Schulte Hospitality Group
Conference Services Manager | Saint Johns Resort
Schulte Hospitality Group, Plymouth, Michigan, United States, 48170
Description
Schulte Hospitality Group
is seeking adynamic, service-oriented Conference Services Manager
to join our team !
SHG
is an organization whosesuccess is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do.We are passionatehotelierseager to add like-minded people to our rapidly growing team! About Saint John's Resort Nestled in the heart of Plymouth, Michigan, Saint Johns Resort is a premier destination offering luxury accommodations, exceptional dining, a championship golf course, and state-of-the-art event spaces. We are dedicated to providing unforgettable experiences for both leisure and business guests, with a focus on excellence, hospitality, and community. Saint Johns Resort spans 200 acres and offers 118 luxurious hotel rooms and nearly 100,000 square feet of meeting space. It features three dining and entertainment venues: the upscale FIVE Steakhouse, The Wine Grotto, and Doyles Irish Pub. Originating in the late 1940s, the resort has evolved from a seminary to a retreat center, and subsequently to a conference center and hotel. Under the stewardship of the Pulte Family Charitable Foundation, the property is currently undergoing a multi-million-dollar renovation. This project has already introduced The Wine Grotto, The Garden Pavilion event space, Doyles Irish Pub, and The Cardinal, an 18-hole championship golf course, along with The Little Cardinal, a seven-hole par-3 short course, and The Cardinal Putting Course. Additionally, a new 50,000-square-foot event space is set to open in Spring 2025. With these expansions, Saint Johns has welcomed a plethora of high-level award wins including Cond Nast Traveller Readers Choice Awards Top #5 Resorts in the Midwest 2024 and Travel + Leisure Favorite Resorts in The Midwest 2024.
What's in it for you?
When you join
SHG
you'llbe part of ateam committed to an inclusive, employee-focused workplacethat isinvested in your development. We want you to feelengaged, empowered,and excited to grow with us.After all,we believeour greatest and most valuable asset is our people!
SHG
provides a rewarding,fun and flexible workenvironment,excitingperks, a robust benefit package and an atmosphere designed to encourage and promotecareer growthwithin the company.
Our Company:
Schulte Hospitality Group
isa division of Schulte Companies,a leadingthird-partymanagement company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovativehoteliersand restauranteursoperating more than200locationsacross 38states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle propertiesand restaurants.
JOB DUTIES AND RESPONSIBILITIES Sets example through professional, friendly attitude towards clients and associates, timely response to clients and associates and observance of sales office standards Coordinates conference rooms and event spaces and coordinates services for groups and organizations holding meetings, conventions and other events at the hotel Organize banquet or catering services, reserve audio-visual equipment and plan any changes to the configuration of the event space Meet with representatives of groups and organizations to discuss what they have in mind for their meeting or special event Sign contractual agreements and keep records of all communications in writing Meet with the heads of other departments in the hotel to coordinate any planned events Monitor events and address unexpected problems as they arise to make sure that the functions go as planned Provide pricing and guidance recommendations to clients with approval by the Director of F&B or Chef as needed Drive customer loyalty to grow share of the account by delivering service excellence throughout each customer experience Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures Executes and supports the operational aspects of business booked (generating resumes, BEO's, and customer correspondence) Work with sales managers to ensure understanding of sales strategy and effective implementation of the strategies for each segment to help upsell and maintain client loyalty Perform any other job-related duties as assigned EDUCATION AND EXPERIENCE Minimum of High School education, post-high school education preferred Minimum of 3 years in progressive hotel sales with leadership responsibilities KNOWLEDGE, SKILLS AND ABILITIES
Strong analytical skills relative to impact on hotel revenues Ability to communicate effectively verbally and in writing Strong understanding of revenue management principles Ability to use reservation and revenue management systems to develop pricing and sales recommendations Must have flexible work hours that may include evenings, weekends, and holidays PERKS/BENEFITS
Work Today, Get Paid todaywithDailyPay!
Track your daily income with updates after every shift you work Transfer your earnings instantly or next day Automatically save a portion of your paycheck In addition to DailyPay,
Schulte Hospitality Group
offers a robust selection of perks/benefits that include,but aren't limited to: Paid Time Off, Unlimited Referral Bonuses, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance,Dependent Tuition Benefits,EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more,and a flexible and fun working environment!
*Schulte Hospitality Group
is an Equal Opportunity Employer. #J-18808-Ljbffr
Schulte Hospitality Group
is seeking adynamic, service-oriented Conference Services Manager
to join our team !
SHG
is an organization whosesuccess is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do.We are passionatehotelierseager to add like-minded people to our rapidly growing team! About Saint John's Resort Nestled in the heart of Plymouth, Michigan, Saint Johns Resort is a premier destination offering luxury accommodations, exceptional dining, a championship golf course, and state-of-the-art event spaces. We are dedicated to providing unforgettable experiences for both leisure and business guests, with a focus on excellence, hospitality, and community. Saint Johns Resort spans 200 acres and offers 118 luxurious hotel rooms and nearly 100,000 square feet of meeting space. It features three dining and entertainment venues: the upscale FIVE Steakhouse, The Wine Grotto, and Doyles Irish Pub. Originating in the late 1940s, the resort has evolved from a seminary to a retreat center, and subsequently to a conference center and hotel. Under the stewardship of the Pulte Family Charitable Foundation, the property is currently undergoing a multi-million-dollar renovation. This project has already introduced The Wine Grotto, The Garden Pavilion event space, Doyles Irish Pub, and The Cardinal, an 18-hole championship golf course, along with The Little Cardinal, a seven-hole par-3 short course, and The Cardinal Putting Course. Additionally, a new 50,000-square-foot event space is set to open in Spring 2025. With these expansions, Saint Johns has welcomed a plethora of high-level award wins including Cond Nast Traveller Readers Choice Awards Top #5 Resorts in the Midwest 2024 and Travel + Leisure Favorite Resorts in The Midwest 2024.
What's in it for you?
When you join
SHG
you'llbe part of ateam committed to an inclusive, employee-focused workplacethat isinvested in your development. We want you to feelengaged, empowered,and excited to grow with us.After all,we believeour greatest and most valuable asset is our people!
SHG
provides a rewarding,fun and flexible workenvironment,excitingperks, a robust benefit package and an atmosphere designed to encourage and promotecareer growthwithin the company.
Our Company:
Schulte Hospitality Group
isa division of Schulte Companies,a leadingthird-partymanagement company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovativehoteliersand restauranteursoperating more than200locationsacross 38states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle propertiesand restaurants.
JOB DUTIES AND RESPONSIBILITIES Sets example through professional, friendly attitude towards clients and associates, timely response to clients and associates and observance of sales office standards Coordinates conference rooms and event spaces and coordinates services for groups and organizations holding meetings, conventions and other events at the hotel Organize banquet or catering services, reserve audio-visual equipment and plan any changes to the configuration of the event space Meet with representatives of groups and organizations to discuss what they have in mind for their meeting or special event Sign contractual agreements and keep records of all communications in writing Meet with the heads of other departments in the hotel to coordinate any planned events Monitor events and address unexpected problems as they arise to make sure that the functions go as planned Provide pricing and guidance recommendations to clients with approval by the Director of F&B or Chef as needed Drive customer loyalty to grow share of the account by delivering service excellence throughout each customer experience Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures Executes and supports the operational aspects of business booked (generating resumes, BEO's, and customer correspondence) Work with sales managers to ensure understanding of sales strategy and effective implementation of the strategies for each segment to help upsell and maintain client loyalty Perform any other job-related duties as assigned EDUCATION AND EXPERIENCE Minimum of High School education, post-high school education preferred Minimum of 3 years in progressive hotel sales with leadership responsibilities KNOWLEDGE, SKILLS AND ABILITIES
Strong analytical skills relative to impact on hotel revenues Ability to communicate effectively verbally and in writing Strong understanding of revenue management principles Ability to use reservation and revenue management systems to develop pricing and sales recommendations Must have flexible work hours that may include evenings, weekends, and holidays PERKS/BENEFITS
Work Today, Get Paid todaywithDailyPay!
Track your daily income with updates after every shift you work Transfer your earnings instantly or next day Automatically save a portion of your paycheck In addition to DailyPay,
Schulte Hospitality Group
offers a robust selection of perks/benefits that include,but aren't limited to: Paid Time Off, Unlimited Referral Bonuses, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance,Dependent Tuition Benefits,EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more,and a flexible and fun working environment!
*Schulte Hospitality Group
is an Equal Opportunity Employer. #J-18808-Ljbffr