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Ohio Staffing

Specialty Program Assistant II

Ohio Staffing, Cleveland, Ohio, us, 44101

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Job Opportunity At Cleveland Clinic

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. This role is rewarding to the right caregiver who is compassionate to the suffering of chronic disease and wants to help patients' complete requirements needed to access surgical treatment. You will improve access to care for patients suffering with obesity. Obesity and related illnesses are a great burden for patients and with the help of their patient navigator they have a much better chance of completing requirements and obtaining the necessary surgery to combat the disease. Cleveland Clinic is the best healthcare organization in America and provides caregivers with a supportive collaborative working environment. A caregiver in this position works M-F, 8:30am-5:00pm. No weekends/holidays. This is a Hybrid role - 1 remote day per week (after one year). A caregiver who excels in this role will: Coordinate insurance, communication, and guest relations support to facilitate the patient journey for the procedure within the Clinical Specialty Program. This includes patient phone calls, insurance company correspondence, collating medical documents and submitting to insurance for approval. Facilitate communications between patients, healthcare providers and insurance providers to provide additional information for denials and appeals. Take trouble shoots calls to ensure appropriate representation of the Program requirements. Coordinate and maintain database systems to assist patients in reaching their Program goals. May require working regularly with nurses, physicians, and medical assistants to move patients to the insurance approval stage. Develop improved processes for patient throughput using database resources. May consult with third party vendors to customize data base to better meet the needs of the department. Work with a team to organize policies and procedures needed for national accreditation and registries. Run daily reports to assist the workflow or ongoing Program needs. Monitor completion of report tasks and offer education and assistance, as necessary. May assist with planning and coordination of unique events and media stories. Minimum qualifications for the ideal future caregiver include: High School Diploma or GED and 3 years of experience in a hospital, medical, or other administrative setting OR Associate's degree in business or a related healthcare field may substitute for up to 2 years of experience OR Bachelor's degree in healthcare, finance, business, or other related field may substitute for up to 3 years of stated experience Preferred qualifications for the ideal future caregiver include: Knowledge of computers and software programs and data entry Physical Requirements: Normal physical demands include dexterity sufficient to operate CRT/PC and other office equipment. Requires the ability to sit and be stationary for prolonged periods of time. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. No patient contact. Pay Range: Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities