance: Ensuring superior individual and group performance Teamwork: Collaborating with others to achieve shared goals To read the complete job description, please visit:
The eligible list established from this recruitment may be used to fill future openings for up to six (6) months. Minimum Qualifications
License Required:
Possession of a valid California driver's license. Out of state valid motor vehicle operator's license will be accepted during the application process.
Education : Completion of 60 semester units or 90 quarter units at an accredited college or university which included at least 12 semester or 18 quarter units in psychology, sociology, social welfare, or a closely related field.
Experience:
Three years of full-time or its equivalent experience in public assistance eligibility determination in Contra Costa County of which one year must have been performing duties as a Social Service Program Assistant and/or Medi-Cal Program Assistant in Contra Costa County.
OR
Three years and six months of full-time or its equivalent experience in public assistance eligibility determination that involves multi-program experience and client contact in a California County Department of Social Services equivalent to Social Service Program Assistant and/or Medi-Cal Program Assistant in Contra Costa County.
Substitution for Education : Additional qualifying experience may be substituted for the required education on a year-for-year basis up to a maximum of two years.
Desirable Qualifications:
Experience in navigating difficult conversations while meeting competing deadlines Experience in working with people from diverse backgrounds
Selection Process
1. Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
2. Online Written Skills Assessment : Candidates who meet the Minimum Qualifications will be invited to participate in the Online Written Skills Assessment. This assessment will be conducted to measure candidates' competencies as they relate to the job. These competencies may include but are not limited to: action and results focused, displaying ownership and accountability, professional integrity, and/or customer focus. The online skills assessment will be administered remotely using a computer. You will need access to a reliable internet connection to take the assessment. You will not be able to take the assessment using a mobile device such as a cell phone. (Weighted 100%) The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment-specific questions, please contact Matthew Damm at . For any technical issues, please contact the Government Jobs' applicant support team for assistance at + 1 855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to 01
The purpose of the questionnaire is to provide applicants the opportunity to elaborate on their experience, education, and training for the Eligibility Work Supervisor position and to assist the HR staff in assessing each applicant's qualifications.
Your responses to the questionnaire will be used to better understand your relevant experience, education, and training to determine which applicants will be invited to participate in the next step of the recruitment process.
Do not answer any of the questions by indicating "see attached application or see resume."
I understand
02
Do you possess a valid California driver's license or out-of-state valid motor vehicle operator's license?
Yes No
03
Please select the option that best matches your HIGHEST educational attainment.(Do not include units that are in progress)
High School Diploma / G.E.D. / High School Proficiency Certificate Attended some college and possess 0-29 semester / 0-44 quarter units of coursework from an accredited college/university Attended some college and possess 30-59 semester / 45-89 quarter units of coursework from an accredited college/university Attended some college and possess 60+ semester / 90+ quarter units of coursework from an accredited college/university Completion of an Associate's Degree from an accredited college/university Completion of a Bachelor's Degree from an accredited college/university Completion of a Master's Degree or higher from an accredited college/university None of the above
04
Did you complete 60 semester units or 90 quarter units at an accredited college or university
which included at least 12 semester or 18 quarter units in psychology, sociology, social welfare, or a closely related field?
Yes No
05
How many years of full-time experience, or its equivalent, do you possess in public assistance eligibility determination in Contra Costa County?
5 years or more of experience as described 4 years or more, but less than 5 years, of experience as described 3 years or more, but less than 4 years, of experience as described 2 years or more, but less than 3 years, of experience as described 1 year or more, but less than 2 years, of experience as described Less than 1 year of experience as described I do not possess any experience as described
06
Do you possess at least 1 year of full-time experience, or its equivalent, performing duties as a Social Service Program Assistant and/or Medi-Cal Program Assistant in Contra Costa County?
Yes No
07
How many years of full-time or its equivalent experience, do you possess in public assistance eligibility determination that involves multi-program experience and client contact in a California County Department of Social Services equivalent to Social Service Program Assistant and/or Medi-Cal Program Assistant in Contra Costa County?
5 years or more of experience as described 4 years or more, but less than 5 years, of experience as described 3 years or more, but less than 4 years of experience as described 2 years or more, but less than 3 years of experience as described 1 year or more, but less than 2 years of experience as described Less than 1 year of experience as described I do not possess any experience as described
08
I do not meet the educational qualifications (60 semester units or 90 quarter units at an accredited college or university which included at least 12 semester or 18 quarter units in psychology, sociology, social welfare, or a closely related field), but have additional experience.
Please note, you can only substitute up to 2 years of experience.
Yes No Not applicable, I meet the educational requirement.
09
If you answered "Yes" to the previous question, please describe your experience. For each position held, provide the following information: • Years and months of experience • Percentage (%) of time spent supporting this function • Employer's name • Official work title
If not applicable, enter N/A. 10
By checking this box, I am confirming that all statements made in this supplemental questionnaire and on the application are accurate and true; and I understand that misstatements or omissions of material facts will result in being rejected from this recruitment process, or released from future employment with Contra Costa County.
I agree
Required Question