Synchrony
Role Summary/Purpose
The VP, Fraud Models, Tools & Technology Leader is responsible for the overall leadership of the support functions of the Transactional Fraud strategy organization, including fraud mitigation (CPP, emerging threats, trend detection), new client launches, Transaction Fraud Model Governance, Strategy Governance, MIS, and Data Management. The role drives innovation through leveraging PRISM teams for new data and technology builds, resolves unique and nuanced issues (including escalations), and involves Vendor and 3rd Party Management, supplier management, and serving as the Transactional Fraud Data thought leader. The role interacts across the fraud landscape with PCM/clients, operations, enterprise fraud, and other cross-functional groups.
Our Way of Working
(summary): Synchrony supports choice and flexibility with options to work from home, near a hub, or in an office. In-person engagement may be required occasionally for meetings, training, and culture events. Essential Responsibilities
Lead Transaction Fraud Strategy Platform Management, including development of decisioning platforms, data and analytics, and strategy ownership of Advanced Defense, the SAS Fraud Management Platform, and alerting processes. Lead the implementation of fraud policy rules to ensure proper infrastructure for transactional authentication, validation, and monitoring to minimize authentication failures. Lead the New Client integration team in delivering for new clients and production. Collaborate with authentication, fraud operations, special investigations, enterprise fraud, and client teams to balance fraud mitigation with customer experience. Manage partnerships with 3rd parties on breach data and compromised card signals; drive proactive fraud reissue campaigns for impacted accounts and cardholders. Manage 3rd party fraud tools to create multiple layers of fraud risk mitigation. Provide leadership in cross-functional engagements across Fraud teams on projects/initiatives. Leverage fraud communication platforms and technology to enhance client cardholder experiences. Serve as the Transactional Fraud Strategy Data SME.
Governance, Process Management
Monitor and drive model governance for transaction fraud models, supporting existing and new model builds and vendor offerings; monitor performance per the MRM framework in partnership with modeling teams. Drive Strategy Governance and processes to ensure successful reviews by 2nd/3rd Line and regulators. Maintain process controls and regulatory review rhythm with Compliance, Legal & Fair Lending. Manage the Strategy control function for the 1st line Transactional Fraud Strategy team, including in-line quality assurance of strategy changes, issue management, exam management, and management of non-model tools and EUCs. Support related regulatory exams, audits, and business continuity planning.
Innovation & Partner Collaboration
Provide vision for future capabilities and leverage agile teams and innovative techniques to enhance capabilities. Drive innovation investments and development of new tools and data solutions (PRISM, new models) to inform strategy decisions. Engage with networks (e.g., Visa, Mastercard) on industry trends, score models, and evolving fraud protection mechanisms. Perform other duties and/or special projects as assigned.
Qualifications / Requirements
Bachelors degree and 7+ years of experience building analytically derived strategies within Fraud, Credit, Marketing, Risk or Collections in financial services; or, in lieu of a Bachelors degree, 10+ years of relevant experience. 5+ years experience in strategy development or related analytics-focused work. 3+ years experience in Fraud Management within consumer lending. 3+ years of experience with data tabulation or pattern recognition software (e.g., Tableau, SAS Viya, Neo4J).
Desired Characteristics
Natural curiosity and passion to drive change in consumer lending. Advanced programming with SAS, SQL, R, Python or equivalent. Experience analyzing large data sets to derive strategic insights. Knowledge of transaction fraud systems (e.g., SAS FM, Advanced Defense) and modeling tools. Experience developing consumer/commercial fraud strategies and advanced data analysis. Experience with machine learning and data mining techniques for fraud strategy development. Experience managing small to medium teams. Strong communication, relationship management, influencing, and presentation skills with senior leaders. Strategic leadership experience in cross-functional settings. Masters Degree or MBA with an analytic focus, or equivalent advanced degree.
Grade/Level & Compensation
Grade/Level: 13 Salary range: 155,000.00 - 260,000.00 USD annual, eligible for annual bonus based on performance. Compensation offered will reflect experience, skill level, and market adjustments (CA, NY Metro, Seattle). Eligibility & Notice
You must be 18 years or older. You must have a high school diploma or equivalent. You must be willing to undergo background checks, drug testing, and fingerprinting as part of onboarding. Legal authorization to work in the U.S. is required; we do not sponsor visas now or in the future for this job opening.
Our Commitment
We foster an inclusive culture where your skills, experience, and voice are valued. We are proud that >50% of our workforce participates in Employee Resource Groups (ERGs). Reasonable Accommodation Notice
Federal law requires reasonable accommodation for qualified individuals with disabilities. Please request accommodations as needed during the application or performance of duties. For special accommodations, contact our Career Support Line at 1-866-301-5627 (MonFri, 8am5pm CT).
#J-18808-Ljbffr
The VP, Fraud Models, Tools & Technology Leader is responsible for the overall leadership of the support functions of the Transactional Fraud strategy organization, including fraud mitigation (CPP, emerging threats, trend detection), new client launches, Transaction Fraud Model Governance, Strategy Governance, MIS, and Data Management. The role drives innovation through leveraging PRISM teams for new data and technology builds, resolves unique and nuanced issues (including escalations), and involves Vendor and 3rd Party Management, supplier management, and serving as the Transactional Fraud Data thought leader. The role interacts across the fraud landscape with PCM/clients, operations, enterprise fraud, and other cross-functional groups.
Our Way of Working
(summary): Synchrony supports choice and flexibility with options to work from home, near a hub, or in an office. In-person engagement may be required occasionally for meetings, training, and culture events. Essential Responsibilities
Lead Transaction Fraud Strategy Platform Management, including development of decisioning platforms, data and analytics, and strategy ownership of Advanced Defense, the SAS Fraud Management Platform, and alerting processes. Lead the implementation of fraud policy rules to ensure proper infrastructure for transactional authentication, validation, and monitoring to minimize authentication failures. Lead the New Client integration team in delivering for new clients and production. Collaborate with authentication, fraud operations, special investigations, enterprise fraud, and client teams to balance fraud mitigation with customer experience. Manage partnerships with 3rd parties on breach data and compromised card signals; drive proactive fraud reissue campaigns for impacted accounts and cardholders. Manage 3rd party fraud tools to create multiple layers of fraud risk mitigation. Provide leadership in cross-functional engagements across Fraud teams on projects/initiatives. Leverage fraud communication platforms and technology to enhance client cardholder experiences. Serve as the Transactional Fraud Strategy Data SME.
Governance, Process Management
Monitor and drive model governance for transaction fraud models, supporting existing and new model builds and vendor offerings; monitor performance per the MRM framework in partnership with modeling teams. Drive Strategy Governance and processes to ensure successful reviews by 2nd/3rd Line and regulators. Maintain process controls and regulatory review rhythm with Compliance, Legal & Fair Lending. Manage the Strategy control function for the 1st line Transactional Fraud Strategy team, including in-line quality assurance of strategy changes, issue management, exam management, and management of non-model tools and EUCs. Support related regulatory exams, audits, and business continuity planning.
Innovation & Partner Collaboration
Provide vision for future capabilities and leverage agile teams and innovative techniques to enhance capabilities. Drive innovation investments and development of new tools and data solutions (PRISM, new models) to inform strategy decisions. Engage with networks (e.g., Visa, Mastercard) on industry trends, score models, and evolving fraud protection mechanisms. Perform other duties and/or special projects as assigned.
Qualifications / Requirements
Bachelors degree and 7+ years of experience building analytically derived strategies within Fraud, Credit, Marketing, Risk or Collections in financial services; or, in lieu of a Bachelors degree, 10+ years of relevant experience. 5+ years experience in strategy development or related analytics-focused work. 3+ years experience in Fraud Management within consumer lending. 3+ years of experience with data tabulation or pattern recognition software (e.g., Tableau, SAS Viya, Neo4J).
Desired Characteristics
Natural curiosity and passion to drive change in consumer lending. Advanced programming with SAS, SQL, R, Python or equivalent. Experience analyzing large data sets to derive strategic insights. Knowledge of transaction fraud systems (e.g., SAS FM, Advanced Defense) and modeling tools. Experience developing consumer/commercial fraud strategies and advanced data analysis. Experience with machine learning and data mining techniques for fraud strategy development. Experience managing small to medium teams. Strong communication, relationship management, influencing, and presentation skills with senior leaders. Strategic leadership experience in cross-functional settings. Masters Degree or MBA with an analytic focus, or equivalent advanced degree.
Grade/Level & Compensation
Grade/Level: 13 Salary range: 155,000.00 - 260,000.00 USD annual, eligible for annual bonus based on performance. Compensation offered will reflect experience, skill level, and market adjustments (CA, NY Metro, Seattle). Eligibility & Notice
You must be 18 years or older. You must have a high school diploma or equivalent. You must be willing to undergo background checks, drug testing, and fingerprinting as part of onboarding. Legal authorization to work in the U.S. is required; we do not sponsor visas now or in the future for this job opening.
Our Commitment
We foster an inclusive culture where your skills, experience, and voice are valued. We are proud that >50% of our workforce participates in Employee Resource Groups (ERGs). Reasonable Accommodation Notice
Federal law requires reasonable accommodation for qualified individuals with disabilities. Please request accommodations as needed during the application or performance of duties. For special accommodations, contact our Career Support Line at 1-866-301-5627 (MonFri, 8am5pm CT).
#J-18808-Ljbffr