Cynet Systems
Job Description
Pay Range:
$20hr - $25hr Troubleshooting problems related to desktops/Laptops, MAC, Windows operating systems, and O365/M365 applications. Troubleshooting Unified communication tools such as Teams, Zoom video call-related issues. Should be familiar with collaboration tools, meeting room equipment, and meeting room checks. Must have exposure to Windows 10 and 11 migration, user profiles management, and data backups. Troubleshooting Windows Profile, printers, and shared drives related issues. Troubleshooting network connectivity issues. Deploying a standard image on desktops and laptops using Endpoint Manager/Intune. To provide 1st line technical support, answering support queries via phone and email. To maintain a high degree of customer service for all support queries and adhere to all service management principles. Familiarity with IT Infrastructure tools such as Azure AD, Endpoint Manager/In tune, M365, etc, would be preferred.
Technical Proficiencies
To take ownership of user problems and be proactive when dealing with user issues. To log all calls on the call logging system. Ensure incidents, tasks, and problems are on ticketing Respond to inquiries from clients and help them resolve any hardware or software problems To escalate more complex calls to the relevant IT Support member. To notify relevant staff to arrange for external technical support where problems Pre-built PCs. Good Experience in desk-side support.
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Pay Range:
$20hr - $25hr Troubleshooting problems related to desktops/Laptops, MAC, Windows operating systems, and O365/M365 applications. Troubleshooting Unified communication tools such as Teams, Zoom video call-related issues. Should be familiar with collaboration tools, meeting room equipment, and meeting room checks. Must have exposure to Windows 10 and 11 migration, user profiles management, and data backups. Troubleshooting Windows Profile, printers, and shared drives related issues. Troubleshooting network connectivity issues. Deploying a standard image on desktops and laptops using Endpoint Manager/Intune. To provide 1st line technical support, answering support queries via phone and email. To maintain a high degree of customer service for all support queries and adhere to all service management principles. Familiarity with IT Infrastructure tools such as Azure AD, Endpoint Manager/In tune, M365, etc, would be preferred.
Technical Proficiencies
To take ownership of user problems and be proactive when dealing with user issues. To log all calls on the call logging system. Ensure incidents, tasks, and problems are on ticketing Respond to inquiries from clients and help them resolve any hardware or software problems To escalate more complex calls to the relevant IT Support member. To notify relevant staff to arrange for external technical support where problems Pre-built PCs. Good Experience in desk-side support.
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