Technology at Arizona State University
Systems Support Analyst Sr.
Technology at Arizona State University, Tempe, Arizona, us, 85285
Join to apply for the
Systems Support Analyst Sr.
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Technology at Arizona State University 1 day ago Be among the first 25 applicants Join to apply for the
Systems Support Analyst Sr.
role at
Technology at Arizona State University Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms- collaborating across our teams as well as participating in ET/ASU events and programs. Prioritizes focus and adapts to a dynamic environment, allocating resources and expertise where needed. Collaborates routinely with other teams, vendors, and organizations to identify, plan, and implement solutions to a variety of small to large-scale IT needs. Serves as technical, process, and policy expert providing guidance to staff, customer units, and the broader ASU community. Support day-to-day endpoint operations across Windows and macOS platforms, including desktops, laptops, mobile devices, network printers, and peripherals. Use JAMF, Intune, SCCM, Active Directory, and Group Policy for device management, software deployment, configuration, and policy enforcement. Image and configure computers using approved standards, perform hardware replacements and upgrades, troubleshoot complex software/hardware/network issues, and coordinate vendor warranty repairs as needed. Manage IT inventory and lifecycle processes, ensuring timely procurement, replacement, and alignment with organizational standards. Respond to and resolve support requests through multiple channels (ticketing system, phone, email, chat, remote tools) with urgency and professionalism. Maintain accurate work records, create documentation, and contribute to continuous service improvement. Trace and troubleshoot wired and wireless network connectivity problems; work with appropriate responsible unit(s) or teams based on findings and ensure timely resolution of connection issues. Identify evolving technology needs and implement forward-thinking solutions that improve operational efficiency, user experience, and long-term support outcomes. Serve as a subject-matter expert to staff, faculty, and student workers, providing guidance on technology tools, support processes, and recommendations for hardware and software purchases. Leverage AI in routine tasks and contribute ideas for using AI to improve the units efficiency and overall performance. Desired Qualifications: Proven ability to self-manage, adapt to shifting priorities, and meet service expectations in a dynamic support environment. Extensive experience supporting executive-level users and systems with discretion, professionalism, and attention to detail. Demonstrated success in troubleshooting hardware and software issues across multiple platforms and environments. Strong technical customer service background, including support provided via phone, chat, tickets, and in-person channels to diverse user groupsideally in an educational or enterprise setting. Experience routing support requests, tracking metrics, and ensuring alignment with service partnership agreements (SPAs). Ability to identify and implement proactive, technology-driven solutions that improve user experience and operational efficiency. Deep understanding of the end-to-end troubleshooting process, with the ability to apply creative, remote, and in-person problem-solving strategies. Proficiency with enterprise support tools including SCCM, JAMF, InTune, ServiceNow, Active Directory, and Group Policy. Experience supporting Windows 10/11 and macOS operating systems, along with common productivity platforms like Outlook, Office 365, Gmail, and file storage solutions (Dropbox, OneDrive, Google Drive). Skilled in supporting A/V and hybrid collaboration tools (Zoom, Microsoft Teams, WebEx), as well as conference rooms, lab environments, and other standardized technology spaces. Knowledge of enterprise networking concepts and protocols, including TCP/IP, Ethernet, wireless, and group policy management. Effective verbal and written communicator with the ability to convey technical information to both technical and non-technical audiences. Demonstrated ability to model empathy, compassion, and emotional intelligence. Experience in a values-driven organization with a strong commitment to inclusion and belonging. Ability to cultivate a psychologically safe environment where all team members can thrive. Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment. Commitment to leading by example through effective communication, active participation, and advocacy for the institutions sustainability programs. Minimum Qualifications: Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking; frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 50 pounds; regularly required to work in cramped and enclosed areas and exposure to variations in temperature when deploying equipment. Regular review of completed tasks. Occupy office locations in various locations when the need arises. Office locations can be at Health Future Center, Tempe, Polytechnic, Downtown Phoenix, West Valley, Skysong. Primary Location : Tempe Campus About Enterprise Technology: Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States. Join the team that sparks human-centered innovation! ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration. Mission oriented.
Everything we do is to advance ASUs charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first. Flexibility.
Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week. Culture forward.
We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered. Scale of impact.
Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities. World-class, low cost education.
Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASUs top ranked programs with major tuition breaks. Exposure to industry giants.
ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact. Enterprise Technology Desktop Services is seeking a Systems Support Analyst Senior to provide dedicated, on-site IT support to ASU Health. This role is ideal for a service-focused, technically skilled professional who can confidently support executive-level stakeholders and staff in a dynamic environment. The successful candidate will be responsible for managing endpoint support, including hardware, software, and peripheral troubleshooting, while also playing a key role in supporting emerging technologies and priorities. This position requires strong experience with MacOS and Windows 11, AV and collaboration tools such as Zoom, as well as a proactive approach to solving technical issues in dynamic, fast-paced environments. We are looking for someone who is dependable, adaptable, and brings a high level of professionalism and customer service to every interaction. As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture. Whats in it for you: Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes: (Click here to explore options.) Access to professional development and hands-on learning Workday Learning courses covering a variety of topics Tuition reduction for degree programs at ASU Opportunities for manager-approved specialized training and certifications based on department needs Driving Requirement: This position may require driving. Employee must possess a valid US Drivers license of the appropriate class and required endorsements throughout employment. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Higher Education Referrals increase your chances of interviewing at Technology at Arizona State University by 2x Inferred from the description for this job
Medical insurance Vision insurance Tuition assistance Paid maternity leave Get notified about new System Support Analyst jobs in
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Systems Support Analyst Sr.
role at
Technology at Arizona State University 1 day ago Be among the first 25 applicants Join to apply for the
Systems Support Analyst Sr.
role at
Technology at Arizona State University Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms- collaborating across our teams as well as participating in ET/ASU events and programs. Prioritizes focus and adapts to a dynamic environment, allocating resources and expertise where needed. Collaborates routinely with other teams, vendors, and organizations to identify, plan, and implement solutions to a variety of small to large-scale IT needs. Serves as technical, process, and policy expert providing guidance to staff, customer units, and the broader ASU community. Support day-to-day endpoint operations across Windows and macOS platforms, including desktops, laptops, mobile devices, network printers, and peripherals. Use JAMF, Intune, SCCM, Active Directory, and Group Policy for device management, software deployment, configuration, and policy enforcement. Image and configure computers using approved standards, perform hardware replacements and upgrades, troubleshoot complex software/hardware/network issues, and coordinate vendor warranty repairs as needed. Manage IT inventory and lifecycle processes, ensuring timely procurement, replacement, and alignment with organizational standards. Respond to and resolve support requests through multiple channels (ticketing system, phone, email, chat, remote tools) with urgency and professionalism. Maintain accurate work records, create documentation, and contribute to continuous service improvement. Trace and troubleshoot wired and wireless network connectivity problems; work with appropriate responsible unit(s) or teams based on findings and ensure timely resolution of connection issues. Identify evolving technology needs and implement forward-thinking solutions that improve operational efficiency, user experience, and long-term support outcomes. Serve as a subject-matter expert to staff, faculty, and student workers, providing guidance on technology tools, support processes, and recommendations for hardware and software purchases. Leverage AI in routine tasks and contribute ideas for using AI to improve the units efficiency and overall performance. Desired Qualifications: Proven ability to self-manage, adapt to shifting priorities, and meet service expectations in a dynamic support environment. Extensive experience supporting executive-level users and systems with discretion, professionalism, and attention to detail. Demonstrated success in troubleshooting hardware and software issues across multiple platforms and environments. Strong technical customer service background, including support provided via phone, chat, tickets, and in-person channels to diverse user groupsideally in an educational or enterprise setting. Experience routing support requests, tracking metrics, and ensuring alignment with service partnership agreements (SPAs). Ability to identify and implement proactive, technology-driven solutions that improve user experience and operational efficiency. Deep understanding of the end-to-end troubleshooting process, with the ability to apply creative, remote, and in-person problem-solving strategies. Proficiency with enterprise support tools including SCCM, JAMF, InTune, ServiceNow, Active Directory, and Group Policy. Experience supporting Windows 10/11 and macOS operating systems, along with common productivity platforms like Outlook, Office 365, Gmail, and file storage solutions (Dropbox, OneDrive, Google Drive). Skilled in supporting A/V and hybrid collaboration tools (Zoom, Microsoft Teams, WebEx), as well as conference rooms, lab environments, and other standardized technology spaces. Knowledge of enterprise networking concepts and protocols, including TCP/IP, Ethernet, wireless, and group policy management. Effective verbal and written communicator with the ability to convey technical information to both technical and non-technical audiences. Demonstrated ability to model empathy, compassion, and emotional intelligence. Experience in a values-driven organization with a strong commitment to inclusion and belonging. Ability to cultivate a psychologically safe environment where all team members can thrive. Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment. Commitment to leading by example through effective communication, active participation, and advocacy for the institutions sustainability programs. Minimum Qualifications: Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking; frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 50 pounds; regularly required to work in cramped and enclosed areas and exposure to variations in temperature when deploying equipment. Regular review of completed tasks. Occupy office locations in various locations when the need arises. Office locations can be at Health Future Center, Tempe, Polytechnic, Downtown Phoenix, West Valley, Skysong. Primary Location : Tempe Campus About Enterprise Technology: Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States. Join the team that sparks human-centered innovation! ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration. Mission oriented.
Everything we do is to advance ASUs charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first. Flexibility.
Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week. Culture forward.
We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered. Scale of impact.
Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities. World-class, low cost education.
Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASUs top ranked programs with major tuition breaks. Exposure to industry giants.
ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact. Enterprise Technology Desktop Services is seeking a Systems Support Analyst Senior to provide dedicated, on-site IT support to ASU Health. This role is ideal for a service-focused, technically skilled professional who can confidently support executive-level stakeholders and staff in a dynamic environment. The successful candidate will be responsible for managing endpoint support, including hardware, software, and peripheral troubleshooting, while also playing a key role in supporting emerging technologies and priorities. This position requires strong experience with MacOS and Windows 11, AV and collaboration tools such as Zoom, as well as a proactive approach to solving technical issues in dynamic, fast-paced environments. We are looking for someone who is dependable, adaptable, and brings a high level of professionalism and customer service to every interaction. As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture. Whats in it for you: Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes: (Click here to explore options.) Access to professional development and hands-on learning Workday Learning courses covering a variety of topics Tuition reduction for degree programs at ASU Opportunities for manager-approved specialized training and certifications based on department needs Driving Requirement: This position may require driving. Employee must possess a valid US Drivers license of the appropriate class and required endorsements throughout employment. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Higher Education Referrals increase your chances of interviewing at Technology at Arizona State University by 2x Inferred from the description for this job
Medical insurance Vision insurance Tuition assistance Paid maternity leave Get notified about new System Support Analyst jobs in
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Glendale, AZ $72,717.00-$119,983.00 1 month ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr