NTT DATA North America
Overview
Desktop Support Technician
role at
NTT DATA North America . This position provides onsite support for end users at a client site, including management of the regional stockroom. The technician will own issues through resolution. This position is expected to start at the end of October. Responsibilities Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops, notebooks, printers May respond to calls after normal business hours per leader instructions Identifies potential issues that could adversely impact end user experience and takes corrective action Updates and resolves tickets in a timely manner to achieve service levels Utilizes a well-rounded knowledge of the policies and procedures for their work area Make policy recommendations to their manager and be an escalation point for less experienced team members
Basic Qualifications
2+ Years of Desktop/End User Support Experience High School Diploma or equivalent
Additional Preferences
Experience in a plant/manufacturing environment Undergraduate degree or some college coursework Strong knowledge of Windows operating system environment Solid client service skills A+ desktop or equivalent skill set is required Ability to physically perform general office requirements Must be able to perform essential responsibilities with or without reasonable accommodations Travel including overnight domestic trips may be required
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Accessibility and EEO
NTT DATA endeavors to make its website accessible to any and all users. If you need assistance completing the application process or have accessibility needs, please contact us. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For pay transparency information, please refer to applicable laws and company policies. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting
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Desktop Support Technician
role at
NTT DATA North America . This position provides onsite support for end users at a client site, including management of the regional stockroom. The technician will own issues through resolution. This position is expected to start at the end of October. Responsibilities Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops, notebooks, printers May respond to calls after normal business hours per leader instructions Identifies potential issues that could adversely impact end user experience and takes corrective action Updates and resolves tickets in a timely manner to achieve service levels Utilizes a well-rounded knowledge of the policies and procedures for their work area Make policy recommendations to their manager and be an escalation point for less experienced team members
Basic Qualifications
2+ Years of Desktop/End User Support Experience High School Diploma or equivalent
Additional Preferences
Experience in a plant/manufacturing environment Undergraduate degree or some college coursework Strong knowledge of Windows operating system environment Solid client service skills A+ desktop or equivalent skill set is required Ability to physically perform general office requirements Must be able to perform essential responsibilities with or without reasonable accommodations Travel including overnight domestic trips may be required
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Accessibility and EEO
NTT DATA endeavors to make its website accessible to any and all users. If you need assistance completing the application process or have accessibility needs, please contact us. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For pay transparency information, please refer to applicable laws and company policies. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting
#J-18808-Ljbffr