Synchrony
VP, Fraud Models, Tools and Technology Leader
Synchrony, Altamonte Springs, Florida, United States, 32717
Role Summary / Purpose
The VP, Fraud Models, Tools & Technology Leader is responsible for the overall leadership of the support functions of the Transactional Fraud strategy organization, including Fraud mitigation (CPP, emerging threats, trend detection), new client launches, Transaction Fraud Model Governance, Strategy Governance, MIS, and Data Management. The role drives innovation through leveraging PRISM teams for new data and technology builds, and resolves unique and nuanced issues, including escalations. It also oversees Vendor and 3rd Party Management and serves as the Transactional Fraud Data thought leader. The role interacts across the fraud landscape with PCM/clients, operations, enterprise fraud and other cross functional groups. Essential Responsibilities
Lead the Development and New Functionality of Decisioning Platforms, Data and Analytics, including Strategy Ownership of Advanced Defense, the SAS Fraud Management Platform, and the Alerting Processes. Lead the Implementation of Fraud Policy rules to ensure the correct infrastructure for Transactional Authentication is in place, validated, and monitored to minimize and mitigate authentication failures. Lead the New Client integration team in the delivery of new clients and production. Collaborate with authentication, fraud operations, special investigations, enterprise fraud, and client/other teams to balance fraud mitigation and customer experience. Manage partnerships with 3rd parties on breach data and compromised card signals; drive proactive fraud reissue campaigns for impacted accounts and cardholders. Manage 3rd Party Fraud tools to create multiple levels of fraud risk mitigation. Provide leadership in cross-functional engagements across fraud teams on projects and initiatives. Leverage Fraud Communication Platforms and Technology to drive best-in-class client cardholder experiences during transactions. Serve as the Transactional Fraud Strategy Data SME. Governance & Process Management
Monitor and drive model governance for transaction fraud models, supporting existing and new model builds and vendor offerings with ongoing monitoring and issue resolution per the MRM framework in partnership with modeling teams. Drive Strategy Governance and processes to ensure successful reviews by 2nd Line, 3rd Line, and regulators. Maintain process controls and regulatory review rhythm with Compliance, Legal & Fair Lending. Manage the Strategy control function for the 1st line Transactional Fraud Strategy team, including in-line quality assurance, issue management, exam management, and management of non-model tools and EUCs. Support regulatory exams, audits, and business continuity planning. Innovation & Collaboration
Provide vision for future landscape and enable agile teams and innovative techniques to enhance capabilities. Drive innovation investments and development of new tools and data solutions (PRISM, new models) to inform strategy decisions. Engage with networks (e.g., Visa, Mastercard) on industry trends, score models, and evolving fraud protection mechanisms. Perform other duties and/or special projects as assigned. Qualifications / Requirements
Bachelors degree and 7+ years of experience building analytically derived strategies within Fraud, Credit, Marketing, Risk or Collections in Financial services; or 10+ years in lieu of a Bachelors degree. 5+ years experience in strategy development or related analytics-focused work. 3+ years experience / active exposure in Fraud Management within consumer lending. 3+ years of experience with data tabulation or pattern recognition software (e.g., Tableau, SAS Viya, Neo4J). Desirable Characteristics
Natural curiosity and passion to drive change in consumer lending. Advanced programming with SAS, SQL, R, Python or equivalent. Experience analyzing large data sets to derive strategic insights and actionable credit insights. Knowledge of Transaction Fraud systems (e.g., SAS FM, Advanced Defense) and modeling tools. Experience developing Consumer / Commercial Fraud Strategies and conducting advanced data analysis and complex design algorithms. Experience using advanced modeling and data mining techniques (e.g., Machine Learning, Big Data) to develop/optimize Fraud strategies. Experience managing small to medium sized teams and strong communication/relationship management skills to interact with SYF senior leaders. Leadership experience operating at a strategic level within cross-functional teams. Masters Degree or MBA with advanced analytic focus, or equivalent degree. Grade / Level
Grade/Level: 13 Compensation
The salary range for this position is 155,000.00 - 260,000.00 USD annually and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted range will depend on experience and skills. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements
You must be 18 years or older. You must have a high school diploma or equivalent. You must be willing to take a drug test, undergo a background investigation and provide fingerprints as part of onboarding. You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service before posting to other roles; Level 8+ must have 18 months in position. All internal employees must meet performance expectations and obtain manager approval to post. Legal authorization to work in the U.S. is required. SYF does not sponsor visas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment
Were committed to an inclusive culture where your skills, experience, and voice are valued. We support Employee Resource Groups and value diversity and belonging. Reasonable Accommodation
Federal law requires reasonable accommodation for qualified individuals with disabilities. If you require accommodation to apply or perform your job, please contact us. The Career Support Line is 1-866-301-5627 (8am5pm CST, MonFri).
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The VP, Fraud Models, Tools & Technology Leader is responsible for the overall leadership of the support functions of the Transactional Fraud strategy organization, including Fraud mitigation (CPP, emerging threats, trend detection), new client launches, Transaction Fraud Model Governance, Strategy Governance, MIS, and Data Management. The role drives innovation through leveraging PRISM teams for new data and technology builds, and resolves unique and nuanced issues, including escalations. It also oversees Vendor and 3rd Party Management and serves as the Transactional Fraud Data thought leader. The role interacts across the fraud landscape with PCM/clients, operations, enterprise fraud and other cross functional groups. Essential Responsibilities
Lead the Development and New Functionality of Decisioning Platforms, Data and Analytics, including Strategy Ownership of Advanced Defense, the SAS Fraud Management Platform, and the Alerting Processes. Lead the Implementation of Fraud Policy rules to ensure the correct infrastructure for Transactional Authentication is in place, validated, and monitored to minimize and mitigate authentication failures. Lead the New Client integration team in the delivery of new clients and production. Collaborate with authentication, fraud operations, special investigations, enterprise fraud, and client/other teams to balance fraud mitigation and customer experience. Manage partnerships with 3rd parties on breach data and compromised card signals; drive proactive fraud reissue campaigns for impacted accounts and cardholders. Manage 3rd Party Fraud tools to create multiple levels of fraud risk mitigation. Provide leadership in cross-functional engagements across fraud teams on projects and initiatives. Leverage Fraud Communication Platforms and Technology to drive best-in-class client cardholder experiences during transactions. Serve as the Transactional Fraud Strategy Data SME. Governance & Process Management
Monitor and drive model governance for transaction fraud models, supporting existing and new model builds and vendor offerings with ongoing monitoring and issue resolution per the MRM framework in partnership with modeling teams. Drive Strategy Governance and processes to ensure successful reviews by 2nd Line, 3rd Line, and regulators. Maintain process controls and regulatory review rhythm with Compliance, Legal & Fair Lending. Manage the Strategy control function for the 1st line Transactional Fraud Strategy team, including in-line quality assurance, issue management, exam management, and management of non-model tools and EUCs. Support regulatory exams, audits, and business continuity planning. Innovation & Collaboration
Provide vision for future landscape and enable agile teams and innovative techniques to enhance capabilities. Drive innovation investments and development of new tools and data solutions (PRISM, new models) to inform strategy decisions. Engage with networks (e.g., Visa, Mastercard) on industry trends, score models, and evolving fraud protection mechanisms. Perform other duties and/or special projects as assigned. Qualifications / Requirements
Bachelors degree and 7+ years of experience building analytically derived strategies within Fraud, Credit, Marketing, Risk or Collections in Financial services; or 10+ years in lieu of a Bachelors degree. 5+ years experience in strategy development or related analytics-focused work. 3+ years experience / active exposure in Fraud Management within consumer lending. 3+ years of experience with data tabulation or pattern recognition software (e.g., Tableau, SAS Viya, Neo4J). Desirable Characteristics
Natural curiosity and passion to drive change in consumer lending. Advanced programming with SAS, SQL, R, Python or equivalent. Experience analyzing large data sets to derive strategic insights and actionable credit insights. Knowledge of Transaction Fraud systems (e.g., SAS FM, Advanced Defense) and modeling tools. Experience developing Consumer / Commercial Fraud Strategies and conducting advanced data analysis and complex design algorithms. Experience using advanced modeling and data mining techniques (e.g., Machine Learning, Big Data) to develop/optimize Fraud strategies. Experience managing small to medium sized teams and strong communication/relationship management skills to interact with SYF senior leaders. Leadership experience operating at a strategic level within cross-functional teams. Masters Degree or MBA with advanced analytic focus, or equivalent degree. Grade / Level
Grade/Level: 13 Compensation
The salary range for this position is 155,000.00 - 260,000.00 USD annually and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted range will depend on experience and skills. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements
You must be 18 years or older. You must have a high school diploma or equivalent. You must be willing to take a drug test, undergo a background investigation and provide fingerprints as part of onboarding. You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service before posting to other roles; Level 8+ must have 18 months in position. All internal employees must meet performance expectations and obtain manager approval to post. Legal authorization to work in the U.S. is required. SYF does not sponsor visas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment
Were committed to an inclusive culture where your skills, experience, and voice are valued. We support Employee Resource Groups and value diversity and belonging. Reasonable Accommodation
Federal law requires reasonable accommodation for qualified individuals with disabilities. If you require accommodation to apply or perform your job, please contact us. The Career Support Line is 1-866-301-5627 (8am5pm CST, MonFri).
#J-18808-Ljbffr